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Building Plastics Online Ltd Reviews

4.4 Rating 1,156 Reviews

84 %

of reviewers recommend Building Plastics Online Ltd

Company Reviews

4.4

Based on 1,156 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

About Building Plastics Online Ltd:

Building Plastics Online Ltd are a nationwide distributer of plastic building products. These products include Fascia, Soffit, Guttering, Cladding, Polycarbonate Roofing and much more. Our products are distributed form over 200 depots throughout the UK, with local collection available. Building Plastics Online ltd operate our head office in Rotherham.

Visit Website

Phone:

0333 121 4800

Email:

anthony@bpoltd.co.uk

Location:

Unit 33 Broomhouse Ind Est,
Wood View,
Doncaster
United Kingdom
DN12 1EQ

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Building Plastics Online Ltd 5 star review on 13th March 2024

Building Plastics Online Ltd 5 star review on 16th October 2023

Building Plastics Online Ltd 5 star review on 16th October 2023

Building Plastics Online Ltd 5 star review on 16th October 2023

Building Plastics Online Ltd 5 star review on 16th October 2023

Building Plastics Online Ltd 5 star review on 16th October 2023

Building Plastics Online Ltd 5 star review on 16th October 2023

5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the panels came damaged. Busy customer service, but all sorted in professional maner. Can recommend to other traders”

Dear AC,Thank you so much for taking the time to provide feedback about your experience with Building Plastics Online Ltd. We truly appreciate your honesty and willingness to share your concerns. We sincerely apologize for the inconvenience caused by the damaged splash panel. It is certainly not the experience we aim to provide our customers. We would also like to apologize for the lack of response to your email with photos. This is certainly not the level of customer service we strive for and we're sorry for any frustration it may have caused. We understand your frustration with the online chat not working and the long wait times when trying to call. This is not acceptable, and we are actively working to improve these communication channels to ensure a more efficient and responsive experience for our customers. We genuinely regret that this was your first and last time ordering from us. We take your feedback seriously and would like to make things right. Could you please let us know how we can improve and make your experience better? Your input will greatly help us in addressing the issues you have raised. Once again, we apologize for any inconvenience caused, and appreciate your understanding. We hope to have the opportunity to serve you better in the future. Best regards, [Your Name] Customer Service Team Building Pl

“Excellent prices and product range, £60 carriage paid. Only negative was delivery not received as advised but a day later with no real time updates on delivery. I will definitely use them again, but I will speak to them first before placing my order to get a better understanding of available stock and better ETA on delivery.”

“Easy to order, customer service was excellent. Competitive pricing and delivery was acceptable as delayed was delayed by manufacturing problems. Was kept fully informed is delay and eta.”

“Product's arrived in good condition. A Trim was missing, but was resolved in good time. Would recommend and use again.”

“Good cladding at reasonable prices. Delivery time was excellent”

“cheapest and good quality products ,good customer service such a shame that huyton eurocell delivery depot lets you down, no delivery phone calls just turn up , give you wrong order total shambles at huyton eurocell , apart from that brilliant ,”

“Product arrived in good condition but some bits were missing, however this was soon corrected. Communication could be a bit better. Overall fairly satisfied.”

“quick and easy to use online, when I phone about adding to my order they had it all sorted and ready for me that day 👍”

“All quite happy with both standard and price of materials and delivered on time. Very good would recommend .”

“I had a lovely phone call of plastic online and it was sorted within 2 days as it were the other supplier who was supposed to be delivering my sill board had no vehicle as it had broke down but I am happy with my purchase”

Hi Michael, Please can you look at revising the review you have left as we have not conned you and you have received your items thank you.

“Great products, but lack of communication in letting me know delivery time and date.”

“Good process would like more discount the more you buy”

“quick delivery - no fuss - no issues”

“Product was excellent, delivery was not as good. Arrived to late in the day to get the job done in one day. If I'd realised I would have arranged to go the next day”

“Service &price good delivery on time when promised,have not needed refunds or returns,will definitely order again.”

“The plastic skirting boards are very good but the corner joints were of poor quality for the price. Better to cut your own corner joints on the main boards. In other terms it was easy to buy and boards were of competitive price. Good all round, thanks”

“Great service. Very happy.”

“Very happy with my order. Will definitely order again in the future.”

“All went OK, collected at Eurocell Oldham, very helpfull.”

“Excellent prices, and great service. Although delivery had to be chased up, I think it was down to local depot rather than main order centre. Product exactly what I wanted. No one can compete with building plastics for price and quality”

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Building Plastics Online Ltd is rated 4.4 based on 1,156 reviews