PetsPyjamas Reviews

4.7 Rating 1,345 Reviews
93 %
of reviewers recommend PetsPyjamas
4.7
Based on 1,345 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read PetsPyjamas Reviews

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

Write Your review

Tell us how PetsPyjamas made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
What's your name?
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
PetsPyjamas 5 star review on 19th April 2024
Louise Astles
PetsPyjamas 5 star review on 17th April 2024
Tracy Bennett
PetsPyjamas 5 star review on 17th April 2024
Melanie Conway
PetsPyjamas 5 star review on 17th April 2024
Melanie Conway
PetsPyjamas 5 star review on 17th April 2024
Melanie Conway
PetsPyjamas 5 star review on 17th April 2024
Melanie Conway
PetsPyjamas 5 star review on 17th April 2024
Melanie Conway
3003
Anonymous
Anonymous  // 01/01/2019
Good experience
Helpful Report
Posted 1 month ago
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 1 month ago
Great reviews, photographs and easy to book. Can’t wait to visit.
Helpful Report
Posted 1 month ago
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 1 month ago
Dirty, shabby and dated room. PetsPyjamas couldn't care less. Customer service keep passing the buck to the hotel even though they have had sight of the photos. In my opinion PetsPyjamas totally ruined our holiday and are not taking any responsibility. Once they've got your money you're history.
Helpful Report
Posted 1 month ago
Hi Peter, We are so sorry to hear that you did not have a positive experience using our services. I do believe our customer service team are currently in contact with you and are assisting you to resolve this. The PetsPyjamas Team
Posted 1 month ago
Great site! My dog is reactive around strangers so would be great to have more info about enclosed gardens etc. also had difficulty making payment v slow to load pages and accept card deets. Eventually swapped to PayPal
Helpful Report
Posted 1 month ago
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 1 month ago
very professional
Helpful Report
Posted 2 months ago
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 2 months ago
The whole process was first class! Great choice, plenty of information and very competitive pricing. All of this backed up by outstanding customer service from Joanne who was incredibly responsive and helpful.
Helpful Report
Posted 2 months ago
Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team
Posted 2 months ago
Grat service, very helpful nothing to mutch I have got a great relaxing break I need after all my hospital cancer checks and my ill health and my two dogs are going to love it and as it is are 3rd anniversary and a short 2nd honeymoon I'm going to love it
Helpful Report
Posted 2 months ago
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 2 months ago
It's been 15 years since we had our last holiday. Finding Pets pyjamas made choosing a cottage very difficult.....so many high quality properties to choose from with a large choice in our choice of destination in Northumberland. Once our decision was made, filling out the online request form was straightforward and so far, customer service has been second to none.
Helpful Report
Posted 2 months ago
Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team
Posted 2 months ago
Excellent website. Easy to use. Great selection of hotels.
Helpful Report
Posted 2 months ago
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 2 months ago
I was pleasently surprised to be telephoned about my enquiry on a Sunday morning, having only completed the form in the very early hours of Sunday morning (being unable to sleep having decided what was needed was a holiday).
Helpful Report
Posted 2 months ago
Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team
Posted 2 months ago
The site has a wonderful selection of places to stay with your dog. Service is very quick - from requesting to check availability for certain dates to getting confirmation of the reservation took less than an hour.
Helpful Report
Posted 2 months ago
Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team
Posted 2 months ago
Really Helpful!
Helpful Report
Posted 2 months ago
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 2 months ago
found that the website was really hard going ,slow and frustrating. also the "chat" was not working.
Helpful Report
Posted 2 months ago
Thank you for your feedback 🐾 We will pass on your comments as we always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 2 months ago
Very easy to deal with and extremely pleasant staff on phone when I had a query.
Helpful Report
Posted 2 months ago
Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team
Posted 2 months ago
Love dealing with petspyjamas they are very friendly and quick to respond to any requests or queries and the hotels are great places to stay for both us and poppy our mini schnauzer. We will continue to use them in the future.
Helpful Report
Posted 2 months ago
Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team
Posted 2 months ago
I love Pet’s Pyjamas, this is only my second stay. The only suggestion I have is a map of the UK showing all the Pet’s Pyjamas locations to make planning a trip easier.
Helpful Report
Posted 2 months ago
Thank you for your positive feedback 🐾 We will pass this on as we always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 2 months ago
Just returned home from an absolute perfect stay at The White Hart Royal booked through PetsPjamas. A super place to stay, excellent food, super friendly staff and great booking though PetsPjamas. We recommended your site to lots of people this weekend.
Helpful Report
Posted 2 months ago
Thank you so much for your review, and we are so pleased you had a good time at The White Hart Royal 🐾 We hope we will welcome you on another Pet-away soon. The PetsPyjamas Team
Posted 2 months ago
My only experience so far is booking. There are a number of issues with your form 1 there is no other space on breed of dogs 2 any issue with filling 8n the form means you have to start all over again rather than just correct the issue 3 despite receiving an email offering ENDOFMONTH discount no where does it say it doesn't apply to a given list of hotels and pubs.
Helpful Report
Posted 2 months ago
Hi Helen, We are so sorry to hear that you experienced some issues while using our service. This has been flagged to our tech team, so they can look into the matter. The PetsPyjamas Team
Posted 2 months ago
What a great experience, I was looking for a family holiday with our new puppy Ted. The advise and guidance given was brilliant, it gave me the confidence that booking with PetsPyjamas was the right thing to do. Very professional in there approach ,communication was first class,thankyou
Helpful Report
Posted 2 months ago
Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team
Posted 2 months ago
Helpful staff who made our booking possible and finding the best deal for us
Helpful Report
Posted 2 months ago
Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team
Posted 2 months ago
PetsPyjamas is rated 4.7 based on 1,345 reviews