Permagard Reviews

Name: Permagard
Rating: 4.83

4.8 Rating 5,027 Reviews

97 %

of reviewers recommend Permagard

4.8

Based on 5,027 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Permagard 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods not received.”

Helpful Report

Posted 3 weeks ago

Hi David. We're sorry that you've experienced a problem with your order. Due to a failed delivery attempt, your order was taken to a DPD pick up point for collection. We emailed over the collection details. If you ever encounter any delivery issues in the future, please give us a call and we will sort them out as quickly as possible.

Posted 3 weeks ago

“Terrible returns policy Very disappointed”

Helpful Report

Posted 4 months ago

Hi Robbie. We're sorry that the product you ordered wasn't what you needed in this instance. Unfortunately, since there was no fault and the item was ordered in error, our options for returns are more limited. However, as we discussed, we are happy to refund the order if you are able to arrange return delivery to us. If you have any more questions, please do get in touch with the team. The Permagard team.

Posted 4 months ago

“It was not a good at all”

Helpful Report

Posted 1 year ago

Sorry to hear that you weren’t happy with your order. Please do get in touch with us on sales@permagard.co.uk with any issues you are facing. The Permagard team

Posted 1 year ago

“Sadly they do not deliver to the Scottish Islands”

Helpful Report

Posted 1 year ago

Thank you for taking the time to feedback on your experience. Unfortunately as most of our products are classified as chemicals it means that our delivery is limited to mainland only. We can however deliver to a forwarding address in future if this is a good alternative. The Permagard team

Posted 1 year ago

“Never understand using couriers who attempt repeated deliveries outside of business hours. Still have not received the product.”

Helpful Report

Posted 1 year ago

Hi Sean. Please accept our apologies for the issues you've experienced with the couriers. We believe this is sorted now however we are always looking for better ways to improve our service so thank you for feeding this back. The Permagard team

Posted 1 year ago

“I live in London and I placed an order on 20th October and 8 days later and I’m still waiting for delivery. They have sent an email about the order which is very confusing. It’s state my order is ready for collection but yet he has a shipping address. Which is it. Ready for collection or is it being delivered?”

Helpful Report

Posted 1 year ago

Hi Imran Thanks for your feedback. For your recent order, in-store collection was selected as the delivery option - this is for customers wanting to collect from our Avonmouth depot. We understand that you do not want to collect from our Avonmouth/Bristol depot and that you want your item delivered to you. Our team have therefore reached out to you to get payment for delivery but not yet received any response. Please contact the office and we can take the payment and get your order sent out asap. Many thanks The Permagard Team

Posted 1 year ago

“Very disappointed- spent ages preparing interior sandstone wall of outbuildings which had been painted previously with ordinary masonry paint. Over the years it had flaked and blown in places due to damp(no damp course). Stripped it back and have had dehumidifier running for months. 2 coats of Permaguard and damp stain comes straight through ?? Thought it would seal this so I could overpaint again - unfortunately not. Any suggestions??”

Helpful Report

Posted 1 year ago

Hi Graeme. Thank you for taking the time to leave feedback on your experience. Our technical expert Chris has reached out to you to help with this issue. Hopefully, we can get it resolved ASAP! The Permagard team

Posted 1 year ago

“Not the easiest product to use. I would have been better getting professionals to do it which is what I am doing now. Smaller tubs would be an advantage.”

Helpful Report

Posted 1 year ago

Hi Maria. We pride ourselves on giving people the tools and information they need to undertake these types of jobs themselves so we’re sorry that you came into difficulty using our products. We understand you have now gone down another route, but if you ever need any information on applying products etc. please do give our team a call and we’d be more than happy to help.

Posted 1 year ago

“Delivery was programmed for 5 March 2022, however this is a building site so we can only take delivery Mon - Fri. ...... 8.00 - 16.00 The materials were not delivered, we are still waiting for the delivery”

Helpful Report

Posted 2 years ago

Good afternoon Mr Eiles, Thank you for your review. We have tracked the shipment on DPD and can see it was delivered on 2nd March at 12:03 – The order was signed for by “Brad”. We have an image from DPD if you would like to contact us directly and check the location. If you have any issues locating your delivery, please call the office on 0117 982 3282 and one of our team will be happy to assist you. Regards The Permagard Team

Posted 2 years ago

“So far I've 1st coated garage yesterday and followed instructions and it hasn't cured and is still wet more than 24 hr later.”

