Paving Superstore Reviews

Name: Paving Superstore
Address: Denmark Farm Barn, Norwich Road, Hardingham, Norfolk
Rating: 4.66

4.7 Rating 849 Reviews

92 %

of reviewers recommend Paving Superstore

4.7

Based on 849 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Paving Superstore 5 star review on 9th August 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy delivery and beautiful product. It's a shame the courier struggled so much with the crate.”

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Posted 5 years ago

“I found the website easy to use and my order was promptly dealt with. I was very pleased with the quality of the patio slabs (Bradstone). My only grumble was the poor communication around delivery. I received a text indicating between 11 am and 1 pm, heard nothing until approx 3 pm when a text update saying between 4:15 and 6:15. They were delivered at 5:15.”

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Posted 6 years ago

“Very helpful, enabled me to source an alternative product that was best option and order was delivered on time.”

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Posted 6 years ago

“The only reason for 4 stars rather than 5 is delivery-related. With GPS tracking, most companies can give a delivery time to within an hour or less. The time I was given (at 8am) was "approx. 5pm" and it arrived at 11am. Fortunately I had assumed the very late, approximate, time was to cover themselves, and had stayed in anyway! That apart, I could not be more pleased with my paving, the speed and ease of ordering, choice of delivery date, and the speed, helpfulness and efficiency of the customer services team when I had a query. I'd recommend them to anyone!”

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Posted 6 years ago

“Would have been 5 stars if original (estimated) delivery date had not been pushed back by one day, but all went smooth when the lorry turned up.”

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Posted 6 years ago

“Paving Superstore has a vast selection of stones. I selected the Quad Basket. Unfortunately they did not have all the stones but hoped to refill in a couple of weeks. Customer service telephoned me to let me know. She will contact me again Tom see if any of the order may be substituted but in any event she will keep me updated. I am very impressed with the customer service but cannot speak to any other part of the company yet. I will update this review when I take delivery of my stones.”

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Posted 6 years ago

“The order arrived exactly as described, and is a very good product (slate crazy paving) so would have been 5 stars except that I was not contacted to advise of delivery date. I rang to check (once it was past the original delivery window) and very helpful paving superstore staff checked with the supplier (the paving was delivered direct) and rang back to say it was loaded on a lorry and had left, so would be arriving same day or next, but I should expect a call to make sure someone would be in. The call didn't come, though the paving did. Delivery driver very unconcerned, simply saying if no-one was in he would have called back at another time (at paving superstore's expense!)”

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Posted 6 years ago

“Every good with order but the pallet with the pavers on was not the correct size for the pallet truck and made it very hard for the driver to get of”

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Posted 6 years ago

“Good customer service One complaint No lifting Crain on delivery truck so had to move 50squ.meters of heavy slabs from public road to in side front garden”

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Posted 7 years ago

“Very good service , nice Quality slabs ,dealt with problems very efficiently”

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Posted 7 years ago

“Delivery as requested, received paving crated, although there were a couple of breakages within the packaging these were dealt with without a problem and new ones supplied as soon as they were available, in all a good experience.”

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Posted 7 years ago

“When delivering heavy goods a suitable vehicle would help.”

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Posted 8 years ago

“My only disappointment was when needed only couple of flags had to buy whole pack as they don't split them which works out very expensive”

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Posted 9 years ago

“Quick delivery compared to other suppliers and quite easy to contact on the phone. I ordered a circular patio and my only criticism is that it would have been nice to have one or two extra stones in order to cover breakage. I ended up having to go and find a couple of Indian Sandstone paving stones myself to make up for the damaged ones.”

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Posted 9 years ago

“If you want the widest choice of stone, a good price, efficient service and prompt delivery, look no further than paving superstore. Sheree in particular in customer services is excellent - I don't know how much she is paid, but she deserves a bonus!! Only real problem is delivery - in my case, 2,500 kg of sandstone arrived in an ordinary delivery lorry - all that the driver had to offload the load was a small hand pump truck. Even with two of us, he pulling and me pushing it was a huge struggle to offload the stone. if I hadn't been able to help, he would have had to return to the depot. This needs to be sorted!”

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Posted 11 years ago

Paving Superstore is rated 4.7 based on 849 reviews