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PartsGateway Ltd Reviews

4.6 Rating 10,032 Reviews

92 %

of reviewers recommend PartsGateway Ltd

Company Reviews

4.6

Based on 10,032 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

PartsGateway Ltd 5 star review on 15th January 2024

PartsGateway Ltd 5 star review on 7th November 2023

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PartsGateway Ltd 5 star review on 7th August 2023

PartsGateway Ltd 5 star review on 7th August 2023

PartsGateway Ltd 5 star review on 18th April 2023

PartsGateway Ltd 5 star review on 1st March 2023

PartsGateway Ltd 5 star review on 22nd February 2023

13

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parts arrived after 7 full days. Estimated between 2/3 working days. Had to contact supplier to get tracking number. Better if this was on the confirmation/dispatch notice then wouldn't have to contact supplier and spend 20mins waiting on the phone, eventually they rang me back with the information”

Posted 3 years ago

“part was damaged but managed to use anyway”

Posted 3 years ago

“Late delivery but very impressed with condition of engine”

Posted 3 years ago

“My order was not delivered on time as promised. Instead of 2-3 days promised it took a whole week to deliver. This created a lot of personal hardship for me!”

Posted 3 years ago

“The part sent to me was the wrong side which is obviously human error. This can happen to us all. I have returned the part and discussed the problem on the phone. The correct part is to be sent as soon as it is available. I feel that I will be able to give a more objective review after I have received the correct part.”

Posted 3 years ago

“My main problem was I had no idea when it was going to arrive, hence I had to stay around for days until it did. Usually you a delivery company name and a tracking referrence. I think because it it was not a commerical delivery that is why it was absent. The hub also came with a new tyre on, which I did not expect, unfortunately I could not use it as it was wrong size :o(”

Posted 3 years ago

“Really good and helpful service especially when the first part ordered did not fit so a replacement was sent hassle free. However when the new part arrived and was fitted to my cat, although it worked the motor made and still makes and really bad grinding noise.”

Posted 3 years ago

“I cannot really give an unqualified recommendation. I ordered a part for my car, with an assurance checks would be made to confirm it was the right one. I received the part but it doesn't fit. So the delivery process was fine, but the checking service wasn't”

Posted 3 years ago

“Made use of facility. Sadly when car reg input did not produce 1st provider with correct part. Sent back no problem. 2nd provider successful. Thank you”

Posted 3 years ago

“Efficient response but requested a photo twice that wasn't delivered and would have hope the seat to have been cleaned before sale!”

Posted 3 years ago

“My first experience was bad. The breakers tried to rip me off. The second was the opposite, very good and helpful.”

Posted 3 years ago

“I ordered a gearbox , paid for it and then was contacted and told to pay another £50 .00 when I challenged it was told if I don’t line it , They will cancel my order , snakes”

Posted 3 years ago

“The seat belt holding was damaged. This was not mentioned in the description.”

Posted 3 years ago

“Unfortunately the description of the part required included the word 'hatchback' when it should have been 'spaceback' resulting in quotes for the wrong item. Eurowagens refunded the cost very quickly.”

Posted 3 years ago

“The bolt holding hinge together was missing,I used bolt from the old hinge but discovered the threads in new one had been damaged so bolt had just been thrown away,also the roller on hinge spring will not turn but hopefully I will be able to sort it. For £66 it was not a good deal.”

Posted 3 years ago

“Parts arrived but just delayed maybe if posted straight away would improve service”

Posted 3 years ago

“The delivery was quite quick however the part was broken when we received it. Iv sent the part back. Just awaiting on a refund. Hopefully it goes smoothly.”

Posted 3 years ago

“I've never bought car parts before so I felt assured when I saw contact details and the offer of assistance if required. Delivery came on time as expected and the part was it very good condition. Would've had a 6 but the packaging was little short of abysmal.... an extremely manky piece of torn up box.... sadly I felt the company let themselves down on that score... however I would buy from them again and recommend.”

Posted 3 years ago

“The website was easy to use. However, car part supplier sent me the wrong type of electric wing mirror despite detailed information provided by phone & text message. Returned item & awaiting my refund.”

Posted 3 years ago

“Item not in the best condition”

Posted 3 years ago

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PartsGateway Ltd is rated 4.6 based on 10,032 reviews