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Pines and Needles Reviews

4.2 Rating 2,466 Reviews

68 %

of reviewers recommend Pines and Needles

Company Reviews

Product Reviews

4.2

Based on 2,466 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Note for 2020: We are fully COVID-19 compliant and operating as usual.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Pines and Needles 5 star review on 15th December 2022

Pines and Needles 5 star review on 15th December 2022

Pines and Needles 5 star review on 10th December 2022

Pines and Needles 5 star review on 10th December 2022

Catherine Darcy

Pines and Needles 5 star review on 10th December 2022

Pines and Needles 5 star review on 10th December 2022

62

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you so much to Troy at Beddington park! So friendly and polite I will definitely recommend everyone to go down there! He also carried our tree to the car. He is an asset to the company x”

Posted 4 months ago

“Just want to say a big thanks to Troy at beddington pop up store he was very helpful even carried it to our car really really happy thanks again Troy”

Posted 4 months ago

“Had fantastic service and experience from Miles and May at Barnes site!! Going back for a small outside tree soon.”

Posted 4 months ago

“Wonderful and helpful staff from purchase point to delivery. If you buy the Christmas tree before 3pm it will be delivered by a dedicated team the same day.”

Posted 4 months ago

“Miles & May at Barnes Rocks lane. Awesome service, awesome tree. John & Paula”

Posted 4 months ago

“Barnes Pines and Needles: great service from Miles and his wife! Many thanks for your help.”

Posted 4 months ago

“The Lovely,Miles was very helpful and even carried our tree across the road into our garden”

Posted 4 months ago

“I went to the Barnes site at lunchtime today and met Ryan who was extremely helpful, I am very pleased with the Tree he helped me pick.”

Posted 4 months ago

“Awesome Service! I was able to leave instructions and they collected the tree in my absence, they didn't even call me. Streamlined and simple! Thank you!”

Posted 1 year ago

“Really well organised drop off. Tree was beautiful and lovey quality with a perfect shape. Still looked really fresh on 6 Jan when it sadly had to come down. Highly recommend.”

Pines and Needles 5 star review on 11th January 2023

Posted 1 year ago

“Never disappoints and delivery/removal service was excellent”

Posted 1 year ago

“This is the first year we did an online selection and order, and it was marvellous. Very easy to select the right size and variety of tree.”

Posted 1 year ago

“I booked the collection service for indoors, why have I never done this before.... It was an amazing service and would strongly recommend it to anyone in an apartment. I live on the top floor, with no lift and the thought of losing all the needles down the stairs filled me with dread :-( The guys turned up, very friendly and polite and within 10 minutes had chopped the tree down, cleaned up and were on their way out. Will book again next year.”

Posted 1 year ago

“Excellent.”

Posted 1 year ago

“Fabulous tree, very prompt delivery! Will definitely use Pines and Needles again next year ! Thank you”

Posted 1 year ago

“Lovely magical tree”

Posted 1 year ago

“Perfect service, polite and on time. The tree was the best we’ve had in all of these years! We’ve been with Pines and Needles since its beginning”

Posted 1 year ago

“Excellent service.”

Posted 1 year ago

“Beautiful tree delivered first thing in the morning. I have been buying trees from Pines and Needles for many years but this was the first time I used the delivery service and I was very impressed with it.”

Posted 1 year ago

“Lovely service and such a great tree!”

Posted 1 year ago

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Pines and Needles is rated 4.2 based on 2,466 reviews