Name: Plane Parking
Rating: 4.44

“I drove into the wrong car park ,partly my fault also the fault of the map supplied,glad to say I got out OK thanks to an understanding attendant.Should be an idiot proof system in place on car park entrance”

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Posted 6 months ago

“No spaces left in the car park had to park on a island like most cars ! No buses now either and I payed my parking before and on leaving was charged £190 to get out won’t park her again”

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Posted 6 months ago

Thank you for your review. I can see that you have been in touch with us already. Your refund should reach you within the next few days. Kind regards, Customer Support Team

Posted 6 months ago

“Wasn't able to travel due too feeling so unwell from testing positive from. The morning of my flight. Unfortunately as this was the day of travel your department wouldn't make am exception and refund or credit me for another stay. Very disappointing as the cost of carparking was actually more than my flight.”

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Posted 6 months ago

“I accidentally booked the wrong day for travelling back and realised before I went. There was no way to contact anyone to discuss and nobody in the car park when I arrived. The telephone didn't work and no email address. I won't be using again!”

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Posted 6 months ago

Thank you for your review. I am sorry to see you were unable to make contact with us. All of our contact details can be found online under our "contact us" section of the Edinburgh Airport website. Kind regards, Customer Support Team

Posted 6 months ago

“The car park was full. I think I found the very last space on the top floor. The ANPR system always fails to recognise my plate at exit. This results in a demand for payment on the screen (£150 this time) and the customer service person on the call button is always very abrupt when I ask to be let out. The purchase experience encourages me to buy fast track security but it is included within the price. I now realise this and you have refunded me. This needs to be clearly stated at purchase. Other wise, it’s a car park.”

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Posted 6 months ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. I'm glad you managed to get it sorted at the time. Kind regards, Customer Support Team

Posted 6 months ago

“UNABLE TO AMEND SO HAD TO CANCEL, NO EMAIL, PHONED SAID THEY WOULD CALL BACK IN 3 TO 5 DAYS, I JUST WANTED TO EXTEND BY ONE DAY.”

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Posted 6 months ago

Thank you for your review. If you do require an extension to a booking that is already active you should make a new booking that commences when your current one ends. If you have your new booking reference to hand when you return and press the intercom a member of the car parking team will be able to assist you. Kind regards, Customer Support Team

Posted 6 months ago

“Easy to find as given good directions with the booking email. Parked up and bus was at stop ready to take us to the terminal. On return bus was at the allocated bus stop at the terminal, few mins to the carpark. Seemless, stressfree and well priced. Would recommend and will use again.”

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Posted 6 months ago

Thank you for your review. This reads to me to be very positive but I would like to understand a bit more as to why you have only given us 1 star. If you reach out to us with any further information and we would be happy to look into this for you. https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 6 months ago

“Will never use you again...had to get rid of my car weeks before i was due to use your car park...tried numerous times to cancel and get a refund.would not let me sign in to cancel.”

Helpful Report

Posted 6 months ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 6 months ago

“Can someone tell me why I was charged £190 at 04.20am this morning on the 18th September 2023.My booking ref no is 096ANKTOX.My return flight from Antalya was flight no LS710,it was delayed due to operational reasons.On my return to Edinburgh,I couldn't get out of the car park as had to do this payment to get out.I am extremely angry.And I am asking for a full refund of this money.As the delayed flight,was not my fault and I am being penalised for some reason.”

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Posted 7 months ago

Thank you for your review, I can see that our team have responded to your complaint to resolve the issue you experienced with our ANPR system. Kind regards, Customer Support Team

Posted 7 months ago

“Following our return to Edinburgh Airport in the early hours of Friday morning after a 2 week holiday, we found that our car had a flat battery. I made a call to the RAC at 02.40 Hours, who advised that they could not attend until at least 08.30 Hrs. Your transfer bus driver who had dropped us back at the carpark previously noticed that we were still in the car park and after telling him what was happening, he advised that this happens all the time and that we were to press the help button on the pay machine and someone should be able to help us. On pressing the help button, I advised the responder that I had a flat battery and asked if he could help. the responder told me very bluntly, that he was on his own in the office and could not help. He then terminated the call. The driver again stopped and asked if we had called the help point. We told him the response we had got, to which he replied that was Bulls%*t and that he should have done something to help, and that he probably could not have been bothered coming out of his office. Given we had an almost 6-hour wait, we returned to the main terminal, to wait for the RAC to come out to us. The RAC eventually arrived at 08.30 hrs. We think that the very abrupt response from the operator of the help point was absolutely disgraceful, yes, he may have been unable to leave the office, but a more sympathetic and customer-friendly reply might have been in order. This review will be submitted to other Social media review platforms to advise potential customers of Plane Parkings lack of empathy and understanding for customers who might find themselves in our position. I would add, however, that all our interactions with the transfer bus staff were positive and friendly.”