Permagard 1 star review on 15th February 2022

Helpful Report

Posted 2 years ago

“I was sent the wrong item.”

Helpful Report

Posted 2 years ago

“As I am still waiting on the product this is probably a wasted venture”

Helpful Report

Posted 2 years ago

Hi Richard, we are extremely sorry for the delay in receiving your order. Our courier has left the order with a neighbour however they are working to resolve this imminently. All the best, the Permagard team.

Posted 2 years ago

“Has not arrived yet!!!”

Helpful Report

Posted 2 years ago

Hi there, we are extremely sorry for the delay in your order reaching you, our courier FED EX attempted delivery but you were not in. A re-delivery has taken place and the order has been left as instructed. Apologies for the delay. All the best, the Permagard team

Posted 2 years ago

“Totally appalling service and expensive. Especially if you require extra items following your initial order. I informed them I will never use the company again and I have sourced a more local supplier.”

Helpful Report

Posted 2 years ago

Hello Mr Bell, We are sorry that you are not entirely happy with your ordering experience. We always strive to provide the best possible service and in this case your original order had already left us on a next day delivery when you were looking to order more products. At this point we would always require the additional carriage fee as this is now a separate order. We apologise for the slight mix up when you called for your second order as we initially thought that your original order hadn’t yet left us. Kind regards The Permagard Team

Posted 2 years ago

“Considering the cost for a passive vent, which is merely 2 vent covers, 300mm of 100mm pipe and about 100mm of woven fleece insert, I was utterly dismayed that it did not include the 8 x fixings for the vent covers.”

Helpful Report

Posted 2 years ago

Hi Hugh Thank you for leaving a review, we take all feedback on board. Whilst the unit does require screws and wall plugs to install we generally find that we cannot supply a fixing that suits all surfaces to which the unit is installed therefore we choose not to supply the fixings with the unit. We suggest the installer obtains the correct fixings for the surface such as masonry, plasterboard etc to ensure a firm fix. Kind regards The Permagard Team

Posted 2 years ago

“We were led to believe this product would dry out quite colourless. Unfortunately after testing on a spare piece of Bath stone and leaving overnight it is quite apparent it has stained a yellowish colour. Unusable and money wasted”

Helpful Report

Posted 2 years ago

Hi Jack, thank you for your review, the product you have used will leave the surface as it was before treatment however the product will take between 7-28 days to fully cure. In the meantime, some colour/ shade difference can be expected especially in just 24 hours. One of our technical team will be in contact to discuss this with you via a direct message to your email. Steve, Permagard.

Posted 2 years ago

“Not used it yet so couldn't tell you”

Helpful Report

Posted 2 years ago

Hi Brandon, thanks for the review. If you’d consider updating it when you’ve used it - we believe in the effectiveness of all our products. All the best, Steve, Permagard.

Posted 2 years ago

“It is very strange that screws and wall plugs are not included in the package when installation requires specific screws and wall plugs. We have installed the system few days ago, and haven't noticed much difference yet.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review, we take all feedback on board. Whilst the unit does require screws and wall plugs to install we generally find that we cannot supply a fixing that suits all surfaces to which the unit is installed therefore we choose not to supply the fixings with the unit. We suggest the installer obtains the correct fixings for the surface such as masonry, plasterboard etc to ensure a firm fix. As the unit is not mechanical it can take some time for results to be visible. Also as we are now out of condensation season this will also contribute to results taking longer to be visible. Steve, Permagard

Posted 2 years ago

“Fixings supplied were poor quality- i will need to source different fixings - as they snap/bend very easily”

Helpful Report

Posted 2 years ago

Hi Laura. We're sorry the plugs in your damp proof membrane kit are not performing well for you. One of our technical advisors has now been in contact to offer our assistance with the fixings via a direct message to your email. Steve at Permagard

Posted 2 years ago

“Very expensive delivery then late”

Helpful Report

Posted 3 years ago

Hi Rosie, We’re sorry that you were disappointed with the delivery of your order. Having looked into this we can see that you placed two orders, meaning you paid twice for delivery. In future if you ever have this issue, just give us a call and we’ll be happy to merge the two so you only have to pay once. Our next working day delivery service means it can take up to 2-3 days to reach you if you place your order on a weekend. We hope it wasn’t too much of an inconvenience for you and you’re happy with the product. The Permagard team

Posted 3 years ago

Permagard is rated 4.8 based on 5,027 reviews