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Pines and Needles Reviews

4.2 Rating 2,466 Reviews

68 %

of reviewers recommend Pines and Needles

Company Reviews

Product Reviews

4.2

Based on 2,466 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Note for 2020: We are fully COVID-19 compliant and operating as usual.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Pines and Needles 5 star review on 15th December 2022

Pines and Needles 5 star review on 15th December 2022

Pines and Needles 5 star review on 10th December 2022

Pines and Needles 5 star review on 10th December 2022

Catherine Darcy

Pines and Needles 5 star review on 10th December 2022

Pines and Needles 5 star review on 10th December 2022

62

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service from start to finish and, simply the best xmas tree - my family were delighted! Would recommend without hesitation.”

Posted 1 year ago

“We are very fussy about our Christmas Tree and so I went twice to Richmond Athletic grounds Pines & Needles and was both time helped by the brilliant Lucy, to whom nothing was to much trouble and her enthusiasm never wained. We had the tree delivered and put up by the team and it was seamless and so simple. THANK YOU (especially Lucy!!)”

Posted 1 year ago

“Fred served us last minute with a smile. Very cheerful and helpful. Thank you!”

Posted 1 year ago

“This is an excellent service. I kept making changes in my order and they accommodated me every time. The tree was scheduled to be delivered between 8-1 and arrived at 10:45. The delivery men set it up for me. The tree is beautiful and smells delicious! This is a super company.”

Posted 1 year ago

“Got a really beautiful huge tree from the Fulham branch (lol). Great and friendly service from a guy called Ben who manhandled it through the net machine and somehow got it into the car- a feet I would not have been able to do- whilst cracking a joke or two. Left feeling nicely festive and tree looks fabulous in situ.”

Posted 1 year ago

“We picked up a beautiful tree from Maida Vale yesterday and were served by a wonderful young man called Luke . He was polite, professional and super knowledgeable about all the different trees. Please pass our huge thanks to Luke”

Posted 1 year ago

“Excellent tree, really full and a good shape”

Posted 1 year ago

“Very pleased with the service. Although one small branch was broken and fell off overall Christmas tree is really nice, great shape, perfect high we purchased 6ft Nordmann Fir Christmas Tree and we love it.”

Posted 1 year ago

“It has become a fab family Christmas tradition to buy the tree from Pines and Needles Lavendar Hill. Easy, fun and Christmassy! Great kilted service from Dom this year!! 🎅🏼🙌🎉”

Posted 1 year ago

“Really poor service, failing twice to deliver a tree ordered weeks ago and being lied to by customer services. 2 very upset children as we’re now out searching for alternatives. Won’t be using you again and recommend others to avoid as well”

Posted 1 year ago

“Bought a tree from Pines and Needles again this year. Nick was so helpful as we took a while to choose and he carried it to the car whilst dealing with excited children. It looks perfect.”

Posted 1 year ago

“It’s our family tradition to buy trees here and Dan made the experience even better…thanks Dan! 10/10 Matt from acton”

Posted 1 year ago

“Wonderful. Thank you very much for my lovely tree delivered to the room.”

Pines and Needles 5 star review on 15th December 2022

Pines and Needles 5 star review on 15th December 2022

Posted 1 year ago

“Excellent tree and great service”

Posted 1 year ago

“Excellent product & delivery service. I will be using this company again for more Christmas products!”

Posted 1 year ago

“Dan at the Stoke Newington branch was really helpful and we’re super happy with our tree!”

Posted 1 year ago

“Excellent service provided! Very friendly and professional staff!”

Posted 1 year ago

“I ordered a 9ft tree which I had not been able to choose personally and was rather anxious it would be disappointing. It is absolutely stunning! Thank you so much!”

Posted 1 year ago

“Great tree and smooth delivery”

Posted 1 year ago

“Very friendly delivery guys and very accomodating with installation.”

Posted 1 year ago

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Pines and Needles is rated 4.2 based on 2,466 reviews