Perfect Cleaning Reviews

Name: Perfect Cleaning
Address: Suite 5, 15 The BroadwayLondon, London
Rating: 4.06

4.1 Rating 163 Reviews

77 %

of reviewers recommend Perfect Cleaning

Company Reviews

Questions

Metrics

4.1

Based on 163 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

02030519085

Email:

info@perfectcleaning.co.uk

Location:

Suite 5, 15 The BroadwayLondon
London
IG8 0HL

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Perfect Cleaning 1 star review on 30th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cleaning in line with expectations and easy personnel to deal with, accept changes and bookings at very sort notice. Nothing to complain about, will be using the service again!”

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Posted 5 months ago

“This is the second time they helped to clean my home. Very professional and friendly team. My house is perfect without dirt, I have pets and it is usually difficult to completely remove their hairs but they make everything shine. Highly recommended”

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Posted 5 months ago

“Firstly the operative did not turn up and when I contacted Perfect Cleaning they seemed confused about which operative was due. They did not refund the deposit and actually took the balance, despite not performing any service whatsoever.”

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Posted 1 year ago

“Very poor service. 3 broken appointments. However that which they did was O.K. Pam in Wiltshire.”

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Posted 1 year ago

“They are truly appalling. I would not have them through the gate let alone through the door again. £150 down the drain. When I rang up to complain the manager was rude, unobliging and arrogant. No wonder the company Is rotten to the core. Do not use them Lexi Cook. Blandford”

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Posted 1 year ago

“When we booked they changed 2 times our cleaning date then after we arranged our house they said after one week they can able to come.”

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Posted 1 year ago

“Wouldn’t recommend this company at all. Friendly initially, but arrived with limited equipment , one cleaner. The property wasn’t in good condition and this was explained beforehand. But no attempt was made. Complained and had to chase up with phone calls, to eventually them agreeing to do a return visit. Expensive & waste of money.”

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Posted 1 year ago

“We are based in Berkshire, the service was done many months ago to clean our gutter, fascia and soffit++. The technician did the job in a rush ( not even 10minutes), knocked off one of our tile roof- left the fascia untouched. We of course got n touch with the company but told that they will send the same person! Big no- and will never use this company ever!”

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Posted 1 year ago

“I hired the company for my new 5 bedrooms purchase. The house was completely empty so easy job. They cleaned nothing. Everything was left as if they never turned up. When they arrived with over 1h delay they told me that they needed to go shopping to buy cleaning product. They arrived with no material. They charged me £619.5 which I am in dispute with my credit card company. I am hoping to get a full refund. This is a scam do not approach them. Else you’ll see your money go for nothing.”

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Posted 1 year ago

“Avoid this company for end of tenant cleaning. The customer service seemed nice at first and the booking was made for a 2 day clean of a 4 bedroom rental house. They sent 2 people to clean and "finished" in less than 1 day. The work performed was so bad that the landlord is charging me for a second clean as it was nowhere near the standard of an end of tenancy cleaning. The company had no interest in solving this amicably and refused any refund. Save your money and find a company that can do it right.”

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Posted 1 year ago

“STEER CLEAR FROM THIS BUSINESS!! Very shoddy service. The property was left more dirty than before they started. Firstly they send only 2 people to clean a 4 bed house. They arrived late and at 5pm clocked off with house an absolute mess. They then offered to do a reclean. Assigning one person that arrived 3 hours late and could only spend 2 hours cleaning. This person was just as terrible. They REFUSED to refund me and got nasty on the phone with me. I finally had to get another company to clean up after them, which cost me double. Please dont trust them AND DONT WASTE YOUR MONEY. You will regret the decision to do business with them.”

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Posted 1 year ago

“Man who came was good polite,helpful,professional and efficient. It was the poor customer service and admin. Said I could change booking on day as wasn't sure about dining chairs. Then denied it and got very rude and aggressive. Still waiting for call transcript. I wouldn't use ever again nor recommend to anyone to use of that is how they treat their customers.”

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Posted 2 years ago

“Incredibly bad cleaning service and very rude customer service. I do not recommend this company. They are unprofessional and they only care about taking payment. I complained about the quality of the job I booked and the managed yelled at me over the phone - quite in an aggressive manner. I don’t recommend to anyone!”

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Posted 2 years ago

“Be careful with them! They never refund me money after agreeing on it via email. Very disgraceful and cheating behaviour. I contracted them for End of Tenancy in early December; the job was very poorly executed, so bad that our landlord decided to use their own cleaners afterwards. I started a dispute of the charges via American Express and during the process the merchant (Perfect Cleaning) agreed on a 50% discount and issued a new invoice of £151. This was paid on Dec29 and on Jan04 they confirm the receipt of the money and that they deducted £307 from their account. Those money never made it back to me. I have sent something like 10 emails since then and also texted them on Whats App, but they don't even bother to reply. So they now hold £358 of my money when they agreed to £151. VERY SHAMEFUL behaviour.”

Helpful Report

Posted 2 years ago

“It has cost me 470 pounds and three visits to complete a satisfactory end of tenancy clean of my 50 square meter one-bedroom apartment, and it was only when I hired a different company that job was done to a good standard. The two times Perfect Clean sent their “technicians,” very little, if anything, got done. I can only imagine that the company hires people who have no idea of what the job entails, doesn’t give even minimal training, and perhaps does not treat them properly. The whole experience with Perfect Clean has been awful. Matthew, who has been sitting on my complaint for the last two months, still has not refunded the 300 pounds I paid for their service despite the mountains of photographic evidence provided of their shoddy work. He must have a busy job as complaints manager. I have called and emailed multiple times and patiently provided everything they asked for, including the re-clean invoice and comprehensive photos from all three cleanings. Just today I was told once again that Matthew was not available, my case was being looked at, and I would receive and email within the day. Once again, it has not happened. I’m tired of being given the run-around, and I warned them 10 days ago that if this was not resolved by today I would post a review, so here it is. I had no idea that such poor service was possible from a British company.”

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Posted 2 years ago

“They are amazing trust worthly!”

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Posted 2 years ago

“a thief company that does not pay taxes, that does not pay its employees! did not support such a company!!!”

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Posted 2 years ago

“Unfortunately I cannot recommend this company, the floor was dirty when they left and the windows still dirty. I asked them to come back and they tried spraying it and rubbing with a cloth but made not difference. I got out my mop and some flash and it was clean within minutes. Customer service not very good either.”

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Posted 2 years ago

“Do not use this company- It like flushing £150 down the drain unlike the dirt that stayed firmly in my house and this was their second attempt at a deep clean- disgusting”

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Posted 2 years ago

“Was very efficient. I was pleased with the outcome.”

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Posted 2 years ago

Perfect Cleaning is rated 4.1 based on 163 reviews