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Pines and Needles Reviews

4.2 Rating 2,466 Reviews

68 %

of reviewers recommend Pines and Needles

Company Reviews

Product Reviews

4.2

Based on 2,466 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Note for 2020: We are fully COVID-19 compliant and operating as usual.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Pines and Needles 5 star review on 15th December 2022

Pines and Needles 5 star review on 15th December 2022

Pines and Needles 5 star review on 10th December 2022

Pines and Needles 5 star review on 10th December 2022

Catherine Darcy

Pines and Needles 5 star review on 10th December 2022

Pines and Needles 5 star review on 10th December 2022

62

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Troy-Beddington, the service provided by him was superb. He was very polite and helpful and would definitely recommend buying your Christmas trees there. Thank you Troy”

Posted 3 months ago

“Callum was great at helping me choose my Christmas tree this year. I will definitely be returning next year.”

Posted 3 months ago

“Troy in Beddington, Carshalton provided a great service. Thanks to him for engaging our 10 year old in the tree buying process! Great tree, great service. Thank you”

Posted 3 months ago

“Brilliant service, thank you Troy - five stars my son was very happy to help wrap our tree!”

Posted 3 months ago

“Value for money excellent tree, excellent service ,from the company who kept me informed from order to delivery. The delivery person even took my tree through my back garden veranda. 10/10”

Posted 4 months ago

“Troy in Beddington park is a credit to your company, not only was he helpful but kind and well mannered. Thank you Troy!”

Posted 4 months ago

“Thanks Troy from Beddington, helpfull and a joy deal with.”

Posted 4 months ago

“Kani was very helpful and nice at Beddington pines & needles. He gave me a discount as I was wearing a NHS lanyard and he was very welcoming. I will definitely be coming back next year!”

Posted 4 months ago

“We love our tree from Kenwood- Luca out helper was a star and so great with our kids- will be back next year!”

Posted 4 months ago

“This was our first time buying a tree from Pines & Needles in Beddington Park, Troy was fantastic, really helpful, friendly and informative. He even offered to carry the tree to our car for us! They had a great range of tree heights and prices. Our tree is now decorated and looks absolutely stunning. Definitely recommend!”

Posted 4 months ago

“Little bit heartbreaking honestly, we used these guys a few years running with no problems. This year we go back and the tree prices have jumped 25%, tough but we can roll with it, we pick a tree and get it ordered home. It's been in place (watered and the right temperature) for a week and is on its last legs. I knocked a bow placing a present today and almost a 3rd of the needles just tumbled onto the package. Sturdy branches are no longer springy enough to hold up even lightweight ornaments, the whole thing is on its last legs. For 100 quid its infuriating, and the whole thing sort of becomes a sad metaphor for the festive period. Just looking at it I worry about it surviving till Christmas let alone to the 12 night. Last time we go here for an overprices corpse.”

Posted 4 months ago

We are sorry to hear this. Please email customer services at team@pinesandneedles.com to arrange a replacement tree.

Posted 4 months ago

“Troy @ Beddington was extremely friendly and helpful - when we had chosen a tree he brought it to the car for us and even offered to load it too. Great service.”

Posted 4 months ago

“Great choice of trees and really convenient location for collection in Beddington Park. Friendly, helpful service from Troy and Kani - trimming the tree and even offering to carry to the car! Would hoghly recommend.”

Posted 4 months ago

“Aye was a cracking experience at Kenwood house with me and the mrs. Big shout out to very helpful Luca made the whole thing a breeze cheers mate!”

Posted 4 months ago

“The missus and I stopped at Pines & Needles pop up store in Beddington Park earlier today. We were in and out within 10 minutes thanks to Troy who was extremely helpful, pleasant, and gave us a good deal on a couple of trees. Thanks very much! Merry Christmas!”

Posted 4 months ago

“Ordered a small led lit tree waited ages for it to arrive. Emailed and rang but response not very helpful. When it arrived it looked cheap and tatty. When we plugged it in it didn't work. Now l have to work out how to return it. Would definitely never order from here again”

Posted 4 months ago

We are sorry to hear this. Please email customer services at team@pinesandneedles.com to arrange a replacement item or a refund.

Posted 4 months ago

“Kani at Beddington was fabulous today, very helpful and friendly! First time getting a tree from here and will 100% be going back next year!!! Amazing service.”

Posted 4 months ago

“Noah at Regent’s Park was very helpful and it was raining, thank you”

Posted 4 months ago

“Very happy with customer service from Misha. Thank you!”

Posted 4 months ago

“If I could give them 0 stars I would. We have used Pines and Needles the past few years for delivery and they were great. This year was a disaster and I will never use them again. We ordered 2 trees (1 potted, 1 7 ft) both arrived and were completely misshapen and so warped you couldn’t hang ornaments on either. After trying for hours to get a hold of someone through customer service (after multiple phone calls and hours on hold) I was told I would have to wait two days (they couldn’t accommodate my schedule I had to totally rearrange mine to get the trees in a timely fashion) before they could deliver a replacement and I was assured that it would be quality checked. When the two new trees arrived the potted tree was fine but the tree which was supposed to be 7 ft was actually only 156 cm!! Furthermore, I had paid for installation and the delivery guys refused to do it until they spoke with a supervisor. Regardless, I refused the tree and I am now fighting to get refunded since they said they’re “backed up”. I was a loyal customer before after but this experience, where there is no effort made to fix the situation and the drivers are rude or don’t show, is unforgivable. We have since found another London-based provider that was a delight to deal with and got a beautiful tree installed the next morning. Stay far away from pines and needles”

Posted 4 months ago

We are terribly sorry you've had this experience, our customer service team is working hard to resolve this issue.

Posted 4 months ago

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Pines and Needles is rated 4.2 based on 2,466 reviews