4.82 Rating 6,551 Reviews
97 %
of reviewers recommend
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.89 out of 5
Read Reviews

About - The UK's fastest growing online pet store. Specialising in flea & worming treatments, pet food and accessories. Save up to 50% off RRP on 100's of brands: Frontline, Drontal, Feliway, Royal Canin, Seraquin & Hill's.

Still have nor received my order which I placed on 25/03/2020
Posted 10 months ago
Quick affordable service
Posted 9 months ago
Very very poor. I ordered hills prescription urinary care c/d stress food and got the Multicare food. I mailed them they sent me it again got it wrong again. Rang them they sent it again (3 times the wrong food) even though I’d specified exactly what one I wanted. My cat was running low on food and has to have this special diet and I don’t have the money to keep buying when they screw it up. I ended up getting a refund and going else where. Now I have all this food my cats some need so I’m donating it to a PDSA at least something good came out of it.
Posted 10 months ago
Cheapest price for the product I order and next day delivery for free
Posted 3 years ago
Very good prices and quick delivery
Posted 3 weeks ago
Clear website, good product range and swift delivery
Posted 10 months ago
Great service,quick postage
Posted 10 months ago
Product and service good considering conditions we are living under at this time so will see next order in the future keep safe David
Posted 10 months ago
Easy to order, my products came at the stated time, I am very happy with my service and I will definitely be using Petwell on the future
Posted 10 months ago
No order delivered, ignored over email. Liars. Avoid and go elsewhere.

Ordered 13 days ago and paid for next day delivery, still not here. You mentioned on your website orders might be dispatched 1-5 days later. It's way past this and still, no communication from you just ignored emails. The one response I got back said it will go out Monday, this didn't happen. I've now been told one item wasn't in stock and the order will be with me on's still not arrived.

Very disappointing, I won't be ordering from here again and will also tell others to avoid.
Posted 10 months ago
I have been trying to send my two products that I have bought back and have pressed to get an email for my number in order to send it back a couple of weeks ago now and it has not come through. Not happy
Posted 10 months ago
Still waiting for my order. I've messaged the company and no reply after 36 hours
Posted 11 months ago
Very poor description of the delivery terms. I was conned I believed them at face value! Goods arrived as described but when one pays for next day delivery and it arrives on the 3rd day it isn't acceptable. The company mark the item as dispatched when it clearly isn't. Royal mail is quicker. Customer service have an automated answer to every querry do they are useless too. They ignore emails. Simply put terrible never again would I buy from them!! I would say don't buy from here go elsewhere.
Posted 11 months ago
Purchased a calming collar for our puppy Meg who had become anxious following fireworks this year and it appears to be working a treat, thank you 5 star review on 14th January 2020
Posted 1 year ago
Excellent service and cheapest prices for Advantage Flea treatment product. I highly recommend
Posted 1 year ago
Competitive prices and fast delivery
Posted 1 year ago
Good prices, great offers and always arrives very quickly
Posted 1 year ago
Advantage flea treatment (Bought for cats and dogs)

Works very well and much better than Frontline flea treatment.

Best price and very fast delivery.

Would recommend.
Posted 1 year ago
Quick delivery good price
Posted 2 years ago
I found ordering easy. Delivery was fast and efficient and the goods in perfect condition so I’d highly recommend Petwell.
Posted 2 years ago is rated 4.82 based on 6,551 reviews