In the Paper Reviews

Name: In the Paper
Address: Weardale Business Centre, Martin Street, Stanhope, Stanhope
Rating: 4.27

4.3 Rating 3,888 Reviews

82 %

of reviewers recommend In the Paper

4.3

Based on 3,888 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01388528000

Email:

customerservice@kornit.com

Location:

Weardale Business Centre, Martin Street, Stanhope
Stanhope
DL13 2UY

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In the Paper 5 star review on 2nd March 2022

Linda

In the Paper 5 star review on 16th June 2020

Caz Hall Rotherham

In the Paper 1 star review on 12th December 2017

Kirsty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick and efficient service, my son loves it and great value! Looked at other sites first and lead ti.e and price were longer and more expensive.”

Helpful Report

Posted 1 year ago

“Excellent quality card stock and really perfect card. Thought the postage was expensive, though.”

Helpful Report

Posted 1 year ago

“Terrible customer service, messed up the order hardly any contact and when they do reply it’s only email…..ended up using someone else who were brilliant. Use these people at your peril, two bob company whom also trade under a different name so look into the small print of their address.”

Helpful Report

Posted 1 year ago

Hi Mitchell, Thank you for contacting us. We are very sorry to hear about this, we can assure you that customer service is our highest priority. We can only apologise for your order becoming lost in transit. I can see that we have issued a full refund for you which can take up to 10 working days to show in your account. Again, please accept our sincere apologies for the inconvenience caused. Kind regards, Amelia.

Posted 1 year ago

“My nephew is a big qpr fan and his favourite colour is navy and his lucky number is 13 so I OT him a navy t-shirt with 13 Maher on for his birthday which he will love”

Helpful Report

Posted 1 year ago

“Item never arrived. Still waiting for a response to the numerous emails I've sent. Hopefully will get a refund one day.”

Helpful Report

Posted 1 year ago

Hi Joanne, We have now issued a full refund for you which can take up to 10 working days to show in your account. Please accept our apologies for the inconvenience caused. Kind regards, Amelia.

Posted 1 year ago

“Order not received and no response to emails. Was for a birthday and will now have to get something else as I have no faith it will ever arrive. Do not use this company.”

Helpful Report

Posted 1 year ago

Hi Jo, Thank you for contacting us. We are very sorry to hear that your order hasn't arrived with you yet. I have looked into this for you and unfortunately, it looks like your order has become lost in transit. These products have since been discontinued so we have issued a full refund for you. Please note that this can take up to 10 working days to show in your account. Please accept our sincere apologies for the inconvenience caused. Kind regards, Amelia.

Posted 1 year ago

“I am delighted with the cufflinks. They are for my son's 50th birthday and he will love them. The customer care team were very professional when I needed help.”

Helpful Report

Posted 1 year ago

“Not received order, very little communication, no idea if a replacement has been sent or what’s happening with my order.”

Helpful Report

Posted 1 year ago

Hi Rebecca, Thank you for contacting us. We are very sorry to hear that your order hasn't arrived with you yet. I have looked into this for you and I can see that your order has been delivered today via Royal Mail. Please let us know if there is anything else we can do for you. Kind regards, Amelia.

Posted 1 year ago

“I placed an order on the 30th July, selected the fastest option as it was required for a birthday. I've still not received any updates on the order despite reaching out to customer services.”

Helpful Report

Posted 1 year ago

Hi Sam, Thank you for contacting us. Unfortunately, you may have been contacting our old email address instead of our new one (customerservice@kornit.com). Please can you let us know if you would be happy for us to issue a replacement for you? Please accept our sincere apologies for the inconvenience caused. Kind regards, Amelia.

Posted 1 year ago

“Please do not order from this company. I would give this review zero stars. I placed my order on 28th July and today is 9th August and I still haven’t received my order. I have tried calling, emailing and submitting a question online and they don’t respond. I needed the order by 8th August and this company has let me down. Will not order from them again.”

Helpful Report

Posted 1 year ago

Hi Keval, Thank you for contacting us. We are very sorry to hear about this, I have looked into this and we are unable to see this correspondence from you, unfortunately. Please can you let us know if you would be happy for us to issue a replacement for you? Please accept our sincere apologies for the inconvenience caused. Kind regards, Amelia.

Posted 1 year ago

“Would have scored 5 stars if you added the card size (A4/A5) on to the page before check out. Delivery was fast and everything else good”

Helpful Report

Posted 1 year ago

“Never received my order emailed 3 times and no reply was a gift for someone and I could replace as the only thing they like is Leeds very disappointed”

Helpful Report

Posted 1 year ago

Hi Hollie, Thank you for contacting us. We are very sorry to hear about this, I have looked into this and can see that we have responded to you today as we are unable to see any previous contact from you. Please can you let us know if you would still be happy with a replacement so we can issue this for you as soon as possible? Please accept our sincere apologies for the inconvenience caused. Kind regards, Amelia.

Posted 1 year ago

“Very good reproduction. Pity the frame is flimsy - the hanger came away from the back of frame whilst hanging. Quick, efficient service. Web site and online completion very easy.”

Helpful Report

Posted 1 year ago

“Never received…”

Helpful Report

Posted 1 year ago

Hi Ruby, Thank you for contacting us. We are very sorry to hear about your order not arriving with you, I have looked into this for you and unfortunately, it looks like your order has become lost in transit. Please can you let us know if you would be happy for us to issue a replacement for you? Please accept our sincere apologies for the inconvenience caused. Kind regards, Amelia.

Posted 1 year ago

“Unfortunately the items I purchased never turned up and it took your customer care to get back to me after 2 days. I’ve requested that the items be sent again but unfortunately I’m not holding my breath.”

Helpful Report

Posted 1 year ago

Hi Mark, Thank you for contacting us. We are very sorry to hear about your order not arriving with you, I am unable to find any correspondence between Customer Service and yourself, unfortunately. Please can you let us know if you would still be happy with a replacement? Please accept our sincere apologies for the inconvenience caused. Kind regards, Amelia.

Posted 1 year ago

“I'm still waiting for delivery over a week after it was "out for delivery". I understand this may be the fault of the courier company, not the product vendor, but it still leaves a bad taste. Hi Amelia, I can't work out how to reply to your reply but if you are able to send me a replacement that would be really appreciated. Thank you, Owen”

Helpful Report

Posted 1 year ago

Hi Owen, Thank you for your review. We are very sorry to hear about this, since the order seems to be stuck in the Evri system, please can you let us know if you would be happy for us to issue a replacement? Please accept our sincere apologies for the inconvenience caused. Kind regards, Amelia.

Posted 1 year ago

“I have no received my order”

Helpful Report

Posted 1 year ago

Hi Tamara, Thank you for your review. We are very sorry to hear about this, I have looked into this for you and it seems that your order must have become lost in transit, unfortunately. Can you let us know if you would be happy for us to issue a replacement? Please accept our sincere apologies for the inconvenience caused. Kind regards, Amelia.

Posted 1 year ago

“Lucy redeemed my faith in PFG as the mug I ordered was delivered broken and scuffed. My first email request seemed to go astray. I tried again via your website this time and she responded promptly with clear instructions which I followed. The replacement No. 1 Dad mug she organised was received in perfect condition and my son is happy, therefore, I am happy! This was my first order but it will not be the last. Thank you all. Have a wonderful week!”

Helpful Report

Posted 1 year ago

“Quick delivery. Good quality product my nephew was very happy with his personalised Celtic phone case”

Helpful Report

Posted 1 year ago

“Bit flimsy material”

Helpful Report

Posted 1 year ago

In the Paper is rated 4.3 based on 3,888 reviews