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Permagard Reviews

4.8 Rating 5,041 Reviews

97 %

of reviewers recommend Permagard

Company Reviews

Product Reviews

4.8

Based on 5,041 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Permagard 5 star review on 5th April 2024

Permagard 5 star review on 30th October 2023

Permagard 5 star review on 22nd September 2023

Permagard 5 star review on 22nd September 2023

Permagard 5 star review on 14th August 2023

Permagard 5 star review on 14th August 2023

Permagard 5 star review on 11th August 2023

72

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used more than expected. . .drilling a 9-inch wall. .30 meters total, I was getting through a tube for every 3 -4 holes at the spacings required. So, it can get rather expensive. Can't say how well this will work yet as it's too soon. . but gave it an acceptable rating for ease of use.”

Posted 1 year ago

Thank you for taking the time to review your order. As a general rule of thumb, with a 12mm borehole at just under 9" depth the product will achieve 1.5m per tube. However if there’s a small cavity, cream may be being lost or if there are lots of broken out mortar beds this will also affect consumption. If you need any support in future, please give us a call. The Permagard team

Posted 1 year ago

“Called back when they said they would, short shrift to the point about technical questions asked”

Posted 1 year ago

Dear Robert, Thanks for your feedback. The team is sorry to hear that you felt we could have spent more time in answering your technical questions. At Permagard, we aim to give every customer the information they need to get the job done. Sometimes our small expert team get busy answering queries and don't have as much time as we'd like. Thanks again for taking the time to provide feedback.

Posted 1 year ago

“Efficient delivery of wildflower seeds but with an eye watering post and packing charge.”

Posted 1 year ago

“Well postage was brilliant item’s should have been good but unfortunately the mesh inside tubes r missing so not good Apart from that their good things to hav in yur hse”

Posted 1 year ago

Hi David. Thanks for taking the time to leave a review. We’re sorry to hear that your Perma-Vents were missing the internal mesh. Please do get in touch with our team if you would like a replacement. The Permagard team

Posted 1 year ago

“Hi, haven’t used it yet, will review very soon.”

Posted 1 year ago

“I ordered and paid for a 1 to 3 day delivery, but goods did not arrive until day 6, which was dissapointing. But goods were of excellent quality. Not fitted yet due to late delivery.”

Posted 1 year ago

Thank you for taking the time to leave a review. Our couriers have been experiencing unexpected delays which has unfortunately affected some of our customers. There are a number of factors outside our and their control but we are working hard with them to minimise any disruption. Please accept our apologies for any inconvenience this has caused.

Posted 1 year ago

“I have no problem with the permagard product but the postage was too expensive”

Posted 1 year ago

Hi Nicole. Thanks for your feedback. We’re glad that you were happy with the product! In regards to delivery, unfortunately as most of our products are classified as chemicals it means that delivery is more costly. This is something we're currently working with our delivery company to try and reduce. The Permagard team

Posted 1 year ago

“Took to long to receive product?”

Posted 1 year ago

Hi Mervin. Thank you for taking the time to leave a review. Our couriers have been experiencing unexpected delays which has unfortunately affected some of our customers. We are working hard to try and minimise any disruption. Please accept our apologies for any inconvenience this has caused.

Posted 1 year ago

“First package I bought was useless the pump part didn't work and blew out the pipe at the bottom. It went everywhere.”

Posted 1 year ago

We are dedicated to providing high quality products - please accept our apologies that their was a fault with the item in your first order. We encourage all customers to contact us directly with any issue as our aim is to rectify it as soon as possible. We hope the second pump works as it should do and you are able to complete the job. Thank you for taking the time to feedback. The Permagard team

Posted 1 year ago

“Haven't been able to use it yet, so can't comment..”

Posted 1 year ago

“Not sure who printed address label but it was printed as 33 instead of 35. Checked order and address was correct for 35. Couldnt find item untill next door neighbour brought it. Contacted courier originally to say hadnt received parcel they never got back to me.”

Posted 1 year ago

Hi Alexander. Please accept our apologies that there was an issue with your order. We've never seen this before but have circulated this information in hope it doesn't happen again. Once again, we apologise for the inconvenience. The Permagard team

Posted 1 year ago

“I placed my order Friday around 4 pm but got no recognition of processing till the following Tuesday. It did however arrive on Tuesday but this made it a day late for the job I was meant o do on Monday!”

