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PC Specialist Reviews

4.8 Rating 3,369 Reviews

96 %

of reviewers recommend PC Specialist

Company Reviews

4.8

Based on 3,369 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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PC Specialist 5 star review on 12th April 2024

PC Specialist 5 star review on 28th March 2024

PC Specialist 5 star review on 27th March 2024

PC Specialist 5 star review on 27th March 2024

PC Specialist 5 star review on 8th March 2024

PC Specialist 5 star review on 7th March 2024

PC Specialist 5 star review on 13th February 2024

Kaylee-Louise Rose

217

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a pretty pricey custom and they made sure to keep me updated with the building, testing and shipping process via email. Delivery was exactly when stated and quick. And the pc its self worked percectly right out of the box, plug in and play.”

Posted 1 day ago

“Little expensive but worth it, customer support are very effective”

Posted 1 day ago

“Decent job”

Posted 1 day ago

“Diligent service, quality control picked up a faulty USB slot and fixed it before dispatch. Still got the rig to me in 5 working days. Boss that”

Posted 3 days ago

“Easy to use interface when designing a system on the PC Specialist website. Reasonable build time and a quality product. I was sent updates throughout the whole process for each stage; initial order, building, testing and when it was out for delivery.”

Posted 4 days ago

“The customer service after my order was poor which is a shame as the two machines I bought are good. I had an issue with a monitor 6 days in and initially was told that sending it the manafacturer was probably quicker than them. At this point I told them to cancel my other order if this was what customer service looked like. They then offered to collect my faulty monitor, inspect and send a replacement. Great, so I sent my monitor back and continued with my other order. I was originally told that my monitor replacement would take "a few days, a week at most". I emailed on Wednesday to say that it had been a week and I hadn't heard anything, was there an update? I was told my monitor was ready for dispatch and probably would be out for delivery that day or the next. Two days later, I emailed again to say that I hadn't received my monitor or any notification of it being dispatched. I was then told it wasn't dispatched, but "due to the nature of the issue" (which they absolutely knew about since there had been extensive communication and lots of pictures!) it had been sent back to the manafacturer. They might hear from them at some point next week and then they'll be in touch with me. So, either the middle agent was either lying, hadn't bothered to actually check or a combination of the above. Buy a PC by all means, but if it has a problem, it's going to be a battle.”

Posted 4 days ago

“I am very happy with how they showed me a flow chart on the prosses they uses. My new desk top runs and loads games so much faster and I no longer have car wash graphics in high resolution games.”

Posted 4 days ago

“The website is nice and easy to use, even more so as a first time builder where it gives recommendations/advice when components may not be compatible etc. Then build and delivery time was super quick and the pc came really well packaged and ready to set up. I’ve had it for around 2 weeks now and the PC is flawless no issues at all.”

Posted 4 days ago

“First class self specified system build service. The web site advised any compatibility issues with selected components. Easily amended to suit compatibility with the total package. Quick delivery within 7 days, as per the estimated time and well packed for carriage. Quality components. Great price.”

Posted 4 days ago

“Very simple and clear automated service.”

Posted 4 days ago

“I recommend Pc specialist for everyone that is looking for a serious company and an amazing product.”

Posted 4 days ago

“Everything in stock, very fast build time to delivery and it works perfectly. :)”

Posted 4 days ago

“I will be honest at first I wasnt happy with the product, partly buyers remorse but when the USB slots were not recognising my mouse i was upset. After a few updates of windows 11 it rectified the issue. I did email the team and they sent me the drivers and links quickly so that it would fix the issue but they did advise that occasionally there are some windows 11 updates that will change things. As we all know Microsoft own all the laptops and pcs on earth. the laptop is great, its light, easy to use and navigate around. Exactly what i needed after seven years of my old gaming laptop. Would use PC Specialist again. Very Happy with the product.”

Posted 4 days ago

“excellent communication. delivered as estimated and solidly packed. Great product. Great price.”

PC Specialist 5 star review on 12th April 2024

Posted 4 days ago

“Fantastic build. Arrived quickly and functioning great - running Ubuntu :)”

Posted 5 days ago

“I've used PC Specialist for my last 3 work laptops. I do a lot of dev and the machines I get are generally awesome. This time again I've not been disappointed.”

Posted 5 days ago

“No problems what so ever. Order had a good amount of tracking information so I never felt worried about what was going on with it and the PC itself arrived in great condition with great protection.”

Posted 5 days ago

“Great customer support, rang up mid build to make some amendments and the adviser I spoke to was very friendly and knowledgeable”

Posted 5 days ago

“Great service, they keep you updated at every stage of the build. My PC was built and delivered quickly.”

Posted 5 days ago

“Delivery was fast, the pc build in general is a good build. But ive had two problems so far, items left on the computer from whomever tested it were flagged as malware to which i contacted technical support who confirmed items where left there by the testing team on accident and that i can delete the folder. But they didn't answer my question as to why stuff was flagged as malware. the second problem is when having 3 basic items such as keyboard mouse and headset plugged in to the USB 2.0 panels on the back of the machine i get a not enough controller resources error. i used these items on the previous pc i got from pc specialist with no issues. so honestly confused why theres not enough resources on a machine that is 6 year newer. i havent had time to contact the support and go through and see if there can be a fix but the fact theres 2 issues in general and the support the first time around wasn't the greatest customer service. i would still suggest pc specialist. as i said ive baught 3 systems from them in the past and in the past they are good and issues get resolved. i gave the 3 star rating this time around because the USB issue seems something that should have been checked during testing, and having items flagged as malware thats left on the system from pc specialist and not being reassured only told you can delete the folder wasn't very good customer service overall but still decent. i would still buy from pc specialist though as in the past i have had only one issue with previous machines that was fixed quickly.”

Posted 5 days ago

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PC Specialist is rated 4.8 based on 3,369 reviews