Name: Plane Parking
Rating: 4.44

“Car parking was fine but the bridge to the Fast Track area of the Terminal was locked. No notice was in place to explain. We had to go downstairs and enter by usual way. Fast Track not available as advertised”

Helpful Report

Posted 8 months ago

Thank you for your review. I can confirm our fast track security is only available from 03:30 until 8pm. Kind regards, Customer Support Advisor

Posted 8 months ago

“Positive- Easy to book a space, price OK, Negative- parking place was fully used cars was dropped on duble yellow lines, take us 45min to find a space where to park a car even that place was not suitable to park the car.”

Helpful Report

Posted 8 months ago

Thank you for your review. I'm pleased to hear that you found it easy to book and you were happy with the price. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. Kind regards, Customer Support Team

Posted 8 months ago

“Whilst parking was good value for money did not think much about bus driver on the way back late Friday night we were a party of 5 females, 2 of them children with 5 suitcases and hand luggage. There was also elderly and people with very young children on board. No assistance was offered at all. Luggage rack could have taken at least 8 more cases if loaded properly.instead luggage was left unsafely on the floor. My partner moved some cases around in the racks to make space. 3 of us are professional bus drivers so understand about safety. I had a tip ready for your driver which he didn't get due to his unhelpfulness”

Helpful Report

Posted 9 months ago

Thank you for your review. We expect every visitor to Edinburgh to be treated with respect. This means our staff being professional, helpful and polite at all times. I would like to apologise and I will pass this over to the relevant team. Kind regards, Customer Support Team

Posted 8 months ago

“Easy to find when parking and the bus was very efficient. It's a bit tricky to find the bus pick up point when returning . A bigger sign and company logo on the pick up point would help. Good value for money”

Helpful Report

Posted 9 months ago

Thank you for your review. I'm pleased to hear that you were happy with the location of the car park and the shuttle bus. Thank you for the suggestion in regards to signage, we always want to improve the experience at the airport. I will make sure your comments are passed over to the right team. Kind regards, Customer Support Team

Posted 8 months ago

“Worked fine but near £100 quid for parking is insane should be ashamed”

Helpful Report

Posted 9 months ago

Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers. Kind regards, Customer Support Team

Posted 9 months ago

“I have used this car park twice for two car family holiday and would rate it 5 it it were not for the fact that one of the cars each time were blocked from exit and said we owed 250 pounds when you press the button to speak to someone you can't hear them”

Helpful Report

Posted 9 months ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 8 months ago

“Long stay parking short and easy walk to Terminal Building. However, usually very busy and not simple finding a parking space.”

Helpful Report

Posted 9 months ago

Thank you for your review. I'm pleased to hear that you were happy with the short and easy walk to the terminal. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. Kind regards, Customer Support Team

Posted 9 months ago

“We are finding it more difficult to find a parking space have used your car parking for a long time”

Helpful Report

Posted 9 months ago

Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. Kind regards, Customer Support Team

Posted 9 months ago

“As a first time user, not the no plate recognition system I was expecting.”

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Posted 9 months ago

“Twice I have used this place and prepaid but once back cant get out the car park with 200 plus exit fee. Fortunately there is a panic button.”

Helpful Report

Posted 9 months ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 9 months ago

“Although stated in the booking confirmation, only 2 bus stops , 2 more required. Also ANPR did not work and told £180 now due on exit when ticket inserted , (after 7 days stay ), STRESS levels increased, eventually found intercom and after several calls and talk with someone,allowed out.”

Helpful Report

Posted 9 months ago

Thank you for your review. It sounds like our ANPR system didn't pick up your registration on entry and you were then charged the roll-up rate in error when you went to leave. I am glad you managed to speak to someone at the time to get it sorted. Kind regards, Customer Support Team

Posted 9 months ago

“Got a parking place in the end, was really overcrowded with cars abondonded everywhere. No hassle getting to terminals”

Helpful Report

Posted 9 months ago

Thank you for your review. We are aware that customers are leaving their vehicles out with the designated parking bays and we are working with the relevant teams to monitor this. Its disappointing to see that some customers are causing obstructions for other customers, if customers are finding it difficult to find a space we will always provide alternative parking option if they ring the barrier. I'm pleased to hear that you found it easy to get to the terminal. Kind regards, Customer Support Team

Posted 9 months ago

“Poor signage at the first roundabout”

Helpful Report

Posted 9 months ago

Thank you for your review. I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. Kind regards, Customer Support Team

Posted 9 months ago

“Straightforward on arrival but on trying to exit on our return I was told I had to pay £160. Eventually speaking to staff member it was recognised that my booking was in order and this was cancelled. Nevertheless not a happy experience when tired and just wanting to get home quickly.”

Helpful Report

Posted 9 months ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 9 months ago

“Great going on holiday but return middle of night with young kids no help whatsoever”

Helpful Report

Posted 9 months ago

“Sadly the ticket i received on entry didn`t scan my number plate and on exiting i was being requested to pay £180 . This was resolved by speaking via the link on the ticket machine and when I offered up my booking ref number i was able to leave the car park”

Helpful Report

Posted 9 months ago

“The only thing wrong was we didn't get a ticket on entering the car park which meant we had no ticket to exit but someone answered the intercom, gave my details and the barrier was lifted, everything else fine and by far the cheapest.”

Helpful Report

Posted 9 months ago

“I am 77 years old and was making a journey to join family on holiday. I require assistance because of reduced mobility. I tried to book long stay at Edinburgh. Once I parked my car and contacted assistance I was told that there was no bus service to the terminal. No suggestion was made as to how to get round this issue but eventually a chair was sent. On my return journey I was charged £190 to exit. It has transpired that I had parked in the wrong area. I feel that the information available prior to booking was inadequate.”

Helpful Report

Posted 9 months ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 9 months ago

“I’ve always used Plane Parking when flying from Edinburgh, but the parking area is now much further out , right on the airport perimeter, although still served by regular shuttle buses. I would only use it again if flying during daylight hours. The parking area feels too isolated to use in darkness. I was disappointed to discover that the cost of 4 days parking in June that I paid was only £10 less than a family member paid to park in the multi storey. Will check price more carefully in future!”

Helpful Report

Posted 9 months ago

Thank you for your review. Our pricing is dynamic and can change due to multiple factors however it is always cheaper by pre-booking compared to our non-booked rates. Kind regards, Customer Support Team

Posted 9 months ago

“The machine did not recognise my car registration , on entering which meant on leaving I was asked to pay a further £332 to exit.The gentleman I spoke to at the control office was very helpful and we were only delayed 5 mins.”

Helpful Report

Posted 9 months ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 9 months ago

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