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Phones 4u Reviews

3.1 Rating 644 Reviews
42 %
of reviewers recommend Phones 4u
Company Reviews Questions Metrics
3.1
Based on 644 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Live Chat, Email
Queries Resolved In
Under An Hour
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Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 19th January 2024
James Garvey
Phones 4u 5 star review on 30th June 2023
Allan C Thompson
Phones 4u 5 star review on 21st April 2023
Graves C Roman
Phones 4u 5 star review on 12th April 2023
Ian F Jefferson
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
Phones 4u 1 star review on 12th January 2023
Anonymous
5
Anonymous
Anonymous  // 01/01/2019
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Jade
Verified Buyer
“very helpfull and helped with what i was looking for quick and fast friendly service”
Helpful Report
Posted 9 years ago
Adrian
Verified Buyer
“I have been waiting for nearly 6 weeks for my phone to be repaired, and after consent phone calls and being put on hold for up to 20 minuets at a time i was promised a new replacement handset from a m7 to a m8 which i thought was very good, but 6 weeks and still waiting, not being able to use my data, calls and text which iam paying for, thanks . I am very disappointed with the service you are providing and will not be back to upgrade mine or the 4 other members of my household.”
Helpful Report
Posted 9 years ago
Chris
Unverified Reviewer
“Lied to be staff and had my time wasted”
Helpful Report
Posted 9 years ago
Noemi
Verified Buyer
“Very easy to deal with them, got the offer I wanted and phone was delivered quite fast. Very happy all in all and I've been recommending them to all my friends.”
Helpful Report
Posted 9 years ago
Mohammed
Verified Buyer
“sales member was extremely helpful. and very good looking i believe his name was mo.”
Helpful Report
Posted 9 years ago
Neil
Verified Buyer
“Worst company I have ever delt with, still owe me £529 for a HTC M8 I sent back four months ago, don't deal with this company”
Helpful Report
Posted 9 years ago
Hi Neil, Thanks for your post! I'm so sorry to hear about the experience that you've had with us and that you have had to chase your refund. I've taken a look into your account and I can see that you have been dealing with our High Level Complaints Team. They have now arranged the refund of your phone and this will show in your bank account as a BACS payment. I'm so sorry for the time that this has taken, and I can already see that it has been fedback to the departments concerned. Kind Regards, Sam.
Posted 9 years ago
Farhan
Verified Buyer
“I pre ordered two phones with phones 4 u not so long ago and it was the worse decision i ever made. I was totally ripped off with the deal I got with phones 4 u. I was told it was the best offer. I shall never be shopping with phones 4 u again. Please look elsewere before you go to phones 4 u.”
Helpful Report
Posted 9 years ago
Hi Farhan, Thanks for your post! I'm really sorry that you do feel this way. We do like to think that we are competitive with the deals that we offer, and all of our deals are subject to availability. If it is that you do see a particular deal elsewhere whilst shopping around you can always mention it to our Sales Team and they will be more than happy to see if they can match this. Thanks for your feedback. Sam.
Posted 9 years ago
Florence
Verified Buyer
“Quick delivery but was supplied with the wrong sim unfortunately. I called the manager at Woolwich branch who asked me to come in. The manager at Woolwich was very professional, apologised on behalf of the company and provided the right sim. This is professionalism at the highest standard. please send my appreciation to the manager at Woolwich.”
Helpful Report
(P4U Web) - Posted 9 years ago
Paul
Verified Buyer
“When in the shop buying a product staff could not have been more helpful. After sales care could not have been worse. All staff in store and on the phone and online all refused to help.”
Helpful Report
Posted 9 years ago
Hi Paul, Thanks for leaving your feedback. I'm really sorry to hear of the experience you've had with us after purchasing your phone. I can assure you that this is not the level of service that we expect from our staff, and if it was that there was a problem with anything we would hope that we can get this sorted for you. If there is something that you would like us to look into then please feel free to contact us on socialsupport@phones4u.co.uk, or by using our Live Chat Facility located on the Support Section of our website: http://bit.ly/1qZorf1. Thanks, Sam.
Posted 9 years ago
Ali
Verified Buyer
“I bought a pay as you go phone online on Orange. I had the phone delivered in 2 days which was good, but that's where it ends. I received a sim pack which allegedly had the £10 top up on there already which is impossible but still I believed them. After waiting over 4 days for the top up to come through and speaking to them via online chats on numerous occasions, I was promised that I'd get the £10 refunded into my account. I had to confirm my account details with them which I did and I tripled if not quadrupled checked my details before hitting send. They confirmed it was the correct account details as I purchased the phone through the same account and was told the money would go straight through. I again accepted their apology and fell for their lies. My money STILL hasn't come, neither has the £10 top up I paid for. Never again will I do business with them and neither will my close friends and family as they know about this. What's £10 to these millionaires? Why steal from a repeat customer? Shame on you.”
