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PikPerfect AG Reviews

4.9 Rating 3,342 Reviews

99 %

of reviewers recommend PikPerfect AG

Company Reviews

4.9

Based on 3,342 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.9 out of 5

About PikPerfect AG:

Our designers create Photo Books and Wedding Albums you'll cherish for life!

PikPerfect AG 5 star review on 22nd March 2024

PikPerfect AG 5 star review on 22nd March 2024

PikPerfect AG 5 star review on 22nd March 2024

PikPerfect AG 5 star review on 16th January 2024

PikPerfect AG 5 star review on 27th December 2023

PikPerfect AG 5 star review on 27th September 2023

PikPerfect AG 5 star review on 27th September 2023

49

Anonymous

Anonymous // 01/01/2019

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English

“Hello! We are quite disappointed in our final product that we put a lot of time and effort into making. We ordered a layflat album for our wedding, with hopes of having other albums printed for our parents. However, some of our pictures were more blurred/yellow/hazy compared to the original copy we sent in. I have emailed our designer, Daniel, three times now, and have not heard back in a over week. Our designer, Daniel, was quite prompt to respond in the planning process. As of now, no one has still reached out to us about our disappointment, or with steps moving forward. For the quality and the lack of customer service thus far, I would have rate this as two stars.”

Posted 3 months ago

Hi Sara, Sorry for the late reply. This is the busiest time of the year for us, and Daniel was out sick for a few days, so we're running a little behind on some emails. That being said, your photos should print exactly per the originals, so if something went wrong in production, we're certainly correct this for you. I see Daniel has requested some photos of the album to demonstrate the issue so we can analyze what went wrong, and then correct this for you. Once again, sorry for the delay in getting back to you. Happy Holidays! Best regards, Sonja

Posted 3 months ago

“Amazing work, PikPerfect makes it easy and fast to create your dream album.”

Posted 3 months ago

“Super und schnell, genau nach meiner Vorstellung. Danke!”

Posted 3 months ago

“Excellent service, top quality photo books. I am very happy with the result !!”

Posted 3 months ago

“Great service and communication - the final book is beautiful!”

Posted 4 months ago

“Produkt ist gut, allerdings die Lieferung dauert lange. (3 Wochen +)”

Posted 4 months ago

“The wedding album was beautiful! I give them 5 stars! Absolutely will never go anywhere else.”

Posted 4 months ago

“We were pleased with our wedding photo book in the end, but have some advice for those thinking about using PikPerfect and weighing up which type of album to order because we ordered a premium version for ourselves and a standard layflat copy for our parents. The premium version is definitely of a higher quality and finish, so if money is no object then go for that one. However, the price difference between the two is significant and I do not think the difference in quality is proportionate to the difference in price. In hindsight, I would have been happy with the standard layflat for ourselves which is still a really good product and finish. There are also a couple of other things to be aware of when ordering. Firstly in the FAQ section of the website it says that the designer will edit photos, including cropping, where they would be improved. We had some that obviously needed cropping and I marked those in the relevant file names so they stood out (and was happy for the designer to use their discretion to edit any others). However, when the first draft was issued, my file names had been ignored and none had been edited/cropped. I then had to crop them myself and send the images back which meant more to-ing and fro-ing with drafts than should have been necessary. It’s just something to be aware of in terms of how hands on you need to be when you’re paying for a designer to provide a service and do this for you. Secondly, when I registered with PikPerfect, I received a welcome email with a discount code of NEW25 for 25% off. The email had no small print / qualifying text and gave the impression that the discount would be taken off the order total. This is what swayed us towards choosing the premium version of the album as we thought we could bring the overall cost down. However, when we placed the order, and applied the discount, it only reduced the design service fee (which was £33, thus the discount was only £8.25 off an order total of over £400). When I complained, we were offered a slightly better deal, but still did not get 25% off the order total which is what the welcome email implies. Again, it’s just something that new customers should be aware of.”

Posted 4 months ago

“Perfect customer survice , excellent quality .”

Posted 4 months ago

“This is the second album I have ordered from PikPerfect and this company is and will remain my first choice when putting an album together! I will definitely be ordering more albums from this company in the future! They create amazing albums and pay attention to detail, communication iis prompt and in a timely manner, from start to finish! I love this company and highly recommend it to everyone who wants a pikperfect album of their memories— either for yourself, or for a gift! 5+ stars!!!”

Posted 4 months ago

“Blown away by this service! Sebastian was phenomenal and made sure I was 100% happy before being sent to print. I absolutely LOVE the wedding album he created. Will definitely recommend this to everyone!”

Posted 4 months ago

“The Newlyweds loved their album! As a photographer i was looking for somewhere to order a book with high quality & maybe not break the bank. Pikperfect did come thru on that. The design team (Tom) helped me with all my questions and my changes to the album. The album came out well and I'm in the process of another album.”

Posted 4 months ago

“It was soooo easy! I've been putting off making a wedding album for 3 years because I thought it would take days of work. pikperfect made it super simple and the wedding album turned out great. I would highly recommend them!”

Posted 4 months ago

“super qualität, sehr schönes Buch geworden.”

Posted 4 months ago

“Hervorragender Gestaltungsservice , sehr gute Qualität - ein Album, welches ,man sich immer wieder ansehen möchte :-)”

Posted 4 months ago

“We love our wedding album. It was easy to do,and they help with every step.”

Posted 4 months ago

“Absolutely perfect! We ordered the ‘Premium Layflat Wedding album’ for our wedding pictures, and it’s beautiful. The quality is lovely and it’s very well presented. We ordered the presentation box as well, which is lovely and sturdy. The process was smooth, with drafts and edits being sent through quickly - usually within 24 hours. They are super helpful and ensured we were completely happy with our album throughout. Definitely recommend!”

Posted 4 months ago

“Perfect album, thank you so much”

Posted 4 months ago

“Absolutely amazing quality! So much better to see in person than imagining how it would be. Website and design team member were both easy to use and very accommodating to making edits. The photos look stunning and very impressed with how nice this looks. Perfect for a wedding gift!”

Posted 4 months ago

“Love the quality and service from PikPerfect!”

Posted 4 months ago

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PikPerfect AG is rated 4.9 based on 3,342 reviews