PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.58

4.6 Rating 10,023 Reviews

92 %

of reviewers recommend PartsGateway Ltd

Company Reviews

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4.6

Based on 10,023 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 15th January 2024

Robert

PartsGateway Ltd 5 star review on 7th November 2023

Ionut-catalin Iosub-crudu

PartsGateway Ltd 5 star review on 7th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“CORRECT PARTS WRONG DELIVERY ADDRESS HAD TO GO HOME TO PICK UP TWO OFFSIDE DOORS (HEAVY)OR WAIT FOR REDELIVERY DRIVER STAY THERE TILL I GOT THERE THEN WENT ON HIS WAY”

Helpful Report

Posted 4 years ago

“Actual website is good and easy to use, unfortunately I have ordered a part from one supplier, Nottsford and they sent me the wrong part. I have emailed them 3 times and still no response. I sent the part back the same day it arrived as it was totally wrong light lens, but still no reply even after taking my money. Will not use again.”

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Posted 4 years ago

“paid for a part from ted brennan motors ltd and never arrived so got in touch only to be told that myhermes said it was lost in the post ,,,, pure lies..not happy at all.”

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Posted 4 years ago

“Wrong part arrived and could not contact Partsgateway as phone never answered and contact form impossible to complete as supplier is not listed. Very frustrating and will not be using again.”

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Posted 4 years ago

“This parts never arrived. While i contact them they said parts has been delivered to neighbors but while i ask them for house number they dont provide me. I ask my neighbors about parts they said no one has taken. This will be my first and last platform to buy parts. So people dont waste your money by placing order from this platform.”

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Posted 4 years ago

“Parts gateway initially did ok, giving me a quote from Silverlake Garage in Southampton for a used headlamp, which I followed up and paid them and received an email a few days later from Parts Gateway saying it had been dispatched, but after three days I contacted Silverlake who said the headlamp turned out to be broken so they couldn't supply one and didn't know why I had received a dispatch notification. I then had to ask them to refund my payment! Not very good!”

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Posted 4 years ago

“Still waiting for parts ,received phone call to say they had a problem with carrier last week .we were informed that new carrier would be found and they would send bumper asap .an update on status would be great before we can post review”

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Posted 4 years ago

“Sorry but disapointed had to order second time need part for mot late arriving diferent price second time realey disapointed”

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Posted 4 years ago

“The replies came quickly but in all cases the amounts quoted were not honoured. One of the supplier BMS parts was extremely rude. Didn’t buy from him”

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Posted 5 years ago

“Hi I contacted you on Wednesday have not received the part yet.seller thinks it may be lost in transit”

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Posted 5 years ago

“Unfortunately, the part for my Jag did not work when delivered. The locking mechanism in the OSR door locking mech was u/s. A shame as it was quite a difficult job to get the mech out of the door.”

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Posted 5 years ago

“Not happy with the condition of the part it was dirty and the retaining clips fell off during the unpacking this is why I was replacing the existing one not worth the money”

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Posted 5 years ago

“I never bought a part”

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Posted 5 years ago

“was very dissapointed with andrai telling me my car door did not need boxed or wrapped up booked a courier £58 which ive still not been refunded for when courier came wouldnt take it as not wrapped up then andrai tells me tnt wont very poor customer care and advice would deal with you again but not andrai”

Helpful Report

Posted 5 years ago

“The incorrect part arrived a week after placing the order. Despite providing the registration for the vehicle, the part was for a different model of the same car. It was larger than the other door mirror and the wiring bus was incompatible for the car it is intended for. We have adapted it to allow short-term usage until the correct item can be sourced.”

Helpful Report

Posted 5 years ago

“parts sent on web said good and fit for purpose same day gearbox lost all it oil spent money having box fitting not HAPPY refund money for box very good not for fitting very poor as box sold all good refund for fitting should have been paid J P Hares”

Helpful Report

Posted 5 years ago

“The item arrived promptly, but the packaging was soggy cardboard and the electrical item within was wet. There was no delivery note or paperwork of any kind included in the package. When I checked the email correspondance to see how to get in touch with the seller, I noticed a disclaimer saying that returns are not possible once the buyer has signed for the package, and recommending that people ask the delivery driver to wait while they open the package and examine the contents. I can just imagine the driver's reaction if I had tried that! Luckily the item, once dried out, did work and there was no need to fight over returning it. I did email with another query and had no reply, I managed to work it out for myself but was not impressed at the lack of response. Personally I would not order from these people again, they were the cheapest but I would rather pay a little more for some actual customer service.”

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Posted 5 years ago

“Problems recommended garage.Essex Autos returned item 7/11 still not received refund 14/11. Can you help”

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Posted 5 years ago

“Partsgateway itself is great, however some of the company's are not,I purchased a bumper from the bumper company,paid £90 which was reasonable, it was the colour I wanted , (black), but came grey , tried phoning bumper co. No joy , tried a few more times,no joy , eventually some one answered, said they would text me details about return,no joy , the next day I managed to get through, the person was ignorant ,but sent text with details, and expect me to pay and organise all about the return , so can't be bothered with them , even though it cost me £90 which I won't see again, but I can get it sprayed for £400, bit off a joke really.”

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Posted 5 years ago

“There was received within the time mentioned but the state of wing wasn't how they described it. The part was that out of shape and it doesn't fit the car properly. The part should of been sold in the condition I received it.”

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Posted 5 years ago

PartsGateway Ltd is rated 4.6 based on 10,023 reviews