Perfectglasses.co.uk Reviews

Name: Perfectglasses.co.uk
Address: Unit 2 Kenway Brook Street, Shepshed
Rating: 4.46

4.5 Rating 340 Reviews

88 %

of reviewers recommend Perfectglasses.co.uk

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Phone:

01509279955

Email:

support@perfectglasses.co.uk

Location:

Unit 2 Kenway Brook Street
Shepshed
LE129RG

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Perfectglasses.co.uk 5 star review on 11th July 2018

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst experience ever. Trying to order glasses but the checkout page keeps saying it's unavailable. Just lost a customer and money.”

Helpful Report

Posted 10 months ago

“strongly recommended not buying from this company. If you order from this company waste your money and time. I had extremely bad experience for me with your company. Unfortunately I waste time and my money . poor product and dispatch and delivery take more than 30 days. Cannot track them when it says despatched my glasses were received after a month and it wasn’t as described on the website. They are not honest with your customers. When I complained they didn’t accept a refund.”

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Posted 1 year ago

“Never buy glasses from here…..go to your optician. I thought I would get a second back up pair and used exactly the same prescription as my first pair. They arrived broken with prescription wrong I returned them. They came back fixed but still wrong prescription so still can’t use them. Won’t give my money back ….😡😡😡😡😡😡….”

Helpful Report

Posted 1 year ago

“Please support your local optician rather than using Perfect Glasses. It is only after you have paid online that you discover the business is managed from outside the UK (even if it does have a physical presence in LE12). I had sent my favourite glasses for reglazing, following the instructions to the letter. After waiting for many days for any sort of acknowledgement or progress update, I started contacting the company. I received the same bland response every time, usually after a major delay. I had to do all the chasing; at no point was anything ever volunteered to me. Halfway through the dialogue I had to send a copy of the postal receipt to prove that I had in fact sent my glasses to the lab. Luckily I had a photograph of the receiving staff members signature, otherwise I believe I would have lost my glasses and my money. It was only when I started suggesting a refund after several weeks that anything began to happen. In fairness, the eventual reglazing had been undertaken well and the glasses were (unusually I understand) sent back by next day delivery. Please support your local optician - the savings here are just not worth the hassle and stress.”

Helpful Report

Posted 1 year ago

“Hindsight is wonderful, I should have read a few more reviews. 55 day old order with no sign of delivery. Very poor.”

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Posted 1 year ago

“I have had glasses from perfect glasses before. I ordered on August 23 glasses arrived on 24th September. 48 hour delivery. They are okay”

Helpful Report

Posted 1 year ago

“It has been 8 weeks now and still no wearable glasses. A cheaper replacement was sent after 7 weeks which my daughter received today and the prescription is wrong!! The original designer glasses have disappeared off the face of the earth and no refund received to date. It’s been excuse after excuse. AVOID THIS COMPANY”

Helpful Report

Posted 1 year ago

“Ordered and paid for in full but no glasses delivered. Lots of excuses but no action and no refund. DO NOT USE THIS COMPANY!!!!”

Helpful Report

Posted 1 year ago

“I ordered and paid for glasses on 10th March…….it is now 13th April and still no glasses, poor communication and no refund when requested. Terrible service and time frames not realistic at all when they state 10-12 days. Avoid”

Helpful Report

Posted 2 years ago

“From reading the previous reviews (buyer beware and wish I’d done a bit more investigating before ordering with this firm!!!!) I’m not on my own… A shoddy pair of prescription sunglasses with that I cannot even focus out of. Slow delivery, poor customer service, misleading information including “being transported from Germany” …the glasses eventually arrived from China …. Over 10mm larger than advertised…. And now at the stage of fighting for my refund.. and they have gone quiet again.. glasses sent back by signed for delivery at my cost.. please do not use this firm….”

Helpful Report

Posted 2 years ago

“Buyer beware - Elongated delivery times, poor product and terrible customer service. Order placed at the start of Week 1. Dispatch notice day 2 of week 2. (Longer than the 72 hours). No updates despite chasing till order delivered Day 3 of WEEK 5. Whilst a 5 week delivery timescale was disappointing, even more disappointed to discover that the glasses were unusable as the strength of the prescription fitted to the glasses was completely incorrect. A long and protracted e-mail exchange with PerfectGlasses ensued where they continually stalled and delayed the conversation, chose to ignore my repeated requests to return the unusable glasses to them, or to process a refund given that the goods provided were not in line with the sales agreement. Left the issue in the hands of my credit card provider and ordered elsewhere. (Who delivered the correct prescription in 3 days...)”

Helpful Report

Posted 2 years ago

“Customer service is dreadful, cannot track them when it says despatched. Very poor service and aftercare.”

Helpful Report

Posted 2 years ago

“Made my order in mod Feb and still no glasses after a month, I was lied every time I have spoken to perfect glasses, I was told my glasses are ready and will be dispatched, 1h later I was told sorry your glasses was lost, second pear was made and was told glasses are now coming from Germany and DHl are refusing the delivery the glasses. Please don't use this company , the worst service ever. I now ordered my glasses from Mister Spex and I received my glasses from Germany with in 5 days ,”

Helpful Report

Posted 2 years ago

“A complete and utter joke!!! First set ordered (27th Jan), they lost them blaming the 'LOGISTICS COMPANY'. Ordered second set and was told a turn around of 7-10 days. What a surprise, they cant provide the 'FED-EX' tracking number and have not the slightest clue where, when and how they are being delivered. Absolute Joke!!!!! 6 Weeks and still no glasses !!!!!”

Helpful Report

Posted 2 years ago

“No refund yet, just getting lied to over and over, and over! BBB, I'm contacting!”

Helpful Report

Posted 2 years ago

“Not even 1 star....the glasses arrived, a flimsy, bendy plastic frame and completely incorrect prescription. Actually, no prescription, they would make anyone wearing them blind!”

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Posted 2 years ago

“My glasses were ordered over a month ago. 72 hours dispatch is promised on website. I keep emailing and I am constantly stalled. I’ve asked for a refund and the email responding to this has not arrived. I would never order again and neither should you.”

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Posted 2 years ago

“Totally unreliable. Ordered glasses on the 4th January, now 8th February, no sign of them. A text from Royal Mail said they were on their way from India. Useless unhelpful bunch of wasters”

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Posted 2 years ago

“I ordered my glasses on the 19th November, on the 10th December I was still waiting for my order. Unacceptable delivery times as these are not the cheapest glasses you could order. I was then told finally as my glasses were in transit I could not cancel the order and get a refund. Would not recommend this company or order from them again.”

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Posted 2 years ago

“I was recommended perfectglasses by my Dad, and I've been really really impressed. Not only are they the perfect prescription, but they look and feel great too. I've had numerous compliments and have taken to wearing them during the day as a fashion accessory (when I only initially purchased them for evening/dusk wearing when my eyesight feels affected). I was thrilled when they arrived and have recommended them to several friends. Comms was great too. There was a delay in postage (namely due to Brexit), but the person I spoke to was really helpful and offered me a refund. When the glasses actually arrived I was immensely grateful.”

Helpful Report

Posted 2 years ago

Perfectglasses.co.uk is rated 4.5 based on 340 reviews