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Pines and Needles Reviews

4.2 Rating 2,466 Reviews

68 %

of reviewers recommend Pines and Needles

Company Reviews

Product Reviews

4.2

Based on 2,466 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Note for 2020: We are fully COVID-19 compliant and operating as usual.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Pines and Needles 5 star review on 15th December 2022

Pines and Needles 5 star review on 15th December 2022

Pines and Needles 5 star review on 10th December 2022

Pines and Needles 5 star review on 10th December 2022

Catherine Darcy

Pines and Needles 5 star review on 10th December 2022

Pines and Needles 5 star review on 10th December 2022

62

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous team - always so helpful”

Posted 1 year ago

“Excellent service”

Posted 1 year ago

“Long time customer. Never again. Had two trees delivered. Both were exceedingly full and bushy at the bottom and spindly at top with 40cm branch bringing it to 6ft. Will buy from high street where I can see the quality since P&N are no longer reliable. Had to decorate first tree for a Christmas party. Then undress waiting for new tree - same problem!!”

Posted 1 year ago

“Brilliant 7 foot Nordman Fir. Tomi was just great.”

Posted 1 year ago

“Fantastic service! When you're busy, having the delivery right to the room and collection arranged is a dream. I was really delighted by an email before delivery reminding me to add a stand - excellent all around and the tree is beautiful.”

Posted 1 year ago

“I had ordered a 7ft tree, but after opening it, it was 6ft. The tree was none the less very beautiful. Having contacted Pines and Needles, they quickly arrnaged a refund for the difference and some. Very happy!”

Posted 1 year ago

“Lovely tree and excellent delivery service. I wish it was wrapped in less/no plastic.”

Posted 1 year ago

“Pines and Needles delivered a lovely vibrant tree on time and with a cheerful manner. When they realised the tree wouldn't fit in my stand, they kindly gave me a bigger one. The man in the kilt was particularly friendly - thank you :)”

Posted 1 year ago

“First time buying a real Christmas tree. Easy to order and delivered on time via courier. The tree is stunning and will be ordering again next year. Shame it doesn't smell of pine but there are hardly any needles dropping which is great!”

Posted 1 year ago

“Buying my Christmas Tree was no fuss at all. Eva was so helpful and knowledgable about the trees and she was ever so patient when we couldn’t decide on the size! She even carried the tree to our car for us. We will be back next year for sure!”

Posted 1 year ago

“Very efficient delivery and set up of the tree and the tree is very good quality and looks beautiful in our office.”

Posted 1 year ago

““Great tree, great customer service! Helpful, friendly and knowledgeable. What a great start to our Christmas!” Served by Dan at Stoke Newington, St Mary’s Church, London”

Posted 1 year ago

“Excellent service. Just what we wanted, on time & efficient. Thank you very much!”

Posted 1 year ago

“We purchased a 7ft tree from pines and needles in Greenwich Park . A staff member called Tom was absolutely first class . He was patient and extremely helpful , nothing was too much trouble , we felt he really cared . Well done Tom hope there next year !!!!”

Posted 1 year ago

“Really excellent service from Miles at the St Paul's outlet in Hackney. Helpful and cheerful. Good for the Christmas spirit and the tree looks fabulous!”

Posted 1 year ago

“Tree just delivered and installed by very nice delivery team - beautiful tree (worried as I’d just ordered it on line) - We couldn’t ask for more. Thank you and merry Christmas.”

Posted 1 year ago

“Good service. I’ve used these guys for many years. I was a bit concerned by some reviews I’d read, but they have been great. I ordered an foot Nordmann on the morning of 10th December, and it arrived, on time the next morning. The team texted me in advance to let me know the time they’d arrive, the tree is a great shape and looks really fresh and the whole thing was put up and fluffed out by the two-man team (in kilts!) in less than 10 minutes.”

Posted 1 year ago

“Always reliable and a pleasure to deal with .... lush tree 🌲”

Posted 1 year ago

“Good quality tree Ordered and delivered the next day. Great service”

Posted 1 year ago

“Great service at Barnes Pines and Needles. Thanks Josh for all your help picking the prefect Christmas tree 🙏🎄🎅”

Posted 1 year ago

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Pines and Needles is rated 4.2 based on 2,466 reviews