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Pirates Cave Limited Reviews

4.8 Rating 1,395 Reviews

97 %

of reviewers recommend Pirates Cave Limited

Company Reviews

Product Reviews

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Phone:

01634295233

Email:

customerservices@piratescave.co.uk

Location:

6 Kendon Business Park, Maritime Close, ,
Rochester
ME2 4JF

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Pirates Cave Limited 4 star review on 11th November 2016

Verified Customer

Pirates Cave Limited 5 star review on 30th June 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a couple of off the shelf items. Made a effort to get them to me the next day, despite it being after the cut-off time and of relatively low value. Feels like you're dealing with a small company that cares about their customers, quite refreshing. Minor issue was that the website couldn't accept the discount code for free delivery, so had to phone the order through.”

Posted 2 years ago

“Buying a lifejacket good website with helpful advice”

Posted 2 years ago

“Order arrived in good time and was clearly in stock as the site said. Unlike an experience with another site. Many thanks”

Posted 2 years ago

“What I ordered was delivered ahead of time and handled efficiently. Postage costs are high for small items.”

Posted 2 years ago

“Prompt delivery as promised.”

Posted 2 years ago

“Great service and advice about varnish from the chap on the phone, and stuff was shipped to me promptly. Only note is prices are beaten a bit by one or two other chandlers in the East/South East area.”

Posted 2 years ago

“Very efficient and quite service and delivery. Very happy with products 😀”

Posted 2 years ago

“I like the detailed info on the products on the website and on life jackets in general. The one I bought is v good quality”

Posted 2 years ago

“Nice and prompt ... good service”

Posted 2 years ago

“It was fine”

Posted 2 years ago

“Helpful & proactive team. Very happy.”

Posted 2 years ago

“Hi all went well”

Posted 2 years ago

“Great service, was kept up to date with my order and it arrived quickly and on time, would recommend”

Posted 2 years ago

“Excellent fast efficient service and quality product”

Posted 2 years ago

“Manual was as ordered, the only confusing thing was the delivery time span that covered 5 days. This was not a major problem as it arrived at the earlier of the times specified. A wide band makes it difficult to arrange ones own activities to be in at time of arrival. Different means of delivery apply different rules. It may have been there but I was not able to locate the delivery window until the order had been placed”

Posted 2 years ago

“Ordered a 2.4m inflatable. Received a helpful phone call from staff in response to an email query re delivery timings. Correct dinghy arrived in time for next use and was as described. However the inflation attachment did not fit the valves properly although my old pump worked fine. the valves appear identical but the prongs on the inflater are different. - still awaiting a final response after a quick acknowledgement”

Posted 2 years ago

“I bought a discontinued Nauticalia item, and was lucky to find it. It was slightly discounted and delivered very quickly. My only complaint is that there was a hefty delivery charge, and if it had been delivered by Royal Mail it would probably have been charged as a large letter.”

Posted 2 years ago

Hi Donal, thanks so much for your order and feedback. We have tried using RM as a cheaper postage alternative, but unfortunately, we often find it increases customer service time as items get delayed or go missing, resulting in unhappy customers. At least using DHL we get a fully tracked service with notifications passed to customers, with customers able to change their delivery days etc, albeit with a slightly higher delivery charge. Thanks again.

Posted 2 years ago

“Site easy to navigate prompt service”

Posted 2 years ago

“very personal”

Posted 2 years ago

“Very good service easy to deal with would recommend”

Posted 2 years ago

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Pirates Cave Limited is rated 4.8 based on 1,395 reviews