Petair UK Reviews

4.7 Rating 259 Reviews
93 %
of reviewers recommend Petair UK
4.7
Based on 259 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
100%
Customer Service
Communication Channels
Email, Telephone
Read Petair UK Reviews

About Petair UK:

Petair UK - International pet travel service

Visit Website

Phone:

01725551124

Email:

enquiries@petairuk.com

Location:

c/o Tarbay Centre,
c/o Tarbay Centre
Windsor and Maidenhead
Sl44qg

Write Your review

Tell us how Petair UK made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Petair UK 5 star review on 14th September 2022
Andy
Petair UK 5 star review on 14th September 2022
Andy
Petair UK 5 star review on 14th September 2022
Andy
Petair UK 5 star review on 15th September 2020
Maija
Petair UK 5 star review on 14th September 2020
Maija
Petair UK 5 star review on 14th September 2020
Maija
Petair UK 5 star review on 21st August 2020
Jodie Allen
27
Anonymous
Anonymous  // 01/01/2019
PetAir UK helped us move three Siamese cats from our old home of Loughborough in England to our new home of Medellín in Colombia. It really was a door to door service. It's expensive, but you get what you pay for. We wouldn't trust anyone else.
Petair UK 5 star review on 15th June 2017
Helpful Report
Posted 6 years ago
Easily contactable with specific named points of contacts. My dogs journey seemed well planned and he got her smoothly. They also organised travel to our doorstep in USA.
Petair UK 5 star review on 15th June 2017
Helpful Report
Posted 6 years ago
Petair efficiently carried our dog from the Uk to Australia. Our Steffie arrived safely and happy. We would happily use them again.
Helpful Report
Posted 6 years ago
Petair Kept us informed all the way. Our pet was flying UK to Australia. Though changes were made to initial flight plans due to UAE changes in viscious dog types, Petair managed to reorganise another flight through a different route. This was a slightly longer flight but our dog arrived safely. Thank you Petair. Ps: be aware the cage your pet travels in is yours. We only just managed to fit it in our car when we picked our pet up.
Petair UK 5 star review on 15th June 2017
Helpful Report
Posted 6 years ago
They kept me up to date the whole time and resolved any issues very efficiently. I booked the Gold Class and it was worth every penny. I couldn't speak more highly of the service I received.
Helpful Report
Posted 6 years ago
Absolutely amazing service. Kept me updated every step of the way and were happy to answer all my queries no matter how small. I have already recommended to friends. Very smooth move for my cats to New Zealand. Thank you
Petair UK 5 star review on 15th June 2017
Helpful Report
Posted 6 years ago
Great attention to details and total care of our pets from collection to delivery
Helpful Report
Posted 6 years ago
From start to finish petair arranged every detail of my pets move to California. It's enough stress moving yourself, but arranging the travel of 5 pets isn't easy, ofcourse unless your petair. They took control of everything for me, removing all stress. They are always at the end of the line and they go above and beyond to reassure you and make sure things run smoothly and like clockwork for your four legged friends. I will be forever indebted to them as my 5 furries all arrived calm and happy and all ready to start their new life in the sun. If you are still trying to decide which company to use, think no more as you will not have any regrets using this top rate company!!
Helpful Report
Posted 6 years ago
I can't thank Darren, jo & Jennifer enough for their constant updates, reassurances and genuine care for my 5 pets. Throw into the mix a torn crutiate & urgent mouth surgery, no trouble for petair. They dealt with everything so calmly but what stood out for me was their genuine concern for the pets welfare at all times. I could not have got through the stress of being parted from them if it hadn't of been for darren who was there for us all every step of the way!!!! The pets are living their new life in sunny California 🐾🐾
Helpful Report
Posted 6 years ago
Petair were fantastic-so supportive and helpful right from February until the day my kittens landed in May when the were old enough. Any questions or queries were answered straightaway. Couldn't have done it without the help of Sarah and the rest if the team.
Petair UK 5 star review on 4th June 2017
Helpful Report
Posted 6 years ago
I was stressed to transport my two dogs to Cyprus but Pet Air did it very smooth and so well organised , that I would definitely recommend to everyone ! Excellent job Pet Air Thank you so much !