Posted 1 year ago

Hi Richard. Thank you for your feedback. Unfortunately your order was placed after we had already closed for the weekend of the Queen's funeral and therefore no orders were processed until the Tuesday. We sincerely apologise for the delay with your order. The Permagard team

Posted 1 year ago

“I didn't find the products particularly easy to use - wasn't sure what consistency to aim for or how long to let it dry before second coating - the advice of 2 to 24 hours was a bit vague. I have completed the work and it has certainly set hard so hopefully I have resolved my water seepage issues. I could not get it to stick to 2 of the walls I was hoping to treat - these had light grey bricks which were very absorbant and no amount of pre spraying with water would result in decent adhesion - most of it fell off when dry. I therefore have not continued to treat these walls and frustratingly have a lot of product left over.”

Posted 1 year ago

Hi Phil. Thank you for taking the time to leave feedback on your experience. Our technical expert Chris has reached out to you to help with this issue. Hopefully we can get it resolved ASAP! The Permagard team

Posted 1 year ago

“There were no joiners for the perimeter drain in the kit and the wall membrane was too finely calculated for area. Otherwise great”

Posted 1 year ago

Hi Mark, Thanks for your review. We’re sorry that you encountered issues with your order. From our records, we can see that you ordered the membrane only, rather than the kit which includes the membrane, tape and wall plugs. If you still require the additional products, you can find plugs and jointing tape under Related Products here: https://www.permagard.co.uk/permaseal-8-clear-40m If you have any questions, please do get in touch with our team at sales@permagard.co.uk

Posted 1 year ago

“Product arrived faulty but was rectified after a quick phone call and email. Haven’t tried the woodworm killer as yet, but concerned about overspray onto my plants.”

Posted 1 year ago

“I ordered from Permaguard a pair of Newton NP400 sump pumps and a John Newton hi-level water alarm. The pumps were to replace the original NP400s installed 12 years ago ad one had developed an earth leakage problem. They arrived with the reducing adaptors for the check valves, but did not include any actual check valves. (Their NP400 specification included check valves). After contacting Permaguard, they arranged for Newtonwaterproofing to send me the check valves and correct outlet adaptor. I also asked for a replacement sump manhole cover, and the Tech guy said he'd sent me details of suitable replacement They arrived quickly, but were not the same as the originals. The original check valves had a 2 inch straight outlet which the 50mm waste water pipework connected directly via a straight rubber coupler. I've since sorted this out with John Newtonwaterproofing who have sent me the correct check valves. It turns out that they changed the check valve spec 8 years ago, but still had some originals in stock. Permaguard needs to ship the NP400s with check valves and needs to check with the customer what size outlet pipework is currently in use in their sump arrangement. A week later and I've also not heard anything regarding the sump Lid/manhole cover yet. Otherwise good service. I've used them a lot for damp and waterproofing building issues as well as crack stitching.”

Posted 2 years ago

Hi David, Thank you for your review and your understanding as we’ve worked on resolving the issue. Unfortunately, we weren’t made aware that Newton had made changes to what was included with the pump. We understand that the issue was then compounded by incorrect items being sent out to you. We apologise for the inconvenience and appreciate your comments - we have now amended the details online. Thanks once again for your custom and apologies for the issues you experienced. Thanks The Permagard Team

Posted 2 years ago

“Difficult to review a product you cannot see working. So can only really rate the delivery and customer service. But are good. No problem at all. However an I know this is a mistake on my part but your quantity guide needs a tinker as I order 13 tubes originally. But that was miles to little and I had to order an additional 7 tubes which obviously cost a lot more and an additional postage cost. Thank Jamie”

Posted 2 years ago

Hi Jamie, Thank you for taking the time to leave a review. The coverage rate for the DPC injection creams can vary depending on the make-up of the wall. The coverage rate is an approximate guide as cream can be lost in voids and cavities but please contact our technical team for further guidance or help working out the correct quantities for your type of wall. Best wishes, The Permagard Team

Posted 2 years ago

“Ordering and delivery good”

Posted 2 years ago

“Not impressed with the new way of packaging the bars 3 meters long after removing from packaging they do not straighten out”

Posted 2 years ago

“Wrote an email asking questions about a product I'd purchased still not heard anything re the question.”

Posted 2 years ago

Hi Ryan, sincerely sorry for the delay in our reply to your email, our team have sent a response now. All the best, The Permagard team

Posted 2 years ago

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Permagard is rated 4.8 based on 5,041 reviews