Permagard Reviews

Name: Permagard
Rating: 4.83

4.8 Rating 5,026 Reviews

97 %

of reviewers recommend Permagard

4.8

Based on 5,026 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Permagard 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered it total more than 10 times. And every time quality is worse and worse. Liquid less and less. I'm very upset. There used to be a super quality product. Now I have to look for another manufacturer.”

Helpful Report

Posted 1 week ago

Hi Serg. Thanks for taking the time to leave a review. We're sorry that you've experienced issues with this product. We changed to a new formulation last year which now requires you to add water to the concentration. If you have any problems, please do get in touch with our technical team who can support. The Permagard team

Posted 1 week ago

“I do believe the white inner tube for the passive vent should be a at least 1m. At times I have had to by additional inner tubing as the one supplied was not long enough. Also I do think the delivery could be looked at.”

Helpful Report

Posted 2 weeks ago

Hi Mittle, thank you for your feedback on our product. Our Perma-Vent Standard is sized at 350mm to deal with most properties, however, we are aware that this may not suit all situations. And so we’re now taking this onboard and are looking into supplying different sizes of the Perma-Vent. We appreciate you taking the time to leave a review - it’s feedback like this that helps us shape our product offerings. Thanks - the Permagard team

Posted 2 weeks ago

“Made order online for 2 perma wash to be delivered. Some how the delivery turned into a click and collect. Phoned company to arrange delivery as it should have been, they charge me £10 for delivery of 2 very small bottle.”

Helpful Report

Posted 3 weeks ago

“Iwas quite disapointed with the tubes of permagard i bought to try before bying abigger amount for alarger job ,, i was expecting the contents to be a more like a paste not to be very watery on trying to fill the drill holes the contents was very runny and quite waste full sorry not to be very satisfide with the product”

Helpful Report

Posted 1 month ago

Hi William, Thank you for taking the time to leave a review. We’re sorry to hear you’ve had issues with your order. If you feel like the product has not performed as expected or requires replacement, please contact our customer service team, and we will resolve it quickly. Our phone number is 0117 982 3282 or you can email us on sales@permagard.co.uk Thanks - the Permagard team

Posted 1 month ago

“charging £9.80 postage for a small tube is a bit much. plus why out it in q large box when a jiffy bag would be suffice ?”

Helpful Report

Posted 2 months ago

Hi there, thanks for taking the time to leave a review. Unfortunately as most of our products are classified as chemicals it means that we are unable to send products in jiffy bags and have to use a courier that's a little more costly. This is something we’re currently working with our delivery company to try and reduce. Also, at the time of sending your order we were out of smaller boxes but wanted to get the product to you ASAP. The Permagard team

Posted 2 months ago

“I have found that the permaguard anti condensation paint that i used from you is thinner than the previous ones that i have used from you.lt is packaged in a new style tub so you have made changes. As the thermal paint was thinner than before I found this disapointing and will look at other makes.”

Helpful Report

Posted 2 months ago

“Everything was good except for being charged two delivery charges for 2x 5ltr of dry rot treatment. Ix 5ltr £11 for delivery, 2x 5ltr £22 ? Same destination same day. Ok otherwise. Thank you Terry”

Helpful Report

Posted 2 months ago

Hi Terry. Thanks for taking the time to leave a review. As most of our products are classified as chemicals it means we have to use a courier that's a little more costly, therefore the charge for delivery to the Isle of Wight is £22.80 inc. tax. This is something we’re currently working to try and reduce. The Permagard team

Posted 2 months ago

“The actual product itself is easy to apply. Coverage was an issue though. We calculated we needed 4x5L tubs for a 20m2 tile floor, based on your coverage rates. Two coats only required 1 tub! Suspect your rates are for concrete. Rates need more detail on floor types. Now got 3 surplus tubs!”

Helpful Report

Posted 5 months ago

Hi David. Thank you for your review. We’re glad to hear you liked the product’s easy application and we’ve now resolved your issue over the phone. The Liquid DPM can only be applied to tiles in certain situations as this can affect the coverage rate. Thank you for bringing this to our attention. The Permagard team.

Posted 5 months ago

“The product was great (Passive air vent) unfortunately the postage cost more than the item, but not sure why? the delivery was fast and efficient.”

Helpful Report

Posted 5 months ago

Hi there, thanks for taking the time to leave a review. Unfortunately as most of our products are classified as chemicals it means we have to use a courier that's a little more costly. This is something we’re currently working with our delivery company to try and reduce. The Permagard team

Posted 5 months ago

“Cost £10 to deliver to my sister then 15 to deliver to me in the Isle of Man because you wouldn’t post to Isle of Man apart from that product looks good”

Helpful Report

Posted 7 months ago

Hi Rodger. Thanks for taking the time to leave a review. Unfortunately our courier only delivers to UK mainland however this is something we’re currently working on to try and improve. If you would like to order again in future, our team can help you arrange a collection from our warehouse with your chosen courier. The Permagard team

Posted 7 months ago

“Product all good , well made . Quick delivery. Postage and packaging far too much . £10.00 for a £20.00 product. Didn’t have any choice but never again.”

