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Plane Parking Reviews

4.4 Rating 13,765 Reviews

89 %

of reviewers recommend Plane Parking

Company Reviews

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Phone:

0131 357 6337

Email:

onlinebookings@edinburghairport.com

Location:

Edinburgh
EH12 9DN

Plane Parking 5 star review on 24th October 2023

Abderrahim Jebbari

Plane Parking 5 star review on 13th October 2023

Plane Parking 5 star review on 13th August 2023

Plane Parking 5 star review on 26th June 2023

Plane Parking 5 star review on 27th March 2023

Plane Parking 5 star review on 20th March 2023

Plane Parking 5 star review on 20th March 2023

19

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked Plane park. On arrival at the airport there were no obvious signs to this option. I should of course have read the next page of instructions but honestly didn't think I could be complicated. Plane park has been discontinued and replaced by Fast Park. I ended up parking in the terminal open car park. To be fair the staff were very friendly and helpful.”

Posted 1 year ago

Thank you for your review. I can see that you were booked into FastPark and not Plane Parking therefore your booking would not have been affected by the temporary closure of Plane Parking. Plane parking is non-operational during the winter period however I can confirm that this product has not been discontinued or replaced by FastPark. Kind regards, Customer Support Team

Posted 1 year ago

“To be honest it wasn’t a great experience as the the automatic number plate recognition device printed the ticket with an obscured print of the reg. no. and we had to pay an extra £120 to exit the car park!”

Posted 1 year ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 year ago

“Not clear at booking that the Plane Parking car park at Edinburgh Airport is closed with no shuttle bus and has been closed since Nov 22, we had to park in the long stay car park and a 15 min walk with my elderly mother as no shuttle bus was available from this car park either. Clearer notification required”

Posted 1 year ago

Thank you for your review. As advised on our website before booking there is a yellow warning box for Plane Parking advising there is no shuttle bus in operation. As advised on your booking confirmation Plane Parking is currently non-operational and you were upgraded to the Long Stay car park. All upgrade information is detailed on your booking confirmation. Kind regards, Customer Support Team

Posted 1 year ago

“Pretty poor website with links and phone numbers that don't work. Not easy to find your way to car parks and only labeled as far as I could see when you are already there. Once in, good parking (I used Mid car park). Simple to drive in and for me an easyish walk to airport. It said bus. Saw a bus stop but probably no buses so once again confusing though easier for me to walk. Will be happy to use again but the whole process says "nobody really cares" IMO.”

Posted 1 year ago

“Ended up paying additional charge of £4.00 on leaving as barcode would not scan. Pressed button and ticket popped out and at second barrier was required to put ticketin and pay £4.00. Sent email re this but as yet no reply”

Posted 1 year ago

Thank you for your review. It sounds like you have been charged in error at our exit barrier. I can see that we have had no past correspondence from you however please reach out to us by using the below link and we will be happy to help: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 1 year ago

“Very poor service, paid online then when we arrived at airport we were redirected to another car parking area, entered the park g area then we we informed we had a parking charge of £110 when we tried to leave, had to then talk to an operator who was able to override the charge and let us out the barrier, not my idea if an efficient system at all☹️☹️”

Posted 1 year ago

“I have used this service several times in the past with no issues. Sadly on this occasion this was not the case. I arrived and found the carpark closed and the sign giving no information (tape had been applied over the instructions). I stopped a local airport employee (unconnected to plane parking) who advised me to go to the long stay car park as plane parking was closed for the winter. I did and was eventually allowed access to park. After that there were no issues, however, this could all have been avoided by letting me know the new location and procedures. Very unhappy I wasn't advised. All this could have been avoided. So much stress prior to my trip. Sadly wouldn't use again.”

