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Petwell.co.uk Reviews

4.8 Rating 7,285 Reviews

96 %

of reviewers recommend Petwell.co.uk

Company Reviews

Product Reviews

4.8

Based on 7,285 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 20 20 630

Location:

M2Y GroupCaslon CourtPitronniere RoadSt Peter Port
GUERNSEY
GY1 2RW

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Petwell.co.uk 5 star review on 23rd March 2024

Petwell.co.uk 5 star review on 23rd March 2024

Petwell.co.uk 5 star review on 23rd March 2024

Petwell.co.uk 5 star review on 23rd March 2024

Petwell.co.uk 5 star review on 25th January 2022

Petwell.co.uk 5 star review on 15th January 2022

Petwell.co.uk 5 star review on 28th June 2021

Simone Mcdermott

95

Anonymous

Anonymous // 01/01/2019

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Petwell.co.uk 5 star review on 23rd March 2024

Petwell.co.uk 5 star review on 23rd March 2024

Petwell.co.uk 5 star review on 23rd March 2024

Petwell.co.uk 5 star review on 23rd March 2024

Posted 3 weeks ago

“They are advertising free delivery when you spend over 35 yet they charged me £8. A manager was supposed to call. It wasn't a manager. I missed the call. She emailed and then never bothered responding. Will never shop with these liars again. They are falsely advertising and then cannot be bothered to resolve a customers issue. Shocking company”

Posted 4 months ago

“Placed an order dye between 28th August and 1st September but had not received dispatch noticed by 1st so contacted. Took days to be told of "Stock issues" and that I would either get a dispatch or refund - this was Monday! Heard nothing until I chased again today to be told I'd be refunded. If you can't fulfill orders then either place item out of stock or don't take money until you've dispatched. Not at all happy and would advise to avoid. Cheap prices but unfortunately they can't provide the service.”

Posted 7 months ago

“If i could give minus I would. Ordered some dog food on repeat (ever 4 weeks) notified it was dispatched and eagerly awaited order. Nothing came so chased with courier who said they had no record. This happened over the course of 20/04 till now. Sent lots of emails chasing this. Got responded to with vague apologies and no clear indication of when I could expect my order. I'm convinced they oversold the product and just left us short. Terrible company. Terrible customer service. Avoid!”

Posted 10 months ago

“Avoid this company like the plague. I placed a significant order for dog food on May 7th. I still have not received anything. On emailing them I received feeble excuse about their warehouse but no firm delivery date. I can’t feed my dogs on excuses. I have asked for a full refund. They were quick enough to take my order. They were quick enough to take my money. They have not made any attempt to make a refund. Dishonest and disreputable.”

Posted 10 months ago

“I placed my order which was not received After 2 weeks I contacted pet well and was told they were moving warehouses After a further 2 weeks still no order received Contacted them again asking for a refund No apologies and then took a further 2 weeks and more emails to finally get my refund Will note not to use this company again.”

Posted 10 months ago

“Placed my order on the 22nd of April. Today is the 5th of May and I am still waiting. They have provided me with no tracking number because the item has not even been dispatched yet. Apparently they are having some issues in the warehouse. The items are actually in stock also they say it takes them ages to get back to you. I managed to get their telephone number when I went onto Google but that just rings out They are the worst company ever do not I repeat do not waste your money”

Posted 11 months ago

“Order placed on 22 April. Money has gone from my account. No delivery. 2 emails unanswered. Reporting to bank. Dreadful experience.”

Posted 11 months ago

“same issue, took the money and disappeared”

Posted 11 months ago

“I wish I could give zero stars, as they are not even worth 1. I placed my order 2 weeks ago and its still not been dispatched. I emailed them and did get a reply that they had changed warehouse sites and have staff shortages, but I do not even believe that is true after reading all the awful reviews about them. I emailed them again 3 days ago, and despite their website stating they respond in 1 day, I have still not had a reply. I have emailed them again today to demand a refund now. Their customer services tel no on the intranet is dead so you cannot call them. They are an appauling company - stay well clear!!!!”

Posted 11 months ago

“Product not despatched, weeks after payment was sent. No response to several emails. Atrocious customer service. A very poor excuse of a company. Steer well clear!”

Posted 11 months ago

“I ordIered dog food 10 days ago. they took £110 out of my account and it has not arrived. Emails have gone unanswered. Im a pensioner and this is a lot of money for me. I dont understand the positive reviews given, which i checked before buying. i dont know what to do now.”

Posted 11 months ago

“Ordered a pet bowl ,was never dispatched but have taken money for it ,no reply to e mails or phone calls ,how is this company allowed to trade ,they are thieves ,100s of complaints on various sites including trust pilot”

Posted 11 months ago

“Order placed on 11th April. Money has gone from my account. No delivery. 2 emails unanswered. Don't know what to do now. Dreadful experience.”

Posted 11 months ago

“Order placed on 6th April....still not even left the warehouse, calls go unanswered, emails take days to be answered! When it is apparently they're moving premises. I understand that but keep people in the loop of what's going on? Emails are easy enough to send, a little respect and response to people go a long way.....”

Posted 11 months ago

“I've been chasing a refund for almost a month. They've admitted to the item getting lost in transit and that I was due a refund. This was over a month ago, and in that time they've ignored about 15 emails. Do not give them a single penny”

Posted 1 year ago

“Excellant prices, delivery and service. If you need to talk to Petwell all their staff are polite friendly and helpful.”

Posted 2 years ago

“service pretty good.sometimes it is hard to order on my phone.think it plays tricks with me . overall very good with no complaints.”

Posted 2 years ago

“Very happy, reasonable prices and arrived in good time.”

Posted 2 years ago

“Ordered at the weekend, after 7 days the items had not arrived so contacted customer support, a re-order was entered. This time I received a tracking number, unfortunately, the order got lost for 3 days but did eventually arrive, 12 days after the original order was placed. Customer service was polite and prompt, shame about delivery issues. Items were in good condition and at a reasonable price.”

Posted 2 years ago

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Petwell.co.uk is rated 4.8 based on 7,285 reviews