PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.58

4.6 Rating 10,032 Reviews

92 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,032 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 15th January 2024

Robert

PartsGateway Ltd 5 star review on 7th November 2023

Ionut-catalin Iosub-crudu

PartsGateway Ltd 5 star review on 7th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item was refined and is still being advertised”

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Posted 1 year ago

“Not very good, the correct details were given including the Honda part No but I was sent the earlier lamp. I called to query this and was told that’s the only lamp we do. No apologies and when I asked how I got my money back I was told a return note would be sent. I’m still waiting.”

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Posted 1 year ago

“Even after entering the reg of my car, confirming the correct model etc the part was still completely incompatible”

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Posted 1 year ago

“I have confirmed before purchase twice and gentleman confirmed and said he knows very well I have received belt and today take it to mechanic totally different sent them pictures no response”

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Posted 1 year ago

“I order a brake calliper, giving registration of the car, name of the make of calliper fitted to this car and even number of the part and yet I received the wrong part. Now I'm expected to pay to return the part. Having already paid delivery postage unusually high, it's not worth dealing with the supplier.”

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Posted 1 year ago

“Seems to have very limited due diligence in place around the suppliers it works with. Dispute resolution is poor, with systems for contacting suppliers not working and little interest taken in resolving this or reaching a satisfactory outcome. Messages back from Parts Gateway are regular but don't say anything more than 'contact the supplier'. If the supplier is uncontactable or does not respond you're on your own”

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Posted 1 year ago

“I still have not recieved my item. I have emailed and no reponse recieved”

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Posted 1 year ago

“No part ever arrived!!!!”

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Posted 1 year ago

“i cant give a review,because i have not received the item yet i have contacted the seller 3 times with no reply”

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Posted 1 year ago

“Where do you think what country i am in because to contact you i will have to pay one dollar to go on line i should resolve my problem next week when the part supplier is back”

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Posted 1 year ago

“Sent wrong colour”

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Posted 1 year ago

“2 company’s quoted both had the wrong part when I rang to check”

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Posted 1 year ago

“Ordered a wiper arm over a weak ago all paid apparently got sent out last Tues would take 2-3 working days to get here still no wiper arm phoned him on Fri and he told me he would send one out recorded delivery so should get it tues still no wiper arm and when it arrived it was the wrong one just looks like they sent me any old wiper arm wasn't even for zafira”

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Posted 1 year ago

“Absolutely discussed by the way partsgateaway is behaving . After over 20 days they have not delivered the item and I complained a week ago . In response they asked me to wait until they checked with carrier not telling which carrier they used no tracking number and I have not revived my item It looks like they have not posted any thing otherwise they would send me a posting date”

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Posted 1 year ago

“I ordered a part with full description and did a follow on call to accertain that my request was received appropriately yet I was sent the wrong part that doesn't meet the speciation I have since called the supplier who says he will get back to me up till now am still waiting. I have missed my NCT which is the equivalent of the MOT in the UK now I have to pay for cancellation. All am hoping for now is to get a full refund so I can order else where in Ireland due to time lag. Really dissatisfied with this organisation.”

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Posted 1 year ago

“Ordered & paid for a part. Had message day later to say part not available?? Phoned for refund as i had to order from another company. Was told I didn't receive message from them although message is still on my phone and WAS from parts gateway. Person on phone basically said I was lying. Very rude I thought.”

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Posted 1 year ago

“The part arrived with much excitement I went out to the car to change the part over to the one I ordered and it didn't work and it's the same part light comes on and makes a sound and that's it just won't put the window up or down”

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Posted 1 year ago

“Advised the item was posted Friday 2-3 working days delivery,after no delivery, I asked for tracking only to find it was not posted till Tuesday, It's now the following Friday afternoon with still no delivery. So I don't even have the item yet so that's another review if/when it arrives.”

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Posted 1 year ago

“We never received the item even though it said delivered on the tracking Still no refund, I can't recommend”

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Posted 1 year ago

“My part was due within 2-3 days, it has now been a week and still not received it. Have sent an email to find out when it will arrive and still have no response from the email. Stuart Greenwood”

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Posted 1 year ago

PartsGateway Ltd is rated 4.6 based on 10,032 reviews