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Pines and Needles Reviews

4.2 Rating 2,466 Reviews

68 %

of reviewers recommend Pines and Needles

Company Reviews

Product Reviews

4.2

Based on 2,466 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Note for 2020: We are fully COVID-19 compliant and operating as usual.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Pines and Needles 5 star review on 15th December 2022

Pines and Needles 5 star review on 15th December 2022

Pines and Needles 5 star review on 10th December 2022

Pines and Needles 5 star review on 10th December 2022

Catherine Darcy

Pines and Needles 5 star review on 10th December 2022

Pines and Needles 5 star review on 10th December 2022

62

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been ordering my Christmas tree from Pines and Needles for a few years now..... and generally, I think they are very good, which is why I keep going back to them. This year we had a little mishap, in that I paid for the delivery drivers to 'set my tree up' in it's stand and they left it in the front garden, which I believe was a genuine misunderstanding as they offered to come back and set up when it was pointed out. The mistake was remedied by the team and the price of the 'setting up' was refunded very quickly. It also feels as though this years tree is not quite as ' full' with a lower diameter than last years..... so I hope this is not the shape of things to come! It's only these minor niggles that stop me rating them as 'Very Good'.....”

Posted 9 years ago

Hi Sarah Sorry if you feel unhappy with your tree, we are more than happy to replace it for a better one if you like. Kind regards, Pines and Needles

Posted 9 years ago

“Expensive but efficient and good. Would recommend.”

Posted 9 years ago

“the delivery drivers were very nice and knew what they were doing. They made it a pleasure doing business with this company.”

Posted 9 years ago

“Ordering system very slick. Good quality trees and delivery was spot on time. Only niggle, they forgot to deliver my freebees but not the end of the world, I think the young lady said she would get them out to me asap.”

Posted 9 years ago

“The Christmas tree we purchased is of very good quality and smells lovely.”

Posted 9 years ago

“5th Year and still a great service....”

Posted 9 years ago

“We always use you as in the past your trees have been wonder and the service is great. We are a busy business centre so when asked we have always recommended you. Unfortunately this year the tree died within 3 days of having it. \nI did call you and you offered to replace it. I chose not to as by then we would not have had the time to redecorate it. I would hope to use your service again next year but I may be hesitant because of the tree quality. Please check all your trees. \nI hope we were the only ones however and that you continue to strive as a company. \n\nYours sincerely \nScarlett”

Posted 9 years ago

“The tree this year was not very full the top 50 cm. Much nicer tree last year. Otherwise happy with service.”

Posted 10 years ago

“Delivery and decoration great, less happy with collection. Took ages with one man and you should provide both steps for a big tree and your own Henry vacuum - ideas for next year?”

Posted 10 years ago

“In general the service was great, but I had some real problems with the website when I tried to update my details (change of address etc) and even after I had managed to change it all and place the order the system still produced the invoice with my old address on it.\n\nThe delivery was great, and as ever Ish and his assistant did a great job, but I wish it was possible to close in the delivery window a bit - even if only on the morning of delivery. I was the last delivery of the morning schedule ... so they were never going to get to me before noon - I wish I had known that at 8am!\n\nIn fact I would have been happy to have paid more for a tighter deliver time slot.”

Posted 10 years ago

“Paul was 20 mins late but the traffic was bad due to the fog and Paul apologised. It didn't cause any problems so it's not bad feedback but on the other hand it wasn't perfect service either.\nThe tree looks great though!”

Posted 10 years ago

“Good service - delivery had forgotten that I had paid for installation but were more than happy to set up once reminded.\nNice tree but a little disappointed not as full and lush as previous years.”

Posted 10 years ago

“I'm aware that you can't guarantee the size of the trees, but the circumference of the tree was substantially bigger last year...”

Posted 10 years ago

“Efficient service and a lovely tree. OK service from the delivery drivers although when I asked them to move it away from the wall after they put it up (it was squashed against the wall), they gave me a bit of a funny look and seemed a bit irritated to have to do it. It's also pretty wonky, it would be helpful if they checked that before they left.”

Posted 10 years ago

“The Trees are beautiful, however the it took the delivery drivers about 45minutes to find us. They phoned but did not speak very good English to be able to communicate our location to them. They were very good at putting the tree up and positioning it for us.\n”

Posted 10 years ago

“when i reeived the tree it couldnt stand up without leaning on a wall- i found out that the pot was badly broken, seem too small for the roots inside, broke free and thats why the tree couldnt stand up! luckily i found a bigger pot in my garden and re potted the 5 foot tree by myself which is a megajob for a women!! not very impressive! the driver was helpful and friendly. the tree was as well quite distressed by my efforts, hope it doesnot die due to bad treatment but it looks lovely now! i suggest maybe putting trees in bigger pots and put protective bubble wrap around the put to protect from rough handling!”

Posted 10 years ago

“Dear Sir, everything ok but I didn't received the 4 Decorated Swag I ordered(£79,80), the driver told me you could do a refund?? let me know\nmany thanks”

Posted 10 years ago

“Tree looks great - nice shape. Courier service was disappointing. Delivery man rudely dumped tree against my cream carpeted stairs. Didn't bother to ask where I would like it to be left even though he saw me holding my 3 week old baby.”

Posted 10 years ago

“Great service although I rang twice leaving 1message just to get an idea of timing with no luck”

Posted 10 years ago

“Obviously the driver had been given far too many deliveries in 1 day and he couldn't make it to ours in time. He had to come back the next day, luckily we are a company but if I had taken the day off for the delivery I wouldn't have been pleased!”

Posted 10 years ago

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Pines and Needles is rated 4.2 based on 2,466 reviews