In the Paper Reviews

Name: In the Paper
Address: Weardale Business Centre, Martin Street, Stanhope, Stanhope
Rating: 4.27

4.3 Rating 3,888 Reviews

82 %

of reviewers recommend In the Paper

4.3

Based on 3,888 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01388528000

Email:

customerservice@kornit.com

Location:

Weardale Business Centre, Martin Street, Stanhope
Stanhope
DL13 2UY

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In the Paper 5 star review on 2nd March 2022

Linda

In the Paper 5 star review on 16th June 2020

Caz Hall Rotherham

In the Paper 1 star review on 12th December 2017

Kirsty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order on the 30th July, selected the fastest option as it was required for a birthday. I've still not received any updates on the order despite reaching out to customer services.”

Helpful Report

Posted 1 year ago

Hi Sam, Thank you for contacting us. Unfortunately, you may have been contacting our old email address instead of our new one (customerservice@kornit.com). Please can you let us know if you would be happy for us to issue a replacement for you? Please accept our sincere apologies for the inconvenience caused. Kind regards, Amelia.

Posted 1 year ago

“Please do not order from this company. I would give this review zero stars. I placed my order on 28th July and today is 9th August and I still haven’t received my order. I have tried calling, emailing and submitting a question online and they don’t respond. I needed the order by 8th August and this company has let me down. Will not order from them again.”

Helpful Report

Posted 1 year ago

Hi Keval, Thank you for contacting us. We are very sorry to hear about this, I have looked into this and we are unable to see this correspondence from you, unfortunately. Please can you let us know if you would be happy for us to issue a replacement for you? Please accept our sincere apologies for the inconvenience caused. Kind regards, Amelia.

Posted 1 year ago

“Never received my order emailed 3 times and no reply was a gift for someone and I could replace as the only thing they like is Leeds very disappointed”

Helpful Report

Posted 1 year ago

Hi Hollie, Thank you for contacting us. We are very sorry to hear about this, I have looked into this and can see that we have responded to you today as we are unable to see any previous contact from you. Please can you let us know if you would still be happy with a replacement so we can issue this for you as soon as possible? Please accept our sincere apologies for the inconvenience caused. Kind regards, Amelia.

Posted 1 year ago

“Never received…”

Helpful Report

Posted 1 year ago

Hi Ruby, Thank you for contacting us. We are very sorry to hear about your order not arriving with you, I have looked into this for you and unfortunately, it looks like your order has become lost in transit. Please can you let us know if you would be happy for us to issue a replacement for you? Please accept our sincere apologies for the inconvenience caused. Kind regards, Amelia.

Posted 1 year ago

“Unfortunately the items I purchased never turned up and it took your customer care to get back to me after 2 days. I’ve requested that the items be sent again but unfortunately I’m not holding my breath.”

Helpful Report

Posted 1 year ago

Hi Mark, Thank you for contacting us. We are very sorry to hear about your order not arriving with you, I am unable to find any correspondence between Customer Service and yourself, unfortunately. Please can you let us know if you would still be happy with a replacement? Please accept our sincere apologies for the inconvenience caused. Kind regards, Amelia.

Posted 1 year ago

“I have no received my order”

Helpful Report

Posted 1 year ago

Hi Tamara, Thank you for your review. We are very sorry to hear about this, I have looked into this for you and it seems that your order must have become lost in transit, unfortunately. Can you let us know if you would be happy for us to issue a replacement? Please accept our sincere apologies for the inconvenience caused. Kind regards, Amelia.

Posted 1 year ago

“Wrong size”

Helpful Report

Posted 1 year ago

Hi Julie, Thank you for contacting us. We are very sorry to hear about this, please can you let us know which size you ordered and which size you have received so that we can look into this for you as soon as possible. Please accept our sincere apologies for the inconvenience caused. Kind regards, Amelia.

Posted 1 year ago

“Still haven’t received my item”

Helpful Report

Posted 1 year ago

Hi Christina, We are very sorry to hear about this. I have looked into this for you and it seems that Hermes delivered your order on 04.06.2022, I have privately emailed you the image that Hermes has provided for us. If this is not the case, please let us know so that we can investigate further for you. Please let us this if there is anything else we can do for you. Kind regards, Amelia.

Posted 1 year ago

“Never again will I order from them , I placed the order and within 2 mins emailed them and added notes to the order to confirm the name of the person to be added to the mug and coaster. I got no reply , when I did they said oh we emailed you , no you never !. No customer service it was basically tough . They had time to amend the order for sure but chose not to do so . BUYER BEWARE .”

Helpful Report

Posted 2 years ago

Hi Shona, Thank you for contacting us. Since you initially emailed us on Sunday, we were unable to catch this before your order reached our production team. I have forwarded you the email that we sent you on 14.03.2022 stating that it was too late to amend your personalisation as the order had already entered into production unfortunately. If we were able to catch this order before it had entered into production, we would have amended this for you, we would not choose to ignore this request. Please let us know if there is anything else we can do for you. Kind regards, Amelia.

Posted 2 years ago

“I cannot write a review of the item I purchased on the 30th of January because we have not yet received it. From what I see on my computer it is in Germany somewhere. Why Germany I cannot understand?”

Helpful Report

Posted 2 years ago

Hi David, Thank you for contacting us. We are very sorry to hear about this, I have looked into this for you and it seems as if your order has become lost in transit, unfortunately. Please can you confirm if you would be happy for us to issue a replacement for you? Please accept our sincere apologies for any inconvenience caused. Kind regards, Amelia.

