In the Paper Reviews

Name: In the Paper
Address: Weardale Business Centre, Martin Street, Stanhope, Stanhope
Rating: 4.27

4.3 Rating 3,888 Reviews

82 %

of reviewers recommend In the Paper

4.3

Based on 3,888 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01388528000

Email:

customerservice@kornit.com

Location:

Weardale Business Centre, Martin Street, Stanhope
Stanhope
DL13 2UY

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In the Paper 5 star review on 2nd March 2022

Linda

In the Paper 5 star review on 16th June 2020

Caz Hall Rotherham

In the Paper 1 star review on 12th December 2017

Kirsty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for item!!!!”

Helpful Report

Posted 5 years ago

Hi The item you ordered does take 3 working days to produce plus 2nd class postage which can take up to 7 working days to deliver. If you have still not received this item please contact our Customer Service team on 01388528000 or reply to their email. Kind regards

Posted 5 years ago

I understand that you have now received your item within the advertised timescale and you are happy with it.

Posted 5 years ago

“Let down on delivery time , paid extra for 1st class delivery . My order was placed on the 25th of July but it wasn't delivered until the the 2nd of Aug .”

Helpful Report

Posted 5 years ago

Hi Sean I have looked into this for you and can see we had advised you of the timescales after you contacted us on 30th July. You placed your order on the 25th and this item takes 3 working days to produce plus 1st class postage which is usually up to 3 working days to deliver so this item did arrive in the advertised time frame. If you would like to contact us again we will be happy to discuss. Kind Regards

Posted 5 years ago

“Still waiting for 1 item?”

Helpful Report

Posted 5 years ago

Hi Joanne, Could you contact our Customer Service team so we can look further into this and get the issue resolved? Hannah

Posted 5 years ago

“It was the quality of the shirt just poor quality for the price the printing on one shirt just merged and did not look like the picture. the other one was good but again the logo just merged wont buy this product again”

Helpful Report

Posted 5 years ago

Hi Patrick Thank you for your review and I am sorry that your order was not as expected. If you can send me a photo of the problem I will be able to investigate this for you as a matter of urgency. Please accept our apologies for any inconvenience this has caused.

Posted 5 years ago

“I ordered this card 1st class which cost me double the amount of the card for it to arrive 1 week later, which is not 1st class service. Aside from that quality of he card was good.”

Helpful Report

Posted 5 years ago

Hi Samuel, I am sorry you were unhappy with the delivery timescale of your order. I can see the card, which we ask you to allow 3 working days to produce, was despatched to you within 24 hrs of our receiving your order. It was sent via Royal Mail 1st class postage which usually takes up to 3 working days to arrive but is not a guaranteed service.

Posted 5 years ago

“I bought a 30 piece personalised jigsaw for £22.00. It was my mistake I didn't notice how many pieces it was so I was very disappointed as it was a gift for my 80 year old Dad. I was bitterly disappointed with it and it was no where near worth £22.00. I hate leaving this bad review as everything else I have purchased through your company is of excellent quality and good value for money.”

Helpful Report

Posted 5 years ago

Hi Please contact our Customer Service Team on 01388528000 so they can look into this for you.

Posted 5 years ago

Hi Our Customer Service Team have been trying to contact you about your order. We are sorry that you were not 100% happy with your order. Please get in touch with us.

Posted 5 years ago

“I haven't received it yet so tricky to comment.”

Helpful Report

Posted 5 years ago

Hi I can see that your item does take 3 working days to produce plus postage. It has been shipped to you so should arrive shortly. Please contact our Customer Service team if there is anything else we can help you with

Posted 5 years ago

Hi Can I just confirm that you have now received your item and are happy with it? We have tried to call you but have been unsuccessful.

Posted 5 years ago

“We're do i begin firstly the txt on the card i bought didn't read correctly had to complain about that they did offer to resend card but his birthday had all ready gone pointless. Then the flask came on the Sat morning £29.99 I could have got the same flask for half that price at my local jewellers but other than the two items were sent couldn't fault the response i had from hazel very apologetic but after all said and done if you buy online you get what you pay for i won't be buying from this website again.”

Helpful Report

Posted 5 years ago

Hi Anthony Can you contact our customer services to discuss the problems you've had?

Posted 5 years ago

“I love the print but am still waiting for a mistake to be rectified”

Helpful Report

Posted 5 years ago

Hi Gill We are still working to have the problem rectified and we apologise that this is taking longer than expected. Our Customer Services team will be in touch.

Posted 5 years ago

“Considering the cost I was expecting something a little better than a softback A4 book with a small logo on the front cover. Will not be buying again.”

Helpful Report

Posted 6 years ago

Hi Carol I am sorry that you were not 100% happy with your item. Please contact our Customer Services Team so we can look into this for you.

Posted 6 years ago

“Have not received order”

Helpful Report

Posted 6 years ago

Hi Isabelle I understand our Customer Service Team have been in touch and asked that you allow the required postage time for your item to arrive? Please contact us again if this does not arrive in the specified time

Posted 6 years ago

“Bit disappointed with the engraving. It is very pale and you can hardly see it.”

Helpful Report

Posted 6 years ago

“Just not what I expected.cheap looking and overpriced”

Helpful Report

Posted 6 years ago

Hi I understand there was a problem with your original order but that we had tried to sort this out for you. We have tried to contact you to check if you were happy with the outcome. Please contact Customer Service if there is anything else we can do to help.

Posted 6 years ago

“I ordered a mens medium t-shirt but what arrived can only be described as an extra small, even though it has a M lable, and for £20 the quality is evidently poor, its pretty much see through. The personalised mug I ordered, however, looks great and I'm very happy with it.”

Helpful Report

Posted 6 years ago

“First order did not arrive, this was fixed promptly by Hazel who sorted out another despatch and wrote a very good 'customer email'. Good service when something had gone wrong. However - print quality on T shirt is really poor, particuarly the Saints logos which are very blurred. Disappointed and have decided I can't give it to my brother as his Christmas present. T shirt will become a bed shirt for me, sadly.”

Helpful Report

Posted 6 years ago

“Extremely disappointed that the coasters, being a Christmas present, arrived packaged in two plastic bags!!! As a personalised gift I expected them to be in a box or other presentation wrapping - shame because it could have been a very nice present.”

Helpful Report

Posted 6 years ago

“I ordered and paid for an item on 11th December 2017, I e-mailed them when it hadn’t arrived on 18th December, they replied saying it had been sent but would send another, it’s now 21st December, still nothing received from them, and no response to my e-mail earlier today, I am not impressed.”

Helpful Report

Posted 6 years ago

“Had to chase this order up, customer services did reply and advise they would dispatch again but only half the order arrived”

Helpful Report

Posted 6 years ago

“I ordered this on the 10th Dec and have still not received it to date . I just hope it arrives for Christmas.”

Helpful Report

Posted 6 years ago

“Not received gift yet. Maybe too late for Christmas. Expected this item last week/”

Helpful Report

Posted 6 years ago

In the Paper is rated 4.3 based on 3,888 reviews