Pizza Hut Insights

Pizza Hut have a Customer Happiness Grade of C-. Customers love their delivery but are unhappy with their refunds.

 

C-
Happiness Grade
A-

Delivery - Fast

84.62%
Industry Average
" Good offers and always fast delivery, really tasty pizza and lots to choose from. "
- Anonymous
" The main pizza was ok, but we were unable to find any cheese in the “cheesy bites”! Quoted 30 to 40 mins delivery and it was over an hour! "
- Tim Hall
" Quick delivery "
- Anonymous
F

Refunds - Difficult

25.00%
Industry Average
" Ordered food on internet never came, phoned customer service who advised that they hadn't received order, ignorant and unhelpful advised money would be back in account in 2-3 days, over 3 weeks now no refund and won't answer e-mails disgraceful company bad customer service 1 star is too much. "
- Chris
" Pizza Hut Frome An online order was cancelled after we received a call that the hut did not have any pan base for our order. The order cost more than £60.00 . Every week we call customer service we are told that whoever we spoke to didn't lodge our complaint and process our refund. It's been three weeks and still haven't receive any refund. Very unfair from Pizza Hut Frome. "
- Anonymous
" Bad customer service undercooked food and overcharged instead of refund of overpayment given a voucher despite wanting refund "
- Anonymous
C

Customer Service - Average

62.50%
Industry Average
" Service and meal were ok. Not worth the parking fine that I had when I left. (Pizza Hut, Metro cr, retail park, Gateshead) Must have watched us go in and then pounced. Parking outside of a bay, in an otherwise deserted carpark. Wont get more custom from us, we were regular customers at this branch. "
- Les Oliphant
" Omg I just recieved outstanding customer service at Pizza Hut! It still does exist!!!! Lol "
- Tiara

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Alice, Customer Support