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Pines and Needles Reviews

4.2 Rating 2,459 Reviews

68 %

of reviewers recommend Pines and Needles

Company Reviews

Product Reviews

4.2

Based on 2,459 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Note for 2020: We are fully COVID-19 compliant and operating as usual.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Pines and Needles 5 star review on 15th December 2022

Pines and Needles 5 star review on 15th December 2022

Pines and Needles 5 star review on 10th December 2022

Pines and Needles 5 star review on 10th December 2022

Catherine Darcy

Pines and Needles 5 star review on 10th December 2022

Pines and Needles 5 star review on 10th December 2022

62

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic customer service from the guy on the forecourt- Max, great help and forever happy and smiling in such cold weather. Merry Christmas to you all 🎄”

Posted 4 years ago

“Came to buy a Christmas tree last week and Max couldn’t have been anymore helpful! What a lovely young man he is! He helped pick out a Christmas tree with me and my husband and had a lovely chat with him! Would highly recommend pines and needles to anyone great staff!!”

Posted 4 years ago

“Lovely service”

Posted 4 years ago

“I want to like this company because they are cheap and conveniently located for me. However for 2 consecutive years my tree is dying before Christmas Day. Last year I got a replacement but redecorating - not ideal. This year.. I keep watering it but it is just not absorbing the water. I put it on it's side last week with all decorations on and chopped the base again, but this is not improving. Very upsetting seeing it dry up and weep day by day. Maybe my bad luck, but twice bitten twice shy for me... Extra star for friendly staff on site only.”

Posted 4 years ago

“Bought tree from Wendover Woods this morning. Good value. Archie was very helpful.”

Posted 4 years ago

“James at Pines and Needles Turnham Green helped us choose our beautiful tree and was extremely helpful. Thanks James!”

Posted 4 years ago

“Ordered a 5ft tree and the tree that arrived was not 5ft. They then very grumpily offered the other tree they had in the van. This tree was slightly taller but looked poor. It is not acceptable that as we were the last people being delivered to we received such a poor quality tree. For over £300 the tree itself, decorations and overall service was very bad. We use Pines & Needles every year and we will not be using again.”

Posted 4 years ago

“Bought Christmas tree for second year running from Chiswick. Good selection of trees, Sam was very helpful and knowledgable and took tree to car - thanks All that and helping an education charity too!”

Posted 4 years ago

“Well done pines and needles .you never fail to impress.ive an 8ft normandy .ive been getting trees from you for fews years now.this is the best tree ive ever had from you.they are always of good qualitity.but this year the smell and the qualitity is amazing.thankyou for making my xmas.”

Posted 4 years ago

“We went to the Chiswick store tonight to pick up our first tree together. James was really helpful in helping us decide which tree would look best. Tirelessly getting us new trees out and holding them up until we made our choice. Now it's back at home and looks great!”

Posted 4 years ago

“Brandon at the Chiswick Pines and Needles was very friendly and informative. Very happy with our purchase”

Posted 4 years ago

“Good morning, I have been buying your tree for over four years and always purchased a 7 ft Norman for delivery last week November. This year the tree is compliantly dry and has last all his needle. it is watered every day in an American tree base that retain water. I am extremely disappointed with the poor quality of the tree. Pine and needles are becoming very expensive and are increasing their price every year. I will have order a tree from a local florist as the price are becoming similar. Best regards”

Posted 4 years ago

Dear Customer, Sorry to see that your rating is low. Please do take a look at our quality guarantee here: https://www.pinesandneedles.com/pages/fresh-christmas-trees. Out Christmas trees are natural products so we cannot guarantee look, shape or freshness hence our guarantee policy.

Posted 4 years ago

“Huge thanks to Julen from Spain at the Fulham branch who hand delivered my tree for me very last minute. Such a life saver after he finished work. Thank you so much Julen!! And to Finn for sawing off the tree again and helping with the lights. Always smiling. :) Let’s see how my Nordmann fares. It’s been a week now and seems very good - been keeping the water topped up and the room heat on low.”

Posted 4 years ago

“Can't believe the difference a year can do to a company .I have been buying from you for 5 years no problems, no delivery on the due day then promised next day no tree, then it was delivered after I'd canceled it , i needed it for the weekend as my daughter's were both home from uni. Pines and needles blamed the couriers, I'm sure they would ! If you need a tree for a specific day/weekend , get in the car and pick one up more fun ! I will never use pines and needles again ! Ian merry christmas to all readers of this review 😁”

Posted 4 years ago

HI Ian, Sorry to hear about your experience with us this year. As you said yourself you've been buying with us for five years now without any issues. However as with any business issues with deliveries do arise and where we can we will do our best to try to sort it out. Please accept our apologies for this year. Contact me: marketing@pinesandneedles.com and I can talk to you further

Posted 4 years ago

“Really happy with my new tree and great customer service in Battersea Park over the weekend by the charming Harry. Will defo be back next year.”

Posted 4 years ago

“Just bought our tree from Wendover Branch, Ben was very helpful whilst we were comparing the various types of trees, pointing out the difference between them all. Also showed our dog lots of attention.”

Posted 4 years ago

“Excellent service from Anya in Wendover Woods. Our tree is spectacular !”

Posted 4 years ago

“We bought our beautiful Christmas tree from the Pines and Needles Barnes location today and couldn't have been happier with the experience. Will was incredibly helpful in assisting us choose the best one to suit our needs, and even carried it home for us (we live just down the road). 3rd year in row buying our tree from here - highly recommend it; great quality trees and even better customer service. Thanks Will.”

Posted 4 years ago

“Zak at Battersea Park gave us a great service and carried 2 trees to our car. Excellent trees with good customer service.”

Posted 4 years ago

“Lucas was great in Wendover Woods, very helpful to find the one ! Big thanks”

Posted 4 years ago

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Pines and Needles is rated 4.2 based on 2,459 reviews