PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.58

4.6 Rating 10,014 Reviews

92 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

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4.6

Based on 10,014 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 15th January 2024

Robert

PartsGateway Ltd 5 star review on 7th November 2023

Ionut-catalin Iosub-crudu

PartsGateway Ltd 5 star review on 7th August 2023

Anonymous

Anonymous // 01/01/2019

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“Prompt service, good communication”

Helpful Report

Posted 1 month ago

“They were great in being able to find me a carpet for my car as mine was ruined by a leak, site was easy to navigate”

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Posted 1 month ago

“By using PartsGateway I was able to locate a part that recieved only 1 quote from the whole country! Without the use of PartGateways I would not have found it and would have to spend £400 more on a new one!”

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Posted 1 month ago

“It was very straightforward to post my requirements, I received several replies. I chose one of the quotes and received photos, It was easy to pay using my credit card through Parts Gateway which gave me peace of mind. The items arrived the next day, were well packaged and were as described and as expected. All good.”

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Posted 1 month ago

“Nothing received...Zero stars Told part was not available after payment was taken, was then sent a dispatch confirmation after I was told the part was not available, no parts received and no refund as I was told I would receive. Texts being ignored which have been put across in an enquiring manner. Very disappointed. Contacting Credit Card Company to dispute payment”

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Posted 1 month ago

“Sent a Brocken part so we now have paid for a part, fitting and still have no car. I would recommend using a supplier that test the parts and supply a quality warranty not one that requires a mechanical report to prove that the part is faulty.”

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Posted 1 month ago

“Excellent service. Great price. Good communication. First port of call if parts needed again. Thank you all.”

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Posted 1 month ago

“Easy to navigate on website, put what I required and car reg and then started to receive quotes from different suppliers. Easy to purchase and the part came within the expected delivery date.”

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Posted 1 month ago

“Like I said before it's the wrong part and nobody at the company cares about. What I have to say more about? I've sent 3 messages and the pictures requested and still nothing.”

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Posted 1 month ago

“Excellent service. Found the part I was looking for quickly and easily. The part was in good condition and delivered promptly.”

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Posted 1 month ago

“The wrong size drive shaft was sent to me for £174.80. When asked to pay the return cost myself I asked the yard to arrange a Royal Mail pickup from my flat. They still haven't done this, so I'm £174.80 + £60 costs, having a garage attempt to fit it.”

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Posted 1 month ago

“Recently needed to purchase an item which the dealer said was unavailable. PG sourced said part from a sub supplier direct from manufacturer at a really good discount price… comms a little slow with sub supplier but all went well and part now fitted and workin. Had the comms been a bit more responsive this would have been a 5stars….”

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Posted 1 month ago

“Found my spare part very quickly, kept me informed about the part I wanted emailed me about best prices, Great website, got an absolute bargain, happy with purchase. 😊👌”

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Posted 2 months ago

“Needed my car on the road asap not all parts arrived at the same time holding up my garage appointment so had but parts from somewhere else returns department was rude saying the parts had been sent separately so damage could be done the parts was metal and rubber no reason why they couldn’t have been sent with the fuel injector when asked if I could send the parts back I was told because I didn’t wait for the parts to come they would deduct 10% off what I’d paid and pay return postage really bad service I would never use again”

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Posted 2 months ago

“Excellent service and part”

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Posted 2 months ago

“Easy to list part enquiry, prompt responses from suppliers of required used part. Excellent service from chosen supplier”

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Posted 2 months ago

“Parts still not here, was assured 1-2 days delivery.”

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Posted 2 months ago

“Super easy to use and great deals. The only thing I didnt like is a hidden cost. Should be clearly marked on page not only when trying to pay”

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Posted 2 months ago

“Easy to use, good communication. Found the part I needed that I hadn't been able to find anywhere else. Would recommend highly.”

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Posted 2 months ago

“Very poor service paid for part gat 2 different track numbers Ignore my messages had to go to PayPal for a refund He would not pay the refund so PayPal had to pay me it is a scan”

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Posted 2 months ago

PartsGateway Ltd is rated 4.6 based on 10,014 reviews