“I have ordered with Plonk many times before, and what I love most, is that the service is always improving. This time around, placed an order to send to my estate agent, which was in London. They use a nifty courier service, which is incredible - keeps you updated all throughout, literally down to the minute, they even ask you which times in the day you'd like delivery, which really helped me.
Even if the wine was bad (which it's far from) I would still order from them!”
“Can't fault the wines, or the service. Always intrigued to see and drink what is in our monthly delivery and never fails to impress. Excellent notifications month on month and efficient and on time deliveries that are extremely well packaged.”
“Everything about Plonk is excellent! The wines have all been lovely and the team really care about getting the best quality wine to you that suits your taste. 100% recommend”
“I have been using the subscription service for over a year, and have never been disappointed with the quality of the wines selected, or the service provided. Highly recommended.”
“Excellent customer service, and perhaps more importantly, great wines from those who really know what they are talking about. Honestly one of the best buying experiences I've ever had”
“I got a wine subscription for a friend. She was super happy with the wine selection and was especially pleased with the well-designed cards describing each bottle. Delivery always seemed prompt and seamless.
My personal feedback is regarding UX: it was slightly cumbersome to have the delivery address changed to my friend's address. This was done via email, but it would be great if this could all be done while setting up the subscription. In addition, cancelling the subscription should be just as easy, and that had to be done via message/email as well. These are minor, and I'm sure they'll be ironed out in the future!
Excellent product and a wonderful gift for a good friend - thank you Plonk!”
“Great selection of wines that are not easily found. DPD let you down delivering my parcel a day late but I understand that issue has been dealt with. I’ll be a returning customer, thanks very much.”
“An amazing service, the chaps on the chat bar thing were incredibly helpful. And delivery was very manageable. My dog especially loved the recyclable packaging !”
“Every bottle I have ordered from Plonk has been standout. The selection is well curated, making it simple to identify wines you might like or new ones to try. Delivery is quick and the customer service is excellent!”
