Permagard Reviews

Name: Permagard
Rating: 4.83

4.8 Rating 5,024 Reviews

97 %

of reviewers recommend Permagard

4.8

Based on 5,024 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Permagard 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After paying for delivery I received three different items over three days which caused a delay on our project….”

Helpful Report

Posted 3 weeks ago

Hi Fergus. Thank you for taking the time to leave a review. Unfortunately because of the various sizes of boxes required, DPD's policy is to ship them separately. All packages did arrive within the 1–3 working day time frame that we work to, but we apologise for the inconvenience of you receiving multiple deliveries from one order. The Permagard team

Posted 3 weeks ago

“Very efficient with helpful support on line.”

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Posted 1 month ago

Hi Elizabeth - thank you for taking the time to leave a review, and we’re glad to hear that you were pleased with our service! With this in mind, we can see that you gave us two stars - were there any issues with your order that have led to this? If so, please can you share more information so we can look into it? Thanks The Permagard team

Posted 1 month ago

“I use Permagaurd quite often but I was unhappy with the service on my last occasion. When trying to buy a 50sqm kit of tanking we somehow ended up with half what was needed and then I had to buy the missing products that didnt arrive. This puit me over budget on the materials side of the project.”

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Posted 1 month ago

Hi David, thank you for taking the time to leave us a review. We noticed that you ordered the individual membrane rolls on our website rather than the membrane kit. Unfortunately, as the orders were placed online, we wouldn't have known that you really required the kit with the plugs and tape as well. Sorry to hear that you didn't receive what you thought you had ordered.  Our customer service team has reached out separately to help if you have any other queries. Thanks again, The Permagard team

Posted 1 month ago

“Ordered two only received one”

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Posted 1 month ago

“Poor nozzle attachment to the cream cylinder body. It failed and lost a lot of cream. I ended up buying dry rods to finish the work. Manufacturers must fix this problem soon.”

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Posted 7 months ago

“specifically booked 1 to 3-day delivery due to a damp problem we encountered. Delivery not made within 1 to 3 day period. sent an email to register disappointment and advising id be returning but not even the decency of a response. Clearly, no idea of customer service once people have paid their money.”

Helpful Report

Posted 1 year ago

Hi Stuart, Please accept our sincerest apologies that you didn’t receive a reply from our customer service team. Customers are at the heart of what we do and we pride ourselves on delivering the highest standard of service - we are very sorry that we fell short on this occasion. Our Technical Manager Gregg will be in touch to discuss your issues and any next steps. As with many industries, our couriers are currently experiencing delays in delivery times due to exceptional demand and circumstances beyond our control. We always strive to meet 1-3 day delivery times, but in the current circumstances we are unable to guarantee this. As a result of your feedback, we have changed the delivery messaging on our website to ensure that we are raising this issue. The Permagard team

Posted 1 year ago

“We have used permaguard tanking slurry for a few years now, more than happy, Placed an order for some more as I usually do, Quick delivery as normal. Only to find you have changed packages from 25kg down to 20kg so over 5 packages I’m 25kg short from what I was expecting ! Even your review pictures say tanking slurry 25kg bucket !”

Helpful Report

Posted 1 year ago

Hi Shawn, We're sorry to hear that you're not entirely happy with your order, for the reasons mentioned. We understand your frustration and thank you for highlighting the bucket image. Unfortunately we have had to reduce the weight of the product in order to maintain a reasonable carriage cost for customers. Please accept our apologies for the oversight on the image and thank you for your valued business. Kind regards The Permagard Team

Posted 1 year ago

“The order was wrong. Not enough plugs to complete the wall membrane.”

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Posted 1 year ago

Hi Paul. Sorry to hear that you don’t have enough plugs to complete your job! Kate has been in touch to arrange an additional box of plugs to be sent out to you ASAP. The Permagard team

Posted 1 year ago

“Found brushing product onto the bricks difficult, congealing into lumps in places, try a second coat once dried. No notification of delivery, turned up unexpectedly.”

Helpful Report

Posted 1 year ago

Hi Ronald. Thank you for your review. One of our technical team will be in contact to discuss the site conditions and application method shortly as this may have contributed to the issues that you have with the product. Hopefully, we can get this sorted for you. The Permagard team

Posted 1 year ago

“Delivered fine but the black plastic screw top is impossible to open tby any of the builders so we have not been able to use the product! Just crewed on far too tightly. Not fit for purpose as a result.”

