In the Paper Reviews

Name: In the Paper
Address: Weardale Business Centre, Martin Street, Stanhope, Stanhope
Rating: 4.27

4.3 Rating 3,888 Reviews

82 %

of reviewers recommend In the Paper

4.3

Based on 3,888 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01388528000

Email:

customerservice@kornit.com

Location:

Weardale Business Centre, Martin Street, Stanhope
Stanhope
DL13 2UY

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In the Paper 5 star review on 2nd March 2022

Linda

In the Paper 5 star review on 16th June 2020

Caz Hall Rotherham

In the Paper 1 star review on 12th December 2017

Kirsty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“New mug received. First one arrived but was broken. Very quickly resolved and replacement received within a couple of days. Great customer service.”

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Posted 1 year ago

“Burnley shirt card for our grandson, the card is of good quality and fast postage”

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Posted 1 year ago

“Good quality and got the items the day after ordering”

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Posted 1 year ago

“Wrong size”

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Posted 1 year ago

Hi Julie, Thank you for contacting us. We are very sorry to hear about this, please can you let us know which size you ordered and which size you have received so that we can look into this for you as soon as possible. Please accept our sincere apologies for the inconvenience caused. Kind regards, Amelia.

Posted 1 year ago

“Still haven’t received my item”

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Posted 1 year ago

Hi Christina, We are very sorry to hear about this. I have looked into this for you and it seems that Hermes delivered your order on 04.06.2022, I have privately emailed you the image that Hermes has provided for us. If this is not the case, please let us know so that we can investigate further for you. Please let us this if there is anything else we can do for you. Kind regards, Amelia.

Posted 1 year ago

“Good quality card, reasonably priced. Postage was very expensive and cost as much as the card.”

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Posted 1 year ago

“Ordered a personalised football mug for my Grandson birthday very pleased with the quality of the product and the speediness of the delivery”

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Posted 1 year ago

“Arrived in 2 days and updated of status. Product was good quality”

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Posted 1 year ago

“Very happy with mug and birthday card very prompt delivery”

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Posted 1 year ago

“It came on time and the quality was incredible”

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Posted 1 year ago

“Absolutely amazing my son was overwhelmed with his personalised KDB picture thank you it made his birthday.”

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Posted 1 year ago

“Had a 18th birthday card done for my avid supporter for Reading F.C grandson! So thrilled with it, he will love it! Thankyou!”

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Posted 1 year ago

“was not able to get names put right for me and my wife so that made me feel unhappy about the items”

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Posted 1 year ago

Hi Peter, Thanks for taking the time to share your experience with us online. We're sorry that we were unable to amend and replace your orders. I've looked into your order and can see that an apostrophe was added to the end of your name in the order. Our systems are automated so any personalisation that's entered by customers on the website is automatically sent to the production team to create for you. We do provide a comprehensive product designer and preview tool to ensure customers are completely happy with their products before adding to the basket. Sadly, as these items are personalised and made to order we're unable to replace or refund unless there's been an issue in production or the wrong items have been dispatched. We are looking at enhancing the preview at the checkout page to add an extra level of confirmation for customers. Many thanks, PFG

Posted 1 year ago

“The phone case was great but not the size I ordered so is of no use to me. Waiting for a response to the 2 messages I have sent.”

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Posted 1 year ago

Thanks for taking the time to share your experience with us. The latest iPhone SE (3rd Generation) is now a completely different size to previous SE models and this has caused some confusion! We received your message Friday 22/04 and followed up Monday 25/04 asking for further details. We're happy to send out a replacement or refund as you prefer. We look forward to hearing from you.

Posted 1 year ago

“Great except could not select the delivery date.”

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Posted 2 years ago

Hi Andy, Thank you for your review. Unfortunately due to the nature of our products and the production times being different, we are unable to offer this service for our customers. Thank you for the feedback, we will take this into consideration in the future. Kind regards, Amelia.

Posted 2 years ago

“Excellent quality. Nice and shiny! Arrived quickly.”

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Posted 2 years ago

“Slow delievery, still havent been sent. Ordered a few days ago and I would really love it to be atleast delievered soon since its a birthday gift”

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Posted 2 years ago

Hi Daniel, Thank you for contacting us. For international orders, delivery does take a little longer, unfortunately. However, I can see that your order has since been delivered according to the tracking link. Please let us know if there is anything else we can do for you. Kind regards, Amelia.

Posted 2 years ago

“Order was received quickly and found the website easy to navigate and place my order. If I need a product they sell again I would not hesitate to order through them again 5*”

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Posted 2 years ago

“I ordered it for my Granddaughter's birthday, she was delighted. The quality is very good. My Grandson now wants one for his birthday too.”

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Posted 2 years ago

“This card did not Disappoint. Was such a nice card and my partner loved the fact it was Leeds and Was personalised..super quick delivery too so would defo use again and recommend.”

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Posted 2 years ago

In the Paper is rated 4.3 based on 3,888 reviews