Pines and Needles Reviews

4.2 Rating 2,466 Reviews
68 %
of reviewers recommend Pines and Needles
4.2
Based on 2,466 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 76%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Pines and Needles Reviews

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Note for 2020: We are fully COVID-19 compliant and operating as usual.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

Write Your review

Tell us how Pines and Needles made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
5
Natalie Loader
Really well organised drop off. Tree was beautiful and lovey quality with a perfect shape. Still looked really fresh on 6 Jan when it sadly had to come down. Highly recommend.
Pines and Needles 5 star review on 11th January 2023
Helpful Report
Posted 1 year ago
5
Flowcity
Wonderful. Thank you very much for my lovely tree delivered to the room.
Pines and Needles 5 star review on 15th December 2022 Pines and Needles 5 star review on 15th December 2022
Helpful Report
Posted 1 year ago
5
Miao He
I absolutely love our Nordmann Fir, it’s so beautiful I cannot stop looking at it.
Pines and Needles 5 star review on 10th December 2022
Helpful Report
Posted 1 year ago
5
Kreena Davy
Love my tree bigger and wider than expected such a loverly tree when delivered the people who installed it were nice and polite and professional needles to do drop how ever yes i would order again
Pines and Needles 5 star review on 10th December 2022 Pines and Needles 5 star review on 10th December 2022
Helpful Report
Posted 1 year ago
5
Mary Roberts
None of my local garden centres had a Noble Fir tree, not even my go-to place for the past 20 years. Pines and Needles came to my rescue. What makes my decision to buy from them even better was the delivery! No wrestling the tree into my car.
Pines and Needles 5 star review on 7th December 2022
Helpful Report
Posted 1 year ago
5
Nicoletta Beccuti
Great website and products. The delivery was smooth and in perfect condition
Pines and Needles 5 star review on 28th November 2022
Helpful Report
Posted 1 year ago
5
D Jones
We Love our Nordman Fir Tree , Perfect size and even branches and a light Aroma … Thank you 💜🌲
Pines and Needles 5 star review on 18th November 2022
Helpful Report
Posted 1 year ago
5
James Dodd
Great service and quite possibly the best tree we have ever had. Still alive and healthy. 100% recommend.
Pines and Needles 5 star review on 1st January 2022
Helpful Report
Posted 2 years ago
5
Andrew Green
We have bought our Christmas trees from Pines and Needles for the last few years but had always chosen our own tree previously. This year we decided to order a tree for the first time and were a little apprehensive about what would be delivered. We ordered a 7 foot tree on Saturday 18th December and it was delivered just after 8am on Sunday 19th December. We were absolutely delighted with the tree and couldn't have picked a better one ourselves. Your delivery driver was first class and we were so happy with the whole experience. Will recommend to all, many thanks.
Pines and Needles 5 star review on 30th December 2021
Helpful Report
Posted 2 years ago
5
Charlotte Teskey
Excellent service Ordered at short notice two days before Christmas eve The tree was lovely quality I ordered a five foot tree and it was lovely and bushy and healthy. When I cut the cords and stood it up it provided instant festive satisfaction even before decorating it Still Hardly any needle drops so far and it’s now the 30th December Would highly recommend pines and needles
Pines and Needles 5 star review on 30th December 2021
Helpful Report
Posted 2 years ago
5
Louise Reese
Wonderful tree ! Excellent service
Pines and Needles 5 star review on 30th December 2021
Helpful Report
Posted 2 years ago
5
Maria Adams
I buy my Christmas tree from you every year, with the knowledge it will be a beautiful tree and will last until New Year
Pines and Needles 5 star review on 2nd December 2021
Helpful Report
Posted 2 years ago
5
GG
Picked up our tree and lights from ealing church today. Great staff, friendly and knowledgeable and great quality tree
Pines and Needles 5 star review on 28th November 2021
Helpful Report
Posted 2 years ago
5
Rose Bowles
Just Look at the Tree, a perfect specimen !!
Pines and Needles 5 star review on 3rd January 2018
Helpful Report
Posted 6 years ago
5
Verified Reviewer
Very good customer service + the delivery guys are great
Pines and Needles 5 star review on 7th December 2017
Helpful Report
Posted 6 years ago
5
Antony Masters
e went along to the Pine & Needle branch setup on Wandsworth High Street / Wandsworth Plain - the point of sales person Bilal was absolutely helpful, engaging and cheerful ( considering the cold/damp weather that's usual ). We found the the tree we wanted, good bushy branches, lovely scent and shape. We normally go to a florist in Battersea for the past 10 years but happy to pick up again if 'Pine & Needles' are back there next year.
Pines and Needles 5 star review on 6th December 2017
Helpful Report
Posted 6 years ago
5
Mr Reynolds
They are the best. I have ordered my tree from them for the last 12 years. I have nothing but praise for them. In fact I just ordered this years tree
Pines and Needles 5 star review on 3rd December 2017
Helpful Report
Posted 6 years ago
5
Verified Buyer
Absolutely amazing tree, excellent Christmas every time :)
Pines and Needles 5 star review on 30th November 2017
Helpful Report
Posted 6 years ago
5
Macarena V Ferri Lopez
Our tree is beautiful, broad, and smells heavenly. Two polite men delivered it this morning, installed the lights, cleaned up the mess behind them, and explained to me how to keep it well.
Pines and Needles 5 star review on 30th November 2017
Helpful Report
Posted 6 years ago
5
Verified Buyer
Easy to order Great tree Delivery exactly as promisec Highly recommend
Pines and Needles 5 star review on 4th December 2016
Helpful Report
Posted 7 years ago
5
Rachel
This was my first tree from Pines and Needles. I did quite a lot of research and picked them as they looked like they had good quality trees, good prices and are BCTGA certified. They were very flexible with matching another suppliers price which I really appreciated and meant I could afford a slightly larger tree. I found the customer service experience very good, delivery came on time and they brought the tree upstairs for me. The tree itself it really beautiful, nice and full with no gaps (Nordmann Fir 6ft). I will definitely get my tree from them next year and highly recommend! :)
Pines and Needles 5 star review on 3rd December 2016
Helpful Report
Posted 7 years ago
Pines and Needles is rated 4.2 based on 2,466 reviews