“tracking said parcel would be delivered between 11 & 12. was in all morning. ring doorbell let's me know if anyone gets near the door. Tracking changes to "we tried to deliver but you wasn't home"... no you didn't you liar or there would be a card in my letterbox wouldn't there?. I'd rather they was honest and said look we're under staffed or couldn't be bothered etc than bare face lie and try and make it look like my fault!... I hate being forced to use this company.”
“Delivery attempted-not true-waiting in. No card left. Told rubbish on phone. Told them to deliver to local PO.Not done. Returned to depot. £15 for this garbage. Use someone else.”
“Rubbish+++ give delivery time, don't deliver at that time. Don't tell you parcel is coming. Don't deliver at all!!! Wasted 4 days waiting, still no parcel.”
“Had to return hospital home monitoring equipment. Received a message they’ll come between 1-3pm they didn’t turned up. Then they told the hospital I wasn’t available. Which is clearly a lie. Hospital booked again for them to pick up the parcel 2 days later. Again I received a text saying they’ll come between 3-4pm. I phoned the hospital to prove I was in at 3:45pm they had already left a message saying customer wasn’t available. I’m so angry and disappointed because I stayed at home for 2 day’s waiting for these unreliable people. I’m sure soon you’ll see them in a panarama documentary with their lies.”
“Had a delivery on 24 hour express overnight. 2 days later it’s still not arrived. It’s needed for a business and so far clocked up £50 in staff wages overtime waiting for it. Unable to access address. They deliver to us regularly in a town centre and drove past yesterday and today. He just went home early! Customer service lady has assured it will come tomorrow but no apology. It’s not good enough for the price they charge and the breakages they cause. As it’s the carrier our supplier uses we have no choice but given the choice we would avoid at all costs.”
“Picked up, flagged as on way to depot then nothing. A ‘search’ was undertaken, nothing found. After chasing I was told to put a claim in. Then 3 weeks after entering the parcelforce system my item appeared for sale on eBay. Hours spent trying to get something done as I have loads of pics with conclusive marks to prove it’s the same item. Parcelforce quickly agreed to pay out but all I want is the item I bought. Now as PF have agreed to pay the claim the