“I've been given medication for sickness during pregnancy. Still havnt recieved my medication nearly a week later. I can now feel my ribs, throwing up acid and the sickness is getting worse. If you need your medication within days then Pharmacy2u is NOT for you. They say your order is processed within 2 working days. FALSE. At this rate I'll be going into hospital because I can't even leave my room I'm that weak.”
“Terrible ticket system - orders regularly get stuck in some kind of black hole on their system and can only be moved forward by chasing the support team.
Having detailed the exact issues and when it's triggered, the team have made no attempt to solve the problem in their software.
Please use any other service - they are terrible.”
“Their website is down and unlikely to open. Apparently, Pharmacy 2U have been selling lists of clients' names and addresses to other companies, that have then targeted vulnerable individuals within those lists. Shame. Pharmacy 2U could have been a good company offering a great service. Instead, it appears from the news reports that it's turned out to be just another dodgy business to be avoided.”
“Much like many of the other comments here, I signed up and my first order went smoothly. They cancelled my repeat prescription blaming "no stock" so I went back to my local pharmacy. I have tried to remove my Pharmacy2U account but there is no option to do this online. You can only send emails to them OUT OF HOURS otherwise they will not be looked at (!)
I had a live chat and the operator was extremely pushy, asking all manner of intrusive questions as to why I wanted to close my account. As soon as I mentioned data protection and GDPR regulations she said that they were unable to action account closures online due to "patient welfare" and that I had to telephone. I telephoned them immediately and they said they were experiencing high call volumes and that I would receive a callback the same day (they say this every time you call them!)
An absolute shambles of a company. I wouldn't trust them to open a can of beans that was already open and I will be contacting the ICO to raise a complaint against them. DO NOT USE THIS COMPANY.”
“I have been reading the reviews and agree with all the comments. I have now re-arranged my requeats to go to my local pharmacy. I should never have signed up in the first place. My GP stepped up to the mark and as I was left with no means of getting my repeat prescription from them.”
“Stay away from this fraudulent shop. You will regret ordering from there because it’s a scam and they will steal your funds. The only legitimate source is edwardmunch.com I always receive my ordersIn less than 2 days.”
“My GP authorised my medicines for six months and I ran out of medicine before I tried to contact them, they only talk to medical people and I being non medical could not get through, problem in communication, there were other issues and I ended up leaving them for a local pharmacy.”
“They recieved my prescription from the doctor on the 29th Dec 2022, on 13th Jan 2023 I'm still waiting for it even to be sent out. Impossible to get a reply to my emails and they are not taking phone calls. Will not use them again.”
“Pharmacy2U have failed miserably- cancelled vital medication from my order after it had been approved by my GP as they were ‘unable to supply’ with no offer of supplying when available etc
Do not process prescriptions in a timely manner, my GP signed off the request the same day and 3 days later they have still not actioned it. I find myself chasing the prescriptions, calling the GP, to see where they are up to!
It is impossible to make contact with them, I’ve tried using the phone and also via email and can never get through. I will not be using them again as they are unreliable and uncontactable.”
“In the beginning, P2U were requesting my repeat prescriptions too early and my GP refused the requests. There was a half-decent service after this was corrected, but then the time scale between ordering and receiving my medication widened and sometimes I was without medication for up to three days. The final straw has been total neglect by P2U to order and deliver my most recent prescription. When trying to use their online live chat I had to wait 40 minutes as I was 30th in the queue, so obviously a lot more problems occurred than just mine. The online assistant was insolent and just defensive instead of trying to solve the problem. I have now reverted to ordering my prescriptions through my local Gp surgery and using a conventional pharmacy.”
“Until now I’ve been pleased with the service but why oh why send my meds by Royal Mail during the strikes? Now I’m out of tablets and I find there’s no way to contact this faceless company. The online chat closes instantly saying there are no staff available. The telephone line after many options says they are too busy dealing with other customers and closes the call. The customer service is rubbish and really frustrating.”
“Great idea, dreadfully executed!
First time setup and order was simple and arrived quickly. As I was about to run out of medication I received a text message advising me I should need to order soon and to simply reply to the text with 'Yes' to order the item. Which I did.
1 week later and I have run out of my medication and looking at my account no order has been placed. I've tried to contact by phone and it keeps telling me all the agents are busy and to try again another time. I get exactly the same using the online chat. Not impressed one bit as I will now have to buy over the counter medication while I wait for my Dr surgery to issue the prescription to the pharmacy down the road. I'll be closing my account and going back to the old fashioned way of getting my medication now.
Nice try Pharmacy2U but you failed at the first hurdle”
“As per others here. Prescription placed, there site states order in minutes, get approved 1 to 2 days then its all set up. Rubbish. My account with them shows 3 pending prescription for the same item for a month weeks apart. Not received anything. Trying to cancel or close the account you have to ring up 9 to 5 and never get thru. Truly shocking for a company supposedly making your life easier.
I was warned to avoid them but gave them a chance yet the same as what happened to a friend has happened to me.
Now going to raise a formal complaint. Christ is it really that hard to do what they supposedly say they can do?”
“Pharmacu2u posted one of my items as unobtaimable and referred me to my GP.
They then forwarded the order to a supplier of apparatus,
cancelling the other items.
The item forwarded is an eye drop obtainable from Amazon without prescription!
The company is not answering any of the phone numbers.”
“I was prescribed a course of antibiotics by my GP which I needed ASAP. Unfortunately, even though my GP requested that the prescription be sent to my local pharmacy, the request defaulted to Pharmacy2U whom I have previously used for repeat prescriptions. The prescription went to Pharmacy2U on Wednesday lunchtime. 5 days later, it has still not been delivered. Reply from their customer service is that I should wait 4 more days to see if it turns up and then get back in touch with them if it hasn't. Appalling suggestion to someone whose condition has deteriorated in the last couple of days due to the medication being so delayed. Needless to say, I won't be using these clowns again.”
“They won’t process my free prescription unless I give them my bank details. When I ask why they need them they said it was because I might order something from them that I need to pay for in the future. All customer services officers were rude.”
“THE WORST COMPANY EVER. DONT READ REVIEWS ON TRUSTPILOT . MOST FAKE. I CHECK OTHER WEBSITE AND THE RATING IS 1.3
YOU HAVE TO WAIT FOR WEEKS. BUT THE MAIN PROBLEM. THEY KEEP SAYING POSTED THEN CHANGE FOR "NOT POSTED" CANT CONTACT THEM DIRECT AS LONG WAITING ON THE PHONE.
AND THIS TIME ITS REALLY GOT REDICULOS.
ORDERED MORE THEN WEEK AGO. SAYING ORDER BEEN POSTED LONG TIME AGO. THEN TODAY GOT A MESSAGE " CAN NOT POST IT AS YOUR DETAILS NEED TO BE UPDATED".(NO REASONS FOR THIS)
5 DAYS WITHOUT VERY IMPORTAND PILLS. WICH IS LIFETHEATING.”
“Truely awful!
I was not sent my meds. I called pharmacy2you who promised to arrange collection with the hour. They did not. I tried to cancel my account. Someone called me to apologise and ask why. I then found that my account had not been cancelled as promised meaning that I cannot get my meds!! No one answers their helpline, so I am stuck!
Do not use this service if you value your health!”