Helpful Report
Posted 6 years ago
I was really worried about putting my dog through the experience of being transported to Cyprus. Petair were excellent from the day she was picked up to being Informed that she was ready to board the aircraft, Poppy arrived healthy and happy to see us.No adverse effects !! Many thanks😊
Helpful Report
Posted 6 years ago
The team were very helpful providing peace of mind to these nervous pet parents. Communication was good and the process was clear and hassle free given the big move. Our dog Archie reached his destination safely. Thank you Petair.
Helpful Report
Posted 6 years ago
What can we say other than: THANK YOU! THANK YOU! THANK YOU! - Madam Lois is here safely in South Africa from UK... They looked after her for 2 weeks in their "cat-hotel" and she arrived here in SA with no hassles... Thank you so much to the team - To Gemma and to Victoria thank you for always going that extra mile to keep our minds at ease during her time at the cattery... thank you so very very very much! Madam Lois has already settled in and is feeling right at home in her new queendom!
Helpful Report
Posted 6 years ago
Petair UK helped make a very stressful situation much less stressful by being very responsive to all of my questions and being very available on the day of travel to alleviate my fears.
Petair UK 5 star review on 3rd May 2017
Helpful Report
Posted 6 years ago
I was very impressed by how thorough Petair UK was and how responsive they were with all queries. They knew that my dog is like a family member and handled his transport respectfully and professionally.
Helpful Report
Posted 7 years ago
Rachel was very helpful and quick to answer all our questions. The process was explained well and they helped us meet each necessary step. They made a stressful time less stressful and our two much loved cats are now settling into their new home in Australia
Petair UK 5 star review on 4th April 2017 Petair UK 5 star review on 4th April 2017
Helpful Report
Posted 7 years ago
We selected the Gold package to transport our cat from the UK to South Africa. Luckily I asked all the questions in advance and discovered that even this package did not include the customs clearance upon arrival. However after we requested that we would like this service as well, our Petair agent arranged this for us with their local agent in RSA at an additional cost. The service which we received from Petair was excellent. From day one they immediately sent a quote after I requested it (other companies took forever and were actually very rude and irritated when I had questions). Emma from Petair assisted us on day one with quotes and she kindly answered all my many, many questions. After we paid the deposit Hayley was assigned as our agent and she kept us in the loop with progress - which we loved. We only had to complete one quick online questionnaire and she took care of everything else. On the day of his flight, a very kind young gentleman came to collect our kitty and he made us feel very at ease and send me updates after he delivered our cat to their facility. Unfortunately the airline cancelled our cat's flight due to engine problems, but Petair immediately contacted us to inform us of the situation and to let us know that our cat is safe back in their care. The next morning they confirmed his new flight details. This was all out of their hands as it was an airline issue, but I appreciate the professional way in which they handled the situation - one of their vets phoned me at 11pm that night to give me the news personally and to tell me how they are handling the situation. This immediately gave us peace of mind. Our cat arrived safe and very happy in RSA. Thank Petair. I was really impressed by your performance and excellent service. I highly recommend this company.
Helpful Report
Posted 7 years ago
Knowledgable, capable, accurate, caring in handling our dog Fritz in his travels to New Zealand, really chuffed how straight forward Petair made the whole process, would recommend to others. Thanks so much .
Petair UK 5 star review on 30th March 2017
Helpful Report
Posted 7 years ago
We chose Petair to transport our cat from the UK to Australia. We were undecided about putting our cat through the stresses of relocating, but thanks to the thorough and professional service provided by our Petair agent, the moving process was smooth and hassle-free. We would highly recommend the services of Petair, and would definitely use the service again.
Helpful Report
Posted 7 years ago
Petair UK is rated 4.7 based on 259 reviews