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Posted 1 year ago

Hi Deborah. Thank you for your review. We are extremely sorry that you are unable to undo the lid of the product. All packaging is assembled to the manufacturer's guidance by our remote packaging line. We have found the best solution is to break the tamper-evident seal first and then undo the lid which will be easier to remove from the container at this point. If you have any further issues please give us a call and we will replace the product for you. The Permagard team

Posted 1 year ago

“Delivery was on a reasonable time scale , so I thought - but only 25% of my order has arrived so far. No explanation given. No idea where the rest is or when it'll get here.”

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Posted 1 year ago

“Returns are complicated and not supported I felt that my job was over estimated And when I asked support to return there wasn’t any”

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Posted 1 year ago

Hi Alice. We’re sorry that you weren’t 100% happy with your order. After discussing requirements with your builder, we understand there was excess product remaining. On this occasion we agreed to take the goods back if he organised the return, however we have heard nothing since. Please do get in touch with our team if you need more assistance with this. The Permagard Tema

Posted 1 year ago

“I paid £10 postage for a small box of seeds. No branding or information came with it just a plastic box with seeds”

Permagard 2 star review on 18th February 2022

Helpful Report

Posted 2 years ago

Hi Theo, Thanks for getting in touch and providing feedback. Apologies that the seed box didn't feature the branded label. Every container should have a branded label on top, which may have peeled off in this case. We've fed back to the team too. The product page on the website provides more information about the seeds - https://www.permagard.co.uk/wildflower-seeds-green-roof. Apologies again The Permagard Team

Posted 2 years ago

“The order arrived the day after i was informed it would be delivered by the delivery co.”

Helpful Report

Posted 2 years ago

Good afternoon Mr Kenny, Thank you for taking the time to send us a review. We have looked into this and can see that DPD attempted delivery on 25/01/2022 but unfortunately, there was no one available and a calling card was left. The order was then delivered the following day at 8:01am. We hope you are pleased with the products and thank you again for your order. Kind regards The Permagard Team

Posted 2 years ago

“One of the tubs turned up broken.”

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Posted 2 years ago

“Didn't remove our mould unfortunately. Also the blurb on the website says "It works across a variety of surfaces including ... painted surfaces." but on the bottle suggested the paint had to be removed for best results, so felt a bit misledd.”

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Posted 2 years ago

“At the moment not very good”

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Posted 2 years ago

Hi Mr Begley Thank you for your product feed back. Depending on the substrate and the saturation, DPC Creams can take 6 - 12 weeks to start having a drying effect on the masonry and then the wall itself will need to dry out. We would not expect you to require multiple applications of Kiesol C for the product to work therefore if you are not seeing signs of the product working as expected then please give us a call on 0117 9823282. If you speak with one of our technical team we can discuss the project with you and get a solution for you. Kind regards The Permagard Team

Posted 2 years ago

“Still waiting for the delivery?”

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Posted 2 years ago

Hi Christopher, We’re really sorry that you have not received one of your orders yet. TNT is showing that both packages were delivered to you on 14th, however we will be in contact with you shortly to identify what you are missing and to get this resolved for you asap. Kind regards, The Permagard Team

Posted 2 years ago

“I ordered some paint for my living room and kitchen which is very good but the let down was the customer services afterwards. When I ordered the paint the shipping address was my home address as I knew the paint would be heavy. I then receive an e-mail to say the paint would be delivered to my local drop off news agent. I then mailed them to say the address was different but with no reply so consequently I had to go and pick up my paint. Wasn’t happy at all.”

Helpful Report

Posted 3 years ago

Hi Tracey, We’re sorry that you experienced difficulties with your order. Having looked into this, we see that your delivery address was set to a home address. Permagard are unable to arrange delivery to collection points so it seems this error sits with DPD directly. We’re sorry for the inconvenience this caused you. Unfortunately we don’t have access to requests made to DPD regarding our orders otherwise we would have looked into resolving this for you. We pride ourselves on our customer service and are sorry that you have been let down by the couriers in this instance. The Permagard team

Posted 3 years ago

“Had to pay for another piece of piping which you didn’t send first time !”

Helpful Report

Posted 3 years ago

Hi Della, We have just looked into your first order and can see that you only purchased one item, which was sent out to you. If you have any further queries please contact our sales team. The Permagard Team

Posted 3 years ago

Permagard is rated 4.8 based on 5,024 reviews