PhoneConvert Reviews

Name: PhoneConvert
Rating: 4.17

4.2 Rating 912 Reviews

79 %

of reviewers recommend PhoneConvert

Company Reviews

Questions

Metrics

4.2

Based on 912 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

Visit Website

Phone:

0172677416

Email:

damon@phoneconvert.co.uk

Location:

Phones,Po Box 293
PL25 9FE

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PhoneConvert 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

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“All good thank you.”

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Posted 4 years ago

“Still waiting for payment having received an email on 18/12/19 saying 'Awaiting Payment'. Awful communication and now no longer replying to email. 1 day payment is a con!! No phone number to actually speak to someone on.”

Helpful Report

Posted 4 years ago

“BEWARE FRAUDSTERS - reported to Action Fraud December 30th 2019: At the end of October, I found the company, (Phone Convert) via a google search when I wanted to dispose of my old mobile phone after purchasing a new one. I filled in the form to get the device valued and accepted their offer of £90 for my iPhone 6s. I was then away for about 10 days and when I returned I had received a bag to send the phone off to them in. I also received an email from someone called Damon on 4th November asking if I had received the bag as they had not received my phone. I explained I had been away and then packed up the phone the same day to send to them. I heard nothing back so chased payment on the 15th November via email and got the response "Sorry for any delay we have been having server issues." I chased again on the 25th November and received a set of automated emails asking me to accept a lower price for my phone (£71) as there was an issue with it - I accepted this and received confirmation but no money was forthcoming. I chased on 25th November and received an email payment confirmation but no money. I emailed again on 9th December but heard nothing and no money has been forthcoming”

Helpful Report

Posted 4 years ago

“He has completely ignored in returning my phone XS Max or paying me . He had my phone since November, basically have stolen it and Christmas has passed and nothing . His comments and lies about having returned it is disgusting to think they can treat customers by taking there goods and not paying . I have now filed a report against you and your company to fraud”

Helpful Report

Posted 4 years ago

“They agreed to purchase two iPhones from me via their website. Texted me on receipt of phones 22nd October 2019, here we are end of December with no payment. Each time I request payment or return of phones they come back with a request for information. They are stalling and I obviously intent on conning me out of my phones. Keep clear of this company they are not to be trusted.”

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Posted 4 years ago

“All good and will use again in the future”

Helpful Report

Posted 4 years ago

“Please use another company, communication is terrible, i'm at the point where i'm waiting for them to pay but i don't think it will happen, they have until the end of the week them i'm reporting the phone as stolen and taking matters further with Action Fraud.”