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Pines and Needles Reviews

4.2 Rating 2,466 Reviews
68 %
of reviewers recommend Pines and Needles
Company Reviews Product Reviews
491
 Questions Insights Metrics Info
4.2
Based on 2,466 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 76%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Pines and Needles Reviews

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Note for 2020: We are fully COVID-19 compliant and operating as usual.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Kerry Scott
Verified Buyer
“Not particularly impressed with the delivery service. The delivery drivers were very pleasant and were clearly very busy and working hard to get the trres delivered and set-up quickly. \n\nHowever, unfortunatly our tree was delivered well over an hour after our scheduled slot finished, at around 7.25pm. This is not the fault of the drivers but the schedulers and it simply isn't a good enough service. \n\nWe had requested the 1 - 6pm slot so we could dress the tree in the evening, with as little inconvenience as possible to our staff and clients using the reception area. As the delivery was so late, it arrived just before we closed and we had to dress the tree during the morning while the office was busy. \n\nI also had to chase customer services to find out what was happening as the drivers were so busy I could not get hold of them and they obviously needed to assist other customers and didn't have time to stop to try to call me. This should not have happened as clearly the delivery was heavily behind schedule and we should have been informed earlier and offered the opportunity to reschedule for another day. \n\nI was offered a refund of the difference between a slot booking and a non-slot booking, however I do not feel this is sufficient recompense for the inconvenience caused. If we had not had a reason for a slot booking we would not have booked one. \n\nWe have used this company for a number of years but I feel you are not offering a reliable service and will bear this in mind when choosing our supplier next year.”
Helpful Report
Posted 11 years ago
Tania Byfield
Verified Buyer
“Delivery arrived at 17.20hrs when I had booked a 09.00-17.00 delivery slot. I had to ask my Receptionist to stay on past 17.00 otherwise there would be no one here to receive the tree. Later I received a call from the driver to say that he had forgotton some decorations and could he bring them back. I ask him to drop them at the 24hr security desk as we had all left for the day. The driver was pleasant enough but I would like a refund on the delivery charge as it did not arrive in the time slot booked and some items were forgotten. Tania Byfield”
Helpful Report
Posted 11 years ago
Hannah Bishop
Verified Buyer
“tree is missing half of the bottom branches on one side”
Helpful Report
Posted 11 years ago
Nathan Guetta
Verified Buyer
“When I started unfolding branches, one stayed in my hand.... Was expecting higher quality.”
Helpful Report
Posted 11 years ago
Alexandra Schmitt-Jugovic
Verified Buyer
“I have used your service for many years and I was always happy with the trees. This time the tree was covered in mud - which I couldn't brush off. Also needled a lot. It seems as if it was lying around for a long time, as the needles starting to be dry and come off already. I have complained yesterday when it was delivered and agreed to a full refund. I just wanted to let you know anyway as I don't know what went wrong as usually the tress are stunning and clean... Kind regards, Alexandra Jugovic”
Helpful Report
Posted 11 years ago
John Geraghty
Verified Buyer
“Last year my delivery arrived 3 hours late and this time 45 minutes...still late. I ordered a 9ft tree, 18" of which was the single vertical crown. For the first time I had to put the tree on a table. I have used Pines and Needles for 7 years now and I am considering changing next year. Disappointment increses each year”
Helpful Report
Posted 11 years ago
Richard Wright
Verified Buyer
“Missing pieces to the tree stand I ordered.”
Helpful Report
Posted 11 years ago
Vicky Bennison
Verified Buyer
“Not your fault - but we failed to appreciate that that the height was measured from the bottom of the root ball, So much smaller than we anticpated. Tree healthy and well watered.”
