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PetsPyjamas Reviews

4.7 Rating 1,339 Reviews

93 %

of reviewers recommend PetsPyjamas

Company Reviews

Product Reviews

4.7

Based on 1,339 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 14th April 2024

PetsPyjamas 5 star review on 14th April 2024

PetsPyjamas 5 star review on 14th April 2024

PetsPyjamas 5 star review on 14th April 2024

PetsPyjamas 5 star review on 14th April 2024

PetsPyjamas 5 star review on 14th April 2024

PetsPyjamas 5 star review on 14th April 2024

2985

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website & booking process. Love the fact you give your pet's name before your own!!”

Posted 5 months ago

“Tried to book on Thursday 26/10/23 and the payment left my bank but did not clear at Petpyjamas, chased it Friday and Monday myself. No one was actively helping with this, just kept passing it to the next advisor. I altered the booking as my circumstances changed, but with calls going back a forth, due to not being able to speak to the same person, finally got it sorted on 31/10/23. Felt too long to make a simple hotel booking. All advisors were polite and professional, so I hope this is a one-off, so will try again, but will also bear this experience in mind.”

Posted 5 months ago

“Great, Ashley was really helpful, I made a mistake with the discount code, she contacted the team and they added it to my booking manually. Now hope the hotel is great too, as taking my daughter, boyfriend and dog as a Xmas treat..”

Posted 5 months ago

“I would highly recommend PetsPjamas for my fellow dog lovers! They are an efficient and very friendly company that do all they can to cater for your needs.”

Posted 5 months ago

“Pets Pyjamas has a wonderful selection of dog friendly accommodation last that all look like lovely stays. Alison, our concierge, worked with our preferred hotel to find the best room at unbeatable rates (I checked myself and could not find the same rate)and ensured our doggies would be welcome. She was super nice and made sure everything was sorted out for us. I will be reaching out to pets pyjamas for our next travel to find wonderful places that will make our doggies welcome.”

Posted 5 months ago

“your staff need training on your policies and procedures”

Posted 5 months ago

“I have just booked for a Christmas break. Kerry the agent could not have been more helpful, I called to enquire about vacancies late in the afternoon, and received cost details and confirmation on availability the very same evening. We have used pets pyjamas many times before and received the same friendly, quick and efficient service as usual. More than happy to recommend.”

Posted 5 months ago

“Website good - but when I came to use the £25 off for my first booking - disappointed to learn it was only valid if £250 was spent - no mention on this on the email offering it”

Posted 5 months ago

“The assistance from Lynda Kitt was absolutely superb. Lynda’s representation of this Company was very professional. I’ve been trying to get to the Scilly Isles for a few years and PetsPyjamas have made that possible. The help and guidance I received was outstanding. Thank You.”

Posted 5 months ago

“Excellent service and help from Jodie.”

Posted 5 months ago

“So far I’ve had a good experience with the booking process. Loved the way you asked for my dogs name before mine 😂”

Posted 5 months ago

“Very simple process great to find a website where it’s totally geared to holidaying with your furry friends xx”

Posted 5 months ago

“I have used Petapyjamas twice this year, and they have been very efficient and very helpful, and have found me two excellent dog friendly hotels, I will definitely use them in the future.”

Posted 6 months ago

“Friendly efficient service”

Posted 6 months ago

“Website clear and easy to find information. One improvement might be to make the cancellation process more accessible- I found it in frequently asked questions.”

Posted 6 months ago

“Excellent first time experience. Quick and simple checkout!”

Posted 6 months ago

“Quick and easy. If the hotel meets the standard of the booking we will be well p!eased.”

Posted 6 months ago

“Sent wrong quote and only realised until after I had sent the money and tried to book the meal. Even after I had spoken on the phone to confirm details - still waiting a refund”

Posted 6 months ago

“Alison was amazing. She helped suggest locations & hotels, taking into account what I was looking for in a weekend away. Communication was excellent & come back with detailed quotes, followed up & negotiated with the hotel to get me the best deal possible. Very happy customer! Thank you”

Posted 6 months ago

“Really easy to join I feel confident that my fur baby will have as much fun as us thank you”

Posted 6 months ago

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PetsPyjamas is rated 4.7 based on 1,339 reviews