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PetsPyjamas Reviews

4.7 Rating 1,337 Reviews

93 %

of reviewers recommend PetsPyjamas

Company Reviews

Product Reviews

4.7

Based on 1,337 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About PetsPyjamas:

PetsPyjamas is the no.1 destination for dog-friendly travel. Browse and book from over 18,000 dog-friendly hotels, cottages, BnB's and manor houses, many with exclusive packages unique to PetsPyjamas. From doggie breakfasts and afternoon teas to champagne on arrival, there's something for all breeds and all budgets.

Visit Website

Phone:

02036423168

Email:

support@petspyjamas.com

Location:

81, Leonard Street, London,
81, Leonard Street, London
London Borough of Hackney
EC2A 4QS

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PetsPyjamas 5 star review on 14th April 2024

PetsPyjamas 5 star review on 14th April 2024

PetsPyjamas 5 star review on 14th April 2024

PetsPyjamas 5 star review on 14th April 2024

PetsPyjamas 5 star review on 14th April 2024

PetsPyjamas 5 star review on 14th April 2024

PetsPyjamas 5 star review on 14th April 2024

2985

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just booked our stay at a hotel through Pets pyjamas. Booking was simple and help was on hand if needed through various methods. Can’t wait for our stay now in June.”

Posted 3 weeks ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 weeks ago

“Quite easy to navigate the website. Would like an additional filter - does the hotel have EV charging facilities”

Posted 3 weeks ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 weeks ago

“A great site for dog-friendly holidays where pooches are pampered as much as humans. The staff are helpful and responses and the company offer good deals.”

Posted 3 weeks ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 weeks ago

“Really helpful girls in the office, no detail was too trivial. Friendly and efficient”

Posted 3 weeks ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 weeks ago

“Zahraa was extremely friendly, helpful and efficient. She made booking through you a great experience. Thank you Zahraa”

Posted 3 weeks ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 weeks ago

“What an amazing job you've done for me....and my dog. I've been telling all of my friends who have dogs about you. Very efficient very friendly and very informative. Would 100% recommend 👏👏👏👏🐶👍”

Posted 3 weeks ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 weeks ago

“Really easy site to use. Immediate response of booking. Great service.”

Posted 3 weeks ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 2 weeks ago

“Brilliant service as always from PP Many thanks to Paul who managed to sort out my booking after problems with my email.”

Posted 3 weeks ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 2 weeks ago

“Excellent booking experience, nice and easy, hassle free”

Posted 3 weeks ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 3 weeks ago

“Linda was very friendly and helpful. She arranged our four day break very professionally and deserves 5 stars.”

Posted 3 weeks ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 3 weeks ago

“Having never used 'Pets Pyjamas' I was a bit warry. Having looked on line and found some places that could be suitable, I received a phonecall from Zahraa who was extremely helpful. She offered to send me some recommendations following my preferences that I required. This she did and phoned me back. There was one I was interested in which she said is very good. With her helping i booked it and am now looking forward to our midweek break in June. I would like to thank her and look forward to the accommodation living up to expectations.”

Posted 4 weeks ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 3 weeks ago

“Lynda was very good , she listened to our needs and worked to provide exactly our needs.”

Posted 4 weeks ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 3 weeks ago

“Excellent experience at our first booking for a hotel near Bridgewater - not just pet friendly but pet welcoming - we have come back for a hotel for the Easter weekend in Scotland and a cottage in the Lake District for our Summer break in early July”

Posted 4 weeks ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 3 weeks ago

“Requested Ashley to do my booking for me ( not too clued up on the internet to do it myself) couldn’t have had a more helpful , pleasant girl if I tried . Thank you, will certainly recommend PetsPyjamas - first class service !”

Posted 4 weeks ago

Thank you so much for taking the time to leave us such lovely feedback 🐾 We hope you have a fantastic time on your Pet-away! The PetsPyjamas Team

Posted 3 weeks ago

“Excellent service”

Posted 4 weeks ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 3 weeks ago

“The booking process doesn’t work. I got caught in a perpetual loop of filling in your form & then getting an email from you to do exactly the same again. I went round the same loop 3 times. Eventually I emailed you to get resolved which you did . My other comments would be that (1)the price of the room was larger than you first indicated (2) The booking says double room. Is this a small double or kingsize? This is not clear. (3) The clause about paying the remainder of the invoice nearly a month before we stay there is hidden at the bottom of the booking form. I thought I would pay when I got there and today got a demand for the balance. This is an underhand practice & leaves a bad taste in the mouth.”

Posted 1 month ago

Thank you for your feedback 🐾 We will look into the points you have raised as we always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 4 weeks ago

“Staff are really helpful especially Linda who contacted the cottage owner on our behalf with a query - she responded next day, on her day off too ... excellent service :)”

Posted 1 month ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 month ago

“Very helpful staff and very patient helped me book a special night away for my daughters birthday with my lovely dog much appreciated.”

Posted 1 month ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 month ago

“I was gifted a PetsPyjamas gift card- I found the website very hard to navigate when looking for a certain price range as when you select the dates you’d like to travel it states ‘based on a 7 night stay’ price, then when you click into the accommodations for 2/3 nights (which I was looking for) the price was completely different. I think having the price show on the searches for your selected dates would be much better and less stressful to navigate.”

Posted 1 month ago

Thank you for your review 🐾 We will take onboard your feedback. The PetsPyjamas Team

Posted 1 month ago

“Lynda was incredibly helpful with our booking. I had a number of questions about the hotel and she sorted them out within minutes. She was a pleasure to deal with.”

Posted 1 month ago

Thank you for your positive feedback 🐾 We always strive to make finding your next pet-away a walk in the park! The PetsPyjamas Team

Posted 1 month ago

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PetsPyjamas is rated 4.7 based on 1,337 reviews