Helpful Report

Posted 7 months ago

Hi Alan. Thanks for taking the time to leave a review. Unfortunately as most of our products are classified as chemicals it means that delivery is more costly. This is something we’re currently working with our delivery company to try and reduce. The Permagard team

Posted 7 months ago

Hi Alan, Thanks for taking the time to leave a review. Unfortunately, as most of our products are classified as chemicals it means that delivery is more costly. This is something we’re currently working with our delivery company to try and reduce. The Permagard team

Posted 7 months ago

“Ask me to write a review after winter to see if product work.”

Helpful Report

Posted 8 months ago

Hi Seham, thank you for this. We're confident in our products, but if you have any issues or questions please let us know. We look forward to you updating the review in the new year. - Permagard

Posted 7 months ago

“Yes the product came on time unfortunately the number of plugs in the box that was required I was short by nine number. ?”

Helpful Report

Posted 8 months ago

Hi Jason, Our apologies for the inconvenience. These are filled by weight so we're not sure how this has happened but we've contacted you to resolve the issue ASAP. Kind regards The Permagard Team

Posted 8 months ago

“Unsure on product as TNT unable to deliver within the promised timeframe.”

Helpful Report

Posted 8 months ago

Hi Paul. We’re sorry that you had issues with TNT and your delivery. TNT will attempt to redeliver any missed/failed deliveries however we understand that you were away at these times. We are sorry for the inconvenience this caused you and issued a refund straight away.

Posted 8 months ago

“The product is good, delivery 1 to 3 days happened but part order was delivered in 1 day great, but unfortunately the two rolls of waterproof membrane came on the third day. A bit frustrating.”

Helpful Report

Posted 9 months ago

We’re sorry to hear that your order came in multiple deliveries. We have been advised that TNT misrouted the membranes causing your order to be split up. As they are much larger they unfortunately cannot be moved as quickly as the boxes with the rest of your order. We apologise for any inconvenience. The Permagard team

Posted 9 months ago

“Good company to deal with, my delivery came promptly, I had a small issue with a faulty product but this was delt with immediately. I would have no problem recommending this company”

Helpful Report

Posted 9 months ago

“No problems at all with Permagard but dealing with Fedex/TNT was a complete nightmare. These two businesses are merging and both are now avoiding dealing with problems. There was no notification of a delivery date, so I was not in and a FedEx card was left. This was actually a TNT service. The package number on the card was wrong - too many numbers - and the only response from TNT was a computer driven response system. This only worked if you were the sender of the package and not the recipient. FedEx were totally unhelpful. They would not recognise that there was a need for a contact number to sort out the delivery issue. In future, I am not going to buy anything from companies that use FedEx as a courier. Their customer service is truly awful”

Helpful Report

Posted 11 months ago

Hi David. We’re really sorry about the issues you experienced with your delivery. As most of our products are classified as chemicals it means that our delivery options are more limited. However we are working with our delivery company to try and improve this service. The Permagard team

Posted 11 months ago

“Great product . Did not tell us that the sealer tape would be sent later in a separate package - still hasn’t arrived so project now delayed until it arrives.”

Helpful Report

Posted 1 year ago

Hi, We apologise for the inconvenience and the delay to your project. We've investigated with the delivery company and apparently the tape box got split from the rest of the consignment at the depot. It should have arrived by now within the three day window but please contact us if any further issues. Thanks Permagard Team

Posted 1 year ago

“The delivery was quick and the ordering was easy. However, whilst I commend your ethos on recyclable packaging, I was astounded to receive the product in such a huge, and I mean huge cardboard box and was wondering if that was the reason for the very pricey postage cost. I'm pretty sure this tiny bottle could have been securely packed in something a lot smaller as it weighed next to nothing. I would have given this 5 stars if it were not for the packaging reasons above. I am hopeful the next time I order something it will arrive in something more suitable for the size.”

Helpful Report

Posted 1 year ago

Hi Karen. Thanks for taking the time to review your order with us. Unfortunately on this occasion we had run out of our smallest boxes and sadly this is the next size up. We are currently reviewing our packaging and introducing postal bags for our smallest items. Please be assured that this will not have affected the cost of delivery. As most of our products are classed as hazardous chemicals we are charged at a higher price by our couriers although we are always looking how we can reduce these costs for the future. Permagard team

Posted 1 year ago

“Used more than expected. . .drilling a 9-inch wall. .30 meters total, I was getting through a tube for every 3 -4 holes at the spacings required. So, it can get rather expensive. Can't say how well this will work yet as it's too soon. . but gave it an acceptable rating for ease of use.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review your order. As a general rule of thumb, with a 12mm borehole at just under 9" depth the product will achieve 1.5m per tube. However if there’s a small cavity, cream may be being lost or if there are lots of broken out mortar beds this will also affect consumption. If you need any support in future, please give us a call. The Permagard team

Posted 1 year ago

Permagard is rated 4.8 based on 5,026 reviews