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Pines and Needles Reviews

4.2 Rating 2,466 Reviews

68 %

of reviewers recommend Pines and Needles

Company Reviews

Product Reviews

4.2

Based on 2,466 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Note for 2020: We are fully COVID-19 compliant and operating as usual.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Pines and Needles 5 star review on 15th December 2022

Pines and Needles 5 star review on 15th December 2022

Pines and Needles 5 star review on 10th December 2022

Pines and Needles 5 star review on 10th December 2022

Catherine Darcy

Pines and Needles 5 star review on 10th December 2022

Pines and Needles 5 star review on 10th December 2022

62

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant and beautiful Nordman. Great customer service team and helpful delivery team. 2nd year with P&N.”

Posted 4 months ago

“Went to one of their locations, picked and paid for a tree and paid for delivery which was for the next day. Next day I waited till 10pm and there was no delivery. Messaged them through their app that was supposed to show tracking and info about the delivery - no response, emailed them the next morning - no response. Tried to call and after selecting customer service on their phone line i was responded to very rudely telling me to email a customer service email address (what is the point of a customer service option on your phone line if you won't take any cs questions on it?). Emailed again and many hours later received a confused email response saying they are trying to find us "a" tree. They've clearly sold on the tree we picked and happily pocketed the money. Will never use again. And will be reverse charging the payment with my bank as they are clearly too incompetent to process a refund.”

Posted 4 months ago

We’re terribly sorry you’ve had this experience. Our customer service will refund you for this order.

Posted 4 months ago

“Most perfect trees and customer service. Troy was extremely kind, thanks so much!”

Posted 4 months ago

“Troy was very helpful and had great energy. I’d recommend anyone to go if they need an xmas tree or decorations purely based on the customer service.”

Posted 4 months ago

“Visited the Beddington pop up store shortly before closing on Sunday with my daughter. We were greeted by Troy who was very helpful and informative. Very pleased with our tree and the service we received. Highly recommend this branch and Troy's customer service was excellent!”

Posted 4 months ago

“Great service. Troy at Beddington was so helpful and kind. Will definitely be re-purchasing here again!”

Posted 4 months ago

“Great service from May and Miles at Barnes. They are delightful and knowledgeable. We now have a beautiful tree thanks to them.”

Posted 4 months ago

“Chose a tree from Ealing Broadway last night. Felix Fuller-Kevley was super helpful and made sure that we left with exactly the tree that we wanted. See you next year!”

Posted 4 months ago

“Great service. The Christmas tree is absolutely stunning! TROY from BEDDINGTON was so kind and very helpful! Thank you so much for your help!! MERRY CHRISTMAS 🎄🎁”

Posted 4 months ago

“Big thank you to Troy at the Beddington store, very kind and helpful helped us pick out a great tree”

Posted 4 months ago

“Thank you so much Troy at Beddington park, he was very helpful and funny and even carried the tree to the car for us!”

Posted 4 months ago

“My delivery has not arrived yet, it is 5 days late and I have not been sent any tracking info or explanation.”

Posted 4 months ago

We’re terribly sorry you’ve had this experience. Our customer service is working hard to resolve this issue. Please email customer services team@pinesandneedles.com.

Posted 4 months ago

“Thank you so much to Troy at Beddington park! So friendly and polite I will definitely recommend everyone to go down there! He also carried our tree to the car. He is an asset to the company x”

Posted 4 months ago

“Just want to say a big thanks to Troy at beddington pop up store he was very helpful even carried it to our car really really happy thanks again Troy”

Posted 4 months ago

“We used your company last year and all good so used them again this year. You delivered 3 trees to different sites but did not decorate them. Tried to call customer services on numerous occasions and no response, just listening to Xmas carols. We also emailed and no response. Looking at reviews now we see we are not the only ones having issues this year. Seeing as we paid £450.00 per tree it is unacceptable to be treated this way. ORBITON ESTATES”

Posted 4 months ago

We’re terribly sorry you’ve had this experience. Our customer service is working hard to resolve this issue. Please email customer services team@pinesandneedles.com.

Posted 4 months ago

“I was due a delivery of a 10 ft tree and n Friday. No tree arrived. I haven’t had an update from anyone cannot get through to customer service. It just plays Christmas carols at you. I have paid over £200 for a tree that I don’t have and am unsure when I will receive it.”

Posted 4 months ago

We’re terribly sorry you’ve had this experience. Our customer service is working hard to resolve this issue. Please email customer services team@pinesandneedles.com.

Posted 4 months ago

“We bought a tree from this service for a few years and had no problems in the past. This year has been a disaster. The tree didn't show up after waiting all afternoon and evening (as shown in the pic). The next day Callum messaged saying it would be delivered yesterday. It wasn't. No communication after many messages. Avoid!”

Posted 4 months ago

We’re terribly sorry you’ve had this experience. We had delivery issues on this day. Could you let me know if your order has been delivered? Thanks

Posted 4 months ago

“Possibly run by 20-somethings without a clue about integrity. If there was zero stars that is what I would be selecting. Opening times on website say 8am opening on Sunday. No one there. We waited until 8.40 in the cold, but had to give up as have commitments to be elsewhere. Three people also came at 8am - their story was that all three had purchased a tree yesterday for delivery yesterday afternoon. This firm didn't turn up and didn't contact them. Avoid this firm - their are plenty of others in the market.”

Posted 4 months ago

We’re terribly sorry you’ve had this experience. All our Store managers have been instructed to strictly adhere to the opening and closing times of our stores.

Posted 4 months ago

“Had fantastic service and experience from Miles and May at Barnes site!! Going back for a small outside tree soon.”

Posted 4 months ago

“Wonderful and helpful staff from purchase point to delivery. If you buy the Christmas tree before 3pm it will be delivered by a dedicated team the same day.”

Posted 4 months ago

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Pines and Needles is rated 4.2 based on 2,466 reviews