Posted 1 year ago

“No bus service im not happy yes near airport but whit suitcase wery hard”

Posted 1 year ago

“We were upgraded to the multi storey carpark at the terminal a few days before travel. When we arrived the ANPR cameras weren't working so had to ask for assistance. Eventually the agent found my booking and sent a ticket through the machine for us to exit the carpark when we came back. When we returned from holiday we took this ticket to the exit barrier, but surprise surprise it did not work. I had to press the assistance button again. The agent asked for my reg number but could not find our booking. They eventually opened the barrier. First and last time with Plane Parking. What a complete shambles!!”

Posted 1 year ago

“When booking the parking we didn't realise it had moved so far away from where it originally was. It used to be at the back of the long stay car parking. However the shuttle bus was there just as we arrived and we got to the airport quickly. On the way back, we had been sent an email to say that there was no shuttle bus and we were to go to the office in the multi storey. We got there at around 8.30 pm and didn't get picked up until 9.10 pm. The vehicle we were transported in was the airport Fire service which was okay but a very high step. The driver was very polite and helpful though and waited until we got through the barrier, as it charged us £176! He sorted it out for us though. Just a very stressful experience after having a lovely holiday, so don't think I'll be booking again unfortunately.”

Posted 1 year ago

“When trying to depart from park i was asked to pay £120 after sum discussions i eventually exited the park reason for low mark dissappointed D Oliver”

Posted 1 year ago

“2nd time I’ve booked and been charged over the odds £165 on departure. No one answered the phone and they take a week or so to reply to emails. Got a refund the first time, awaiting response for this time. Like we have money lying around for their muck ups”

Posted 1 year ago

“Very reasonably priced & close to the departure area but couldn’t find a parking space - luckily we had left plenty of time before our flight. Need a system to ensure there are always enough parking spaces.”

Posted 1 year ago

“Need the buses back!! When returning at 3am couldn't find way back the car. No signs directing you back when leaving terminal. Not what u need when tired and dark!!! Took long time to find space. Followed returning passengers to get there space. Cars parked everywhere - not just in allocated spaces. Obviously over booked!”

Posted 1 year ago

“I booked the service online however I had a few major issues on my return to the UK with the service where I believe improvements could be made. 1. On return to UK, I had difficulty finding the location where the bus collected persons from the airport terminal. It would be useful when you book the service if you were provided with this information on a map for example. Having failed to locate the collection point I am not sure if there was a telephone number I could have called for assistance. I would recommend if there is a telephone number then it should be specified on the barrier exit ticket that you are provided with. I ended up walking to the car park! 2. On collecting my car from the car park I drove to the exit barrier and inserted the barrier exit ticket and to my shock the barrier did not open and stated I had to pay £176. Fortunately the courtesy bus arrived in the car park and the driver advised me to use the lefthand barrier which did let me out.”

Posted 1 year ago

“Too expensive for us at £60 for 10 days. Location is good as is the minibus transfer.”

Posted 1 year ago

“Check in was great and finding it was good but when you see that your car has an extra 3 miles in the clock is disappointing also how came it to have why looks like mud in the roof of my car? Very very disappointing. Don’t know how it can be like this when it’s a concrete car park?”

Posted 1 year ago

“When I left the car park, I was asked to pay £264,for parking, and trying to explain to your operator was difficult to say the least, after about 10 minutes he let us out.”

Posted 1 year ago

“sorry to say I didn't have a good experience..... checked the plane parking website for directions, and I set my sat nav to the point to find it was way farther down the road with little to ...no signage, was hard to find, bus service was great and couldn't complain..... but when I picked up my car and went to the barrier it was asking for a further £120 ..... it looked like other people were having issues also so don't think it was isolated .... is plane parking trying this on to see if people pay it or ?? who knows... I did speak to someone who let me through when I gave the registration of my car ...... not what you want after a nice holiday...”

Posted 1 year ago

“Followed post code on email confirmation Parked car and didn’t realise until return we were in wrong car park. Additional £95 charged to exit car park”

Posted 1 year ago

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Plane Parking is rated 4.4 based on 13,765 reviews