Posted 2 years ago

“I haven’t received it yet. Very slow delivery.”

Helpful Report

Posted 2 years ago

Hi Bill, Thank you for contacting us, we are very sorry to hear about this. I have checked your tracking and it seems that your order has become lost in transit, unfortunately. Please can you let us know if you would prefer a replacement or a full refund? Please accept our sincere apologies for any inconvenience caused. Kind regards, Amelia.

Posted 2 years ago

“It was very bad experience. I had placed the order at 11 January and i haven’t received it yet, 2 February! The only update it was an email from the post company “Something wrong happened, Sorry for the delay””

Helpful Report

Posted 2 years ago

Hi Antonis, Thank you for contacting us. We are very sorry to hear about this, I have checked your tracking and it seems that your order has become lost in transit, unfortunately. Can you let us know if you would prefer a replacement or a full refund? Please accept our sincere apologies for the inconvenience caused. Kind regards, Amelia.

Posted 2 years ago

“Abosoultey terrible service! I have tried to contact you on numerous occasions without any response. I ordered my signed personalized Ronaldo photo, the photo wasn't even signed! This was a 16th Birthday present for him and not even a response from you!”

Helpful Report

Posted 2 years ago

Hi Bernadette, We are sorry to hear about this, I can see that we contacted you back on 14.01.2022 via email. Please can you provide us with a photograph of the item you received so that we can look into this for you as soon as possible. Kind regards, Amelia.

Posted 2 years ago

“I never got my parcel I just want to know where it is so I can leave a good review”

Helpful Report

Posted 2 years ago

Hi Chloe, We are very sorry to hear about this. I have looked into this for you and it seems that although your order was dispatched on 07.01.2022, it has since become lost in transit, unfortunately. Can you let us know if you would prefer a free of charge replacement or a full refund? Please accept our sincere apologies for any inconvenience caused. Kind regards, Amelia.

Posted 2 years ago

“I never received my items very disappointed”

Helpful Report

Posted 2 years ago

“Still haven’t got what I orderd, 3-4 weeks later… I got, after this review, a mail from a no-replay email-adress explaining that my goods were lost in transport and with an offer to get the money back or new goods. But since they sent this from a no-replay mail and they did’nt leave any contact information I couldn’nt communicate with them.”

Helpful Report

Posted 2 years ago

Hi Anders, Thank you for contacting us. We are very sorry to hear about this, I have looked into this for you and unfortunately, it looks like your order has become lost in transit. Can you let us know if you would prefer a free of charge replacement or a full refund? Please accept our sincere apologies for any inconvenience caused. Kind regards, Amelia.

Posted 2 years ago

“Do not order if you don't live in UK. Because of Brexit customs don't allow delivery without charges plus of course carrier's fee. The small print may mention this but it should be highlighted. Most expensive mouse mat I've ever bought.”

Helpful Report

Posted 2 years ago

Hi Jeanette, Thank you for contacting us. We are very sorry to hear about this, these charges should be covered, however, I will check in with our production manager as this item may have been missed during product updates. As a gesture of goodwill, we have issued a refund of £7.99 for the mouse mat. Please accept our sincere apologies for any inconvenience caused. Kind regards, Amelia.

Posted 2 years ago

“I never got it”

Helpful Report

Posted 2 years ago

Hi James, Thank you for contacting us. We are very sorry to hear about this, I have looked into this for you and it looks like your order has become lost in transit, unfortunately so I have now issued a full refund for you. Please accept our sincere apologies for any inconvenience caused. Kind regards, Amelia.

Posted 2 years ago

“I ordered over a month ago and only received the confirmation email and nothing else, the payment has been took already and they won’t get back to me about my order which is order number 302, the order is really special and is for a birthday so any update would be helpful”

Helpful Report

Posted 2 years ago

Hi Caitlin, Thank you for contacting us. We are very sorry to hear about your order, we have looked into this for you, and unfortunately it looks like it may have become lost in transit so we have issued an urgent replacement to be dispatched as soon as possible for you. We have searched our database, and the only correspondence we have found from yourself is from 27.10.2021 at 21:23, so were unable to respond to this last night. Please accept our sincere apologies for any inconvenience caused. Kind regards, Amelia.

Posted 2 years ago

“Is this site must be a SCAM??? After waiting 11 days for a football personalised birthday card they have not responded to 3 emails or answered the 5 lines on their switch board. They should not be associated with a web link to Crystal Palace Football Shop. they refused to help too! When I use their 'tracking my order link' the card is still being processed but I paid a total of £7.98 for a birthday card which is to be dispatched in 3 to 7 days. The postage was £3.99 which is alarming in itself. They have taken my payment and not kept in touch to explain the delay. I want a refund as you are too late to deliver this order number 4903796 if you have not processed it.”

Helpful Report

Posted 2 years ago

Hi Angela, We discovered yesterday that an update in our system had prevented some orders falling into production. It appears that this was one of them. We are refunding now and can only apologise for this error. We work with many professional football clubs in the UK and we are definitely not a scam site. This is a mistake on our part and we can only hold our hands up. Please let me look into the switchboard not being answered. There should be no reason why this is not being answered. Thanks

Posted 2 years ago

In the Paper is rated 4.3 based on 3,888 reviews