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Posted 7 months ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 7 months ago

“With the direction was very hard to find I was trying to find them more than an hour luckily I stopped a police vehicle which thankfully helped me and took me to the car park otherwise I would have definitely missed my flight they have no numbers to call anyone for help or guidance how to get there extremely poor service. Will not use them again quite difficult to find not very well sign posted .”

Helpful Report

Posted 7 months ago

Thank you for your review. I can confirm that the directions to the car park are included in your booking confirmation and each car park is signposted at key traffic areas on approach. I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion. Kind regards, Customer Support Team

Posted 7 months ago

“Tried to charge £180 for leaving when pre-booked weeks in advance”

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Posted 7 months ago

Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes. Kind regards, Customer Support Team

Posted 7 months ago

“We prepaid for parking for a week but on arrival there were no spaces available. We had to wait till someone left which ate into out time to catch flight. So many cars were doubled parked/on double yellow lines which made navigating the car park horrendous and almost impossible. Our flight was cancelled so had to pay an overnight fee which won't be refunded. Awful experience”

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Posted 7 months ago

Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. Kind regards, Customer Support Team

Posted 7 months ago

“I had a fantastic experience in May so booked again for August. In May the drivers were exceptionally helpful and courteous. I had a walking stick and they helped with my case and in fact every passenger’s case - taking it on and off the bus. I’m August flying out of Edinburgh the driver was again very helpful but a week later when we landed in Edinburgh on Monday 21st August at 02.00am the driver was more than rude and watched me struggle with my walking stick in one hand and trying to lift my case onto the bus - I asked “can you help?” The driver’s reply was “I’m not here to help you” I told him I’m struggling to lift my case on and was told “that’s your problem”. I said “this is unbelievable” and he said “I’m only here to drive the bus so get away”. I said “ “you must be very proud of yourself” and he said “I am now get away” - he stayed in his seat and said he was only there to drive the bus. I said “surely it would be common courtesy to help a disabled person” and I was told again to “get away”. All very upsetting and embarrassing”

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Posted 8 months ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 7 months ago

“Due to the volcanic eruption of Mount Etna on the island of Sicily my flight home to Edinburgh was delayed and given I had no choice I used your car park for an additional day. Imagine my shock when upon leaving your facility today I was charged £45 for 1 additional days stay. Considering my initial stay of 7 days cost £42 I find this charge to be astonishing and exorbitant. Surely some consideration should be made in such circumstances to the level of additional charges to be made.”

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Posted 8 months ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 8 months ago

“They charge me extra money”

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Posted 8 months ago

“I was so disappointed in this service , I had payed for a 8 day stay and my flight was delayed for 12 hours with easyJet airline and I was charged £45 fir not even a 24 hr stay …. Surely when they know the flight is delayed they would have the gracious even to charge half the price . Raging with this service”

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Posted 8 months ago

Thank you for your review. I can confirm all information regarding booking extensions and overstay fees can be within the confirmation email. Kind Regards Customer Support Team

Posted 8 months ago

“I have been charged twice for parking at your car park!”

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Posted 8 months ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind Regards, Customer Support Team

Posted 8 months ago

“Not good I had to cancel at the last minute. Sent email still waiting fir my refund”

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Posted 8 months ago

Thank you for your review. I believe your booking has been cancelled and this can take up to 7-10 working days to be credited back to your account. Kind regards, Customer Support Team

Posted 8 months ago

“I was charged an additional £50 on exiting the car park so would like to know why that was please.”

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Posted 8 months ago

Thank you for your review. If you haven't already, please reach out to us using our contact form and we will be able to look into this for you: https://support.edinburghairport.com/hc/en-gb/requests/new Kind regards, Customer Support Team

Posted 8 months ago

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