Helpful Report
(P4U Web) - Posted 9 years ago
Hi Ali, Thanks for your post! I'm so sorry to hear about the experience that you've had since buying a Pay As You Go from us. I can assure you that the service and experience that you have detailed is not what we expect. All Pay As You Go phones do come with £10 top up pre loaded onto the Sim Card, this is then activated within a maximum of 48 working hours of having the phone. I'm so sorry that for some reason your top up was not activated correctly, and that it took so long for the £10 to be refunded, this will be fedback to the relevant department. I've taken a look at your account and I can see that you have since spoken with our Live Chat Team and they have arranged the refund for you. This payment should now be in your account as we advise to allow a maximum of 6 working days. Again I am so sorry for the inconvenience caused. Thanks, Sam.
Posted 9 years ago
Eben
Verified Buyer
“I've bought two phones so far and all transactions have gone smoothly.”
Helpful Report
Posted 9 years ago
John
Verified Buyer
“I went Phones 4U as they were able to offer several network providers as my signal with Tesco mobile at my home was poor. I was advised that EE would be much better and therefore I switched to them. However now with EE I often don't have any connection at all so therefore I was wrongly advised and sold.”
Helpful Report
Posted 9 years ago
Hi John, Thanks for your post! I'm really sorry to hear that you're experiencing problems with your signal. At point of sale we will check your postcode with your chosen network, as this does give us an idea of what the signal will be like. I can see that with EE it is showing as good signal for your area. What I would advise is speaking to EE to run more in depth signal checks for your area. If there is no improvement, then you can speak with them to see if they do any sort of signal booster box. I am really sorry for the inconvenience caused. Many Thanks, Sam.
Posted 9 years ago
Frank
Verified Buyer
“had no probs using my local shop time and time again, my only problem i have had lately was with a z1 phone it had a fault and both yourself and sony refused to fix it as a bit of paper wit imei number couldnt be seen, sent it back to vodafone who fixed it no probs and found the bit of paper in phone stating it had slip down”
Helpful Report
Posted 9 years ago
Jit
Verified Buyer
“Good price with a reasonable customer service. There are times when you get an advisor who does not appear to be interested when asking questions about the phones (especially as you are not looking for one with a price plan) but come back another time and find another assistant who would love to help you. Love the Click and Collect service but wondering how accessible this will be in light of Curry's merger with Carphone Warehouse. Yes I will buy from them again.”
Helpful Report
Posted 9 years ago
Neil
Verified Buyer
“My PUK code transfer from vodafone to EE is an absolute disaster, and I can't help but take this out on phones4u also. 2 and a half weeks without functioning incoming calls or outgoing or incoming texts.”
Helpful Report
(P4U Web) - Posted 9 years ago
Hello Neil. Thanks for your comment. I'm sorry to hear that the transfer of your number has not been as smooth as it could be. When transferring your number from one network provider to another, this is a process that Phones 4u don't complete. It is done completing by the 2 networks themselves, if it us that you have moved to EE then I would advise speaking to them in regards to getting the number activated. I am sorry for the inconvenience and delay. Thanks, Sam.
Posted 9 years ago
James
Verified Buyer
“The phone i ordered is great and was delivered on time but it took 4 days to get it all up and running so i couldnt txt or use the internet and once i rang and asked to cancel my contract because i couldnt use the phone then magicly an hour later it was all working fine then a week later i get a bill with £50 added extra to my monthly bill with no explanation as to why.I would never of got it in the first place if i new i would have this much trouble and ive only had the phone for 2 weeks now.But yeah phones4u are great”
Helpful Report
(P4U Web) - Posted 9 years ago
David
Verified Buyer
“Excellent service excellent delivery system 10 out of 10”
Helpful Report
(P4U Web) - Posted 9 years ago
Phil
Verified Buyer
“I was given several pieces of information about how long it would take for my new phone to activate, so I followed what the on line help section said, which said phone if over 24 hours have elapsed, only to be told it would be up to 4 working days. Irritated by the conflciting information, and also I think it should be made clear up front there will be a significant delay, as I would have purchased elsewhere.”
Helpful Report
(P4U Web) - Posted 9 years ago
Hi Phil, Thanks for your post! I'm so sorry for the inconvenience and delay that has been caused with the connection of your new upgrade. I understand that you have since spoken with a member of our Customer Service Team and they confirmed the process and timescales, as it was an upgrade you should still have had access to your old Sim Card. Thank you for providing us with your feedback on this, I will make sure it is passed on for future consideration. Thanks, Sam.
Posted 9 years ago
Adrian
Verified Buyer
“easy transaction and fast delivery”
Helpful Report
(P4U Web) - Posted 9 years ago
Chris
Verified Buyer
“Saw phone on website but went to local store as my daughter's phone had broken and wanted it quickly, store told me phone had been dis-continued and website was out of date, orders it 1 hours later on phone and arrived 2 days later. Store just wanted to sell me another more expensive phone through them and not the website. Don't go into stores and ask as you don't get the truth. (Wrexham store based in Currys by the way)”
Helpful Report
(P4U Web) - Posted 9 years ago
Hello Chris, Thanks for your post! I'm so sorry to hear about the experience that you've had in one of our stores. I can assure you that this is not what we like to hear and we will certainly be picking this up with the store. Thank you for making us aware about this, this will be passed on in order ti improve future service. Thanks, Sam.
Posted 9 years ago
Phones 4u is rated 3.1 based on 644 reviews
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