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PetnPony Reviews

4.8 Rating 1,398 Reviews

95 %

of reviewers recommend PetnPony

Company Reviews

Product Reviews

4.8

Based on 1,398 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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PetnPony 5 star review on 6th March 2024

PetnPony 5 star review on 14th February 2024

Peter PETER NEIL NUGENT

PetnPony 5 star review on 30th July 2023

PetnPony 5 star review on 13th April 2023

PAULINE JEFFREY

PetnPony 5 star review on 6th April 2023

PetnPony 5 star review on 6th April 2023

PetnPony 5 star review on 21st March 2023

17

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Impressed arrived quickly and product excellent”

Posted 2 years ago

“Great product and great communication. I received notification that my order had been received and again that my order had been processed. And then on the third day another notification that my item had been posted. I just deducted one star because of the three days it took for the order to go through those three procedures and to be posted. I would definitely use again though.”

Posted 2 years ago

“No problems ordering and item arrived on time, thank you”

Posted 2 years ago

“Great product quick delivery and good customer service 👍”

Posted 3 years ago

“Good service and follow up - the bit I purchased was slightly undersized from the description given on the internet but as its purpose is only as a back-up on a lunging bridle it will surffice Well wrapped, delivered on time, email communication acceptable - Jill Penn”

Posted 3 years ago

“I had my delivery left at a neighbours address unbeknown to me for fourteen days. No delivery card left for me by Royal Mail tracking kept being told to try later.. Yes my neighbour should have informed me too”

Posted 3 years ago

“Very efficient service.”

Posted 3 years ago

“I was over charged on postage and the company have agreed to refund this in full. The cage was damaged in transit but I have decided to keep it due to the hassle of returning it.”

Posted 3 years ago

Hi Rachel, we apologise for the inconvenience this has caused you.

Posted 3 years ago

“Easy to use website, I was kept updated regarding delivery etc. Only reason I’m not giving 5 stars is that delivery took a while but this was probably due to the current COVID19 situation.”

Posted 3 years ago

Thank you for your review, Sheila. We apologise for the delay in delivery!

Posted 3 years ago

“Because of lockdown I waited probably longer than normal to receive the dog food but it came eventually, must just order before I need it next time”

Posted 3 years ago

Thank you for your review, Patricia, we apologise for the longer than usual wait.

Posted 3 years ago

“Prompt delivery in difficult times.”

Posted 4 years ago

Thank you for your review, Alison!

Posted 4 years ago

“Food perfect and kept informed of order status”

Posted 4 years ago

Thank you, Fiona, we are glad you are satisfied with your service.

Posted 4 years ago

“Good service at a difficult time, I was advised of dispatch and delivery. Thank you Pet and Piny 😊”

Posted 4 years ago

Thank you Sally, we are glad you are happy with the service you were given!

Posted 4 years ago

“PetnPony delivered my Labrador food when other suppliers were not taking further orders. Thank you”

Posted 4 years ago

Thank you for your review, Rita!

Posted 4 years ago

“Very prompt once glitch on post code was sorted!”

Posted 4 years ago

Thank you for your review, Felicity!

Posted 4 years ago

“We ordered some dog food, a large 8kg bag, which we’d struggled to get anywhere else. The experience from the website to delivery to our door was a good one. Thoroughly recommend PetnPony.”

Posted 4 years ago

Thank you, we are glad you were satisfied with the service you were provided!

Posted 4 years ago

“Delivered very quickly especially in current covid climate”

Posted 4 years ago

Thank you for your review!

Posted 4 years ago

“the service was very quick after being let down by another supplier.”

Posted 4 years ago

Thank you for your review, we are pleased you were happy with the service provided!

Posted 3 years ago

“Fast delivery. Happy with service.”

Posted 4 years ago

Thank you, Julie!

Posted 3 years ago

“Must say I am happy with my Petnpony order and I would by again and recommend to anyone thank you Petnpony.”

Posted 4 years ago

Thank you for the lovely review, David. We look forward to seeing you again!

Posted 4 years ago

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PetnPony is rated 4.8 based on 1,398 reviews