Helpful Report
Posted 17 years ago
Campbell Leggat
Verified Buyer
“OK”
Helpful Report
Posted 54 years ago
Philippa Barton-Hanson
Verified Buyer
“Hi, thanks for the delivery on the day agreed. A bit unhappy cos I was in waiting for the delivery, and then I discovered that it had been delivered out the front of the house with no ring on the door bell so we didn't know it was there or how long it had been there. No opportunity to unwrap it and see if it was okay. Still haven't unwrapped it yet - so I don't know if it is okay or not. The lower branches will need trimming first so we can fit it in our stand. The annual putting up the christmas tree argument is part of the seasonal festivities. \n\nAnyway, you did ask.”
Helpful Report
Posted 54 years ago
Caroline Copson
Verified Buyer
“Tree I always order every year (6ft) was much smaller than I've ever had and not the nicest shape . Bit disappointed this year”
Helpful Report
Posted 54 years ago
Caroline Leeker
Verified Buyer
“Delivery was great but the tree itself was not what I was hoping for! It's more of a stick unfortunately! I really like everything else about your company so hopefully I can exchange for a new one tomorrow to remedy christmas and give a better review!”
Helpful Report
Posted 54 years ago
Rainer Arnold
Verified Buyer
“We were very happy and pleased with the Christmas tree last year. This year the tree is a spindly at the top and one sided.\nI am not sure if I can persuade my partner to buy 'unseen' again next year.”
Helpful Report
Posted 54 years ago
Maria Kosmaoglou
Verified Buyer
“I was disappointed that your driver and his partner helping him did not offer to remove their shoes when coming into the house, after i told them that we had a new carpet. \n\nadditionally the water stand they brought was used and dirty, and only after i complained i got a new one. \n\nOther than that they were OK.\n\nalso the wreath came completely squashed. the box looks like it had been trampled on and on opening it i saw that it had been completely squashed. \n\nThe website gave me the impression that this is a premier service but i no longer feel the same way.”
Helpful Report
Posted 54 years ago
Marie Whittaker
Verified Buyer
“Some technical problem went wrong with the booking and my tree did not turn up on the day. However, it was delivered to my satisfaction the following day and I received a refund for the premium delivery charge paid and I did receive a few extra bits.”
Helpful Report
Posted 54 years ago
Mark Duckworth
Verified Buyer
“The delivery guy was really nice and helpful. However, we didn't receive the free mini Christmas tree we were promised when booking - and, of course, i didn't realise until after he was gone...”
Helpful Report
Posted 54 years ago
Christina Lopez
Verified Buyer
“The tree is almost ok as is quiet empty on top of it. But mostly I was disappointed by the delivery. The tree is not straight in the stand and there are completely dry branches on the bottom of the tree that were left like that ... not even cut.”
Helpful Report
Posted 54 years ago
Irem Wheelhouse
Verified Buyer
“It is a nice tree but needle are dropping very fast.”
Helpful Report
Posted 54 years ago
Isabelle Faulkner
Verified Buyer
“Our tree arrived just before noon, but the poor mini-tree was placed in a cardboard box, which was completely smashed, the content (tree, dirt and container) spilled in the box. Not impressed...”
Helpful Report
Posted 54 years ago
Christopher Traulsen
Verified Buyer
“Hello,\n\nThe delivery crew were excellent and friendly, as always (though my wife was disappointed that they weren't in kilts this year ðŸ). However, we ordered an 8 ft tree and although the tree delivered is lovely, healthy and is just under 8 ft, the top 25 inches are a bare spike with no branches at all. Indeed, the main body of the tree with branches extends only 40 inches from the floor, with stand affixed. The tree's girth is also very much in keeping with a small tree. In short, I feel like I paid for an 8ft tree and was given what amounts to a 5-6 ft tree at best. It's a shame, but I feel like your company can't be trusted to deliver within spec--I don't mind paying more for an 8ft tree, but I do want it to be a true 8 ft. Happy to provide a photo of the tree in question if it's helpful.\n\nKind regards,\n\nChristopher Traulsen”
Helpful Report
Posted 54 years ago
Pines and Needles is rated 4.2 based on 2,466 reviews
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