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Pet Drugs Online Reviews

2.4 Rating 82 Reviews

33 %

of reviewers recommend Pet Drugs Online

Company Reviews

2.4

Based on 82 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Pet Drugs Online:

Orange PAYG incorporates a range of handets and tariffs across the Orange range. Includes the best selling San Francisco and benefits such as Orange Wednesdays

Visit Website

Phone:

01761 603 141

Email:

contact@petdrugsonline.co.uk

Location:

Unit 7B, Burnett Business Park, Gypsy Ln
Bristol
BS31 2ED

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Pet Drugs Online 5 star review on 9th October 2023

Pet Drugs Online 1 star review on 18th July 2023

Pet Drugs Online 1 star review on 29th October 2021

Pet Drugs Online 1 star review on 29th October 2021

Pet Drugs Online 1 star review on 29th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could put less than one star I would - very poor service - paid for courier service and because they were slow to update an order, didn't process until Friday - so delivery was not until the following Monday!! They were happy to take the money, response from customer service to my complaint was poor and quite patronising.”

Posted 6 months ago

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Pet Drugs Online 5 star review on 9th October 2023

Posted 6 months ago

“I placed an order via email on 01/09/23. When I called on 8th to enquire Esther was able to tell me I had ticked/ordered Meloxicam not Loxicom. Now this company say they are all for helping you and your pets but they do no phone to check. The fact it is my fault I accept, but if a pharmacist asked me what I wanted and I said “paracetamol “ but the script said “aspirin” SURELY they prescribe aspirin. The vet’s order is what matters not my tick in a box. I was advised they cannot call customers. They can if you place a “call back” while waiting in their queue! Now my dog has had no medication. He is 16 blind, deaf and paces around constantly day and night as he cannot get comfortable. I feel awful and and this company who claims to “care” dont! Off to check emails and spam.”

Posted 7 months ago

“Avoid this company. I bought medicine for my dog from them. Supposedly, the courier left the parcel unattended outside the building but I never receive it. When I contacted Pet Drugs Online, they were less than helpful. Refused to take any accountability. In their minds, outside a building, exposure to the elements, animals or even people is a delivery. Anyone, with less than half a brain would understand that it is not a delivery if it's not delivered, not pet drugs online, though. After a week of back-and-forth emails, I escalated my claim to PayPal. Hopefully, the associates at PayPal understand the consumer's rights and will refund me. At this point it's not about the money anymore, it's about the principle and the lack of accountability from Pets Drugs Online. Don't expect decent customer service from this company if you buy from them.”

Pet Drugs Online 1 star review on 18th July 2023

Posted 9 months ago

“Appalling customer service. And I will to resolve issues once you have made your purchase. I bought a flea and tic collar which not deliver the results as promised and they were no help whatsoever as I had not kept the outer packaging. Absolute disgrace.”

Posted 9 months ago

“They will take your money, not deliver your item, keep you waiting on the phone for hours and then cross-question and patronise you as though you are the problem and not them! All the while keeping tight hold of your money... Also their Feefo reviews are fake as if you try to leave one on there, you can't. Avoid!!”

Posted 11 months ago

“Useless unhelpful staff when you finally get through. Could not explain why the finance depth said I hadn't paid when I had. And no-one bothered to tell my order for insulin was not coming.Could not explain why I'd received an email....a glitch in the system. Have had warm insulin delivered. Late deliveries and wrong deliveries. I am elderly with a diabetic assistance dog and petdrugsoline have had me I tears on several occasions”

Posted 1 year ago

“Paid for next day delivery but this not what happened, I tried to cancel the order and order again which I was going to pay for again. I wanted to refuse the package when it shows up but Sarah told me I could not. I spoke to Amanda the manager and after the liars that she spoke just slammed the phone down on me.”

Posted 1 year ago

“Late delivery of insulin. Refusing to refund me now that’s it’s eventually turned up even though I do not believe it is safe to use and I had to make 40 mile trip to vets for some. Horrible customer service - they speak to you like you’re stupid. They want to me send it back at my cost and inconvenience so they can sell it on to an innocent, unsuspecting customer not knowing how it’s been stored in the meantime. Appalling service.”

Posted 1 year ago

“Utter shambles of a company : i ordered 2 products last wed for my 23yr old cat: i needed these ASAP therefore paid for 1st class tracked delivery . Sunday still no despatch email ; Rang them Tuesday too be told it would be sent out 'today ' and received ' tomorrow' 6 days before it got despatched : utterly unforgivable when you need these products ASAP . Will never use these fools again and will deter anyone else too as well .”

Posted 1 year ago

“Very slow dispatch. When the order finally turned up one of the items was extremely short dated. Phoned customer service, very unhelpful. Spoke with a so-called supervisor who sounded about 12, arrogant and off-hand. Would only refund if I returned at my own expense. Never replied to the email I sent to complain, would only reply publicly on TP. Have used this Company before, they have always been slow with dispatch; but you only really find the true worth of a Company if you have the need to contact them - and after this experience would never, ever use again.”

