Pen & Paper Reviews

Name: Pen & Paper
Address: 13-17 Royal Arcade, Cardiff
Rating: 4.91

4.9 Rating 1,144 Reviews

98 %

of reviewers recommend Pen & Paper

4.9

Based on 1,144 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02920373738

Email:

sales@penandpaper.co.uk

Location:

13-17 Royal Arcade
Cardiff
CF10 1AE

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Pen & Paper 5 star review on 27th September 2018

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“bags didn’t come as advertised, very small and when i sent back one month ago i still haven’t got my £20 refund …. fuming !”

Helpful Report

Posted 1 year ago

“Amazingly fast. Excellent service and a great price.”

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Posted 3 years ago

“Delighted with purchases and service”

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Posted 3 years ago

“I have made two online purchases from The Pen & Paper. On each occasion the price for what I wanted was good, the online purchase was simple and clear (including choice of nib, pen refill choice etc.). Delivery to Northern Ireland was swift. Excellent service! Thank you.”

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Posted 3 years ago

“Ordered a Conklin All American at a very competitive price, and when I called with a question I was greeted by a very polite and courteous member of staff. Will definitely shop again as this is my second purchase from them and have nothing but positive experiences buying from them.”

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Posted 3 years ago

“I was amazed at prompt efficient service and quick delivery Thank you Love my pen / rollerball Recommended you to a friend”

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Posted 3 years ago

“Speedy & efficient delivery - product exactly as described for a reasonable price. Handwritten parcel was a nice touch!”

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Posted 3 years ago

“Always a great service at this shop. Unfortunately I haven’t been able to go to Cardiff since March, so I have had to order supplies, but the delivery is always speedy. I particularly liked the Paperblanks diary that I ordered this time. The cover is lovely.”

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Posted 3 years ago

“Fantastic shop with a wide and quality range for reasonable prices.”

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Posted 3 years ago

“Izzy at Pen & Paper went above and beyond to make sure I received suitable pens, when the originals I sought were out of stock. Highly recommend for anyone finicky about their stationary!”

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Posted 3 years ago

“Super service! Very difficult to find good stationery, fantastic that you stock Basildon Bond writing paper, I may finally get back to writing letters to cheer up elderly relatives at this time. Delighted to be able to support an independent shop during this Covid crisis. Much better than Amazon!”

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Posted 3 years ago

“Excellent service and delivery. I will use them again.”

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Posted 3 years ago

“This is the only site where I can buy easily refills for my Parker Biro. I wish to use fine points and I buy them in red, black and blue colours. The service and packaging is excellent and I am glad that they are back online.”

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Posted 3 years ago

“Very nice filofax paper, efficiently delivered”

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Posted 3 years ago

“Easy to navigate website. Fast delivery. Very impressed.”

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Posted 3 years ago

“I bought two identical Lamy Studio rollerball pens from Pen & Paper as gifts. The sellection on their website was fantastic and the prices were the best I could find. I received my order very quickly, it was well packaged and in perfect condition. I am delighted with the products, and the service I experienced was first class.”

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Posted 3 years ago

“Very easy to navigate the specialist listings and order correct leads with choice of hardness/softness good value and low cost of postage by royal mail my preferred delivery service . Well done guys”

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Posted 3 years ago

“I ordered 10 packs of Diplomat International Sized Ink Cartridges, which were delivered in just a few days and at a great price.”

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Posted 3 years ago

“Very fast delivery and a very good price for a Parker pen. An extremely professional and customer-focussed store. Many thanks.”

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Posted 3 years ago

“Good comunication, quick delivery, well packaged and as described. Lovely Lamy fountain pen.”

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Posted 3 years ago

Pen & Paper is rated 4.9 based on 1,144 reviews