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Pines and Needles Reviews

4.2 Rating 2,466 Reviews

68 %

of reviewers recommend Pines and Needles

Company Reviews

Product Reviews

4.2

Based on 2,466 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Note for 2020: We are fully COVID-19 compliant and operating as usual.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Pines and Needles 5 star review on 15th December 2022

Pines and Needles 5 star review on 15th December 2022

Pines and Needles 5 star review on 10th December 2022

Pines and Needles 5 star review on 10th December 2022

Catherine Darcy

Pines and Needles 5 star review on 10th December 2022

Pines and Needles 5 star review on 10th December 2022

62

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought my tree from Battersea Park. Great location overlooking river thames and I am very happy with my Nordmann Fur which looks gorgeous. Special thanks to Zak who studies geography in Newcastle. He was friendly professional and provided and outstanding service!”

Posted 3 years ago

“The pre ordering service and assistance is amazing! Thank you Chelsea for all of your help in the lead up to the delivery of my Christmas tree. Unfortunately, I had to cancel my order due to a change of circumstance, but I very much look forward to ordering a tree through you next Christmas! If you are looking for amazing and attentive customer service then do contact Chelsea, she will sort out all of your tree needs!”

Posted 3 years ago

“James was very helpful, prompt and accurate response when I enquired about my delivery.”

Posted 3 years ago

“James is super helpful and friendly. Very understanding and listened to my requests to change the tree to a larger size, and decorations, organised everything and advised me along the way. Makes such a difference to work with a friendly team, the way customer service should be. Thank you James and mercy christmas !”

Posted 3 years ago

“James was very friendly and helpful when placing the order!”

Posted 3 years ago

“I had 2 issues, and both James and Teresa helped me out really fast! Thanks and well done! :)”

Posted 3 years ago

“I love to order from these company - every year I order a 10' Fir and every year they deliver us a lush tree in good health. We pay a little extra for the delivery guys & gals to set it up in the stand for us and all that... takes all the hassle out of putting up a tree. If you need any extra assistance, they have a live chat for support - we spoke to Jerry and he was very helpful.”

Posted 3 years ago

“A beautiful Christmas tree arrived for our office, 12ft, and fits perfectly in the space. Decorations look fantastic and so happy with the service we received. Bartek was extremely helpful and happy to help with all my questions! Amazing quality and will be using you again next year! Thank you”

Posted 3 years ago

“Really helpful service (from Chelsea) today ordering our tree. Many thanks!”

Posted 3 years ago

“Jerry was very helpful and quick to respond while assisting me during an online chat. Things sorted within minutes. Very much appreciated. Thanks.”

Posted 3 years ago

“Really quick and easy to change my delivery date. Jerry was helpful and really efficient, great attention to detail. Thank you.”

Posted 3 years ago

“Jerry was great helping me get my order sorted when the website wouldn't let me confirm my booking ...awesome customer service getting it sorted! thank you”

Posted 3 years ago

“I accidently selected the wrong size tree, but Jerry was able to sort everything out for me within minutes via live chat. Thank you!”

Posted 3 years ago

“Served by James today who I didn’t even know was in training. Very helpful and informative even though I had a couple of questions and he answered all of them perfectly. Very helpful staff member!”

Posted 3 years ago

“Have used Pines and Needles 3 years now excellent service delivery on time and date arranged, beautiful trees looking forward to my tree this year as it's always full and beautiful with a beautiful scent, always pleased with my tree and excellent service well done Pines and Needles, have recommended to friends”

Posted 3 years ago

“Perfect tree - super nice staff, lovely company! And so much fun to go and pick your own tree!”

Posted 3 years ago

“I am grateful for all the efforts that the staff of Pines and Needles took to try to sort out the problem of the removal of a Christmas Tree I was very disappointed and upset when the arrangements that were made for the removal of the tree on 3rd January did not work out particularly as I had to leave to catch a flight before your staff arrived as they were running late. They did keep us informed although a little earlier notice might have been helpful. There was apparently a misunderstanding about the removal of the lights from the tree. I would have thought if the arrangement was that your staff put them on that they would also remove them. This was very definitely my understanding but obviously not yours. It did not say removal of lights on order albeit I had thought I had made it clear on the phone when placing order. This was obviously not the case. I will know for next year to be absolutely specific and check wording on order. Although I was upset your staff handled the situation very well in particular I would mention Allan who was most help and professional in his approach and organised for the tree to be collected this morning which it was. I am very grateful to Allan for his time and patience and the customer service he provided. You do appear to provide an excellent service which on this occasion fell a little short but was retrieved by Allan after the event. I would use your services again but will check and double check my order. I would suggest that those taking orders are very clear about what is provided in removal particularly if your staff have dressed tree or installed lights. Your staff are well trained, polite and helpful on the phone and I am grateful for their help and patience. Kind regards, Joan”

Posted 4 years ago

“I picked up a Christmas tree from Turnham Green a few days ago, couldn’t be happier. I was in a rush and Luca did an excellent job helping me chose and getting it to my car. Very polite, excellent service, Trees are great too. Very happy, definitely recommend buying from here.”

Posted 4 years ago

“An outstanding service executed to perfection. And they supply the most beautiful trees. My third year using Pines and Needles and they have excelled. Better than ever. I recommend without hesitation.”

Posted 4 years ago

“I visited the friendly team at the Ealing pop up. Lucas and Vasile were awesome, gave me some great advice on the 2 trees we were buying, and helped to arrange delivery and tips on how to care for the tree. Great team! Thank you :)”

Posted 4 years ago

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Pines and Needles is rated 4.2 based on 2,466 reviews