Posted 1 year ago

“I ordered vital medication for my dog over a week ago and so far nothing has been delivered. Paid for next day courier delivery. When I emailed them to find out what had happened to my order I received an automated reply stating that they would reply within 2 working days. My order was 2 weeks late last time due to "problems with the supplier". The medication is vital and I have had to get a limited supply at extortionate cost from my local vet. Utterly incompetent and downright dangerous. My dogs life has been seriously compromised by this appalling company”

Posted 1 year ago

“Been trying to get someone to respond for nearly 2 weeks now to return a tick and flea collar that has serious bad reviews online for harming dogs and people yet no responses to my emails. Won't be using site again now.”

Posted 1 year ago

“Change your customer service staff, they don't know what they are doing.”

Posted 1 year ago

“Dog sat for my partner who forgot to give me steroid tablets for one of the dogs before she left for the US. Got a prescription from the vet so I could get some posted as live quite a way from her vets. Local vets were out of stock so I ordered via pet drug online. Attached the prescription and paid for same day courier. It took nearly two days for them to email me to say the prescription was for the drug itself and not the band name they stock. It is the same drug and states the name of the drug on the pic on their website! Rather than argue I got another prescription issued and sent it straight through. Despite having paid three days prior they wouldn't rush the delivery and so it would have to wait until Monday. After several days of the dog going without meds I drove around until I found a vet who could fulfil the script, at 10 times the cost of what I'd paid pet drugs online. Tried to cancel my order only to be told it was in process and would be dispatched first thing Monday. It's now lunch time Tuesday so I've spent 30 mins on hold to be told they hadn't posted it after all and I was able to cancel the order. If this wasn't medication this level of customer service would be acceptable, but they are making promises they have no intention of keeping, which could harm our pets. Will never use again.”

Posted 2 years ago

“I have used this company many times before and not had a problem. This time however has been a disaster. They have had my vets prescription, obviously taken the money and still the order has not been dispatched. This is totally unacceptable my dog is now out of her painkillers which will result in me going to the vet and pay their prices after paying £30.00 for written prescriptions from them. I have phoned PDOL and just told they were having warehouse problems. Again unacceptable as no communication from them. At the time of this review the order still says processing. Beyond a joke. I will not be using them again.”

Posted 2 years ago

“I was disgusted by our treatment by Pet Drugs Online and the complete lack of care and responsibility taken by this company in supplying drugs for a dog with heart failure. They were only concerned with getting home on a Friday evening when I found that one of her drugs had completely run out and that despite patiently waiting for 12 days that they were not prepared to post then by Royal Mails Guaranteed Next Day delivery. Instead they said they couldn’t send until Monday and then couldn’t use an overnight service. My dog may well have died before they reached us and neither Alice nor her Supervisor Billy were prepared to help by posting them personally for us. I would think really carefully before you consider using Pet Drugs Online, look for someone who genuinely cares about your pet first. These people don’t.”

Posted 2 years ago

“Took delivery from DPD of 24 tins of Purina Pro Plan Veterinary Diets NF Renal Dog Food. Every single tin is damaged, the odd one I could live with, but all of them is unacceptable. Now I'm not going to feed them to my old boy as contents may be compromised it will be interesting to see how you rectify this.”

Pet Drugs Online 1 star review on 29th October 2021

Pet Drugs Online 1 star review on 29th October 2021

Pet Drugs Online 1 star review on 29th October 2021

Posted 2 years ago

“Good price but very very slow delivery”

Posted 2 years ago

“Sept. 9, ‘21 I ordered some ProZinc insulin (£52.49) along with syringes and probiotics for my elderly, diabetic cat. On Friday 10th (17:31) I received the parcel with the insulin vial very poorly packaged and feeling warm to the touch. My Vet suggestion was NOT to use it and a complaint was placed with a request for a swap or refund. A PetDrugsOnline staff then advises me over the phone to go ahead and use that vial as it was shipped within 24 hours (despite my reporting that it was delivered WARM). Even their website suggests it should be stored at 8C. We agree that I should send this spoilt vial back through prepaid recorded delivery and on Sept. 13th I email the Company requesting that a refund should cover both the cost of the drug AND postage (charged at £5.99) to guarantee a temperature controlled environment. (My delivery was in clear breach of contract as delivered WARM). Today, Sept. 16th, I receive a PayPal notification that only the actual drug was refunded but not the postage I was asked to cover so as to guarantee delivery of the insulin at a chilled temperature. Not only this online vet pharmacy was willing to jeopardise the well-being of my beloved pet suggesting to use some WARM insulin. But also refused to refund what they charged for what is effectively an appalling level of service. On the day of the complaint, I placed a new order with AniMed at a very similar cost and today - 16/9/2021 - I received the required insulin in a large box, lined with special woollen material, layers of thick carton, 3 large ice packs and the insulin vial concealed in a folded bubble rap lined envelope which guaranteed delivery at the correct temperature. Out of principle I’m now looking to take this to the Small Claims Court and donate any proceeding to the Battersea Home for Dogs and Cats charity. PetDrugsOnline your customer service is beyond disgraceful. Pet owners, stay clear. Especially if ordering items requiring temperature controlled delivery. Luca F. Pollett”

Posted 2 years ago

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Pet Drugs Online is rated 2.4 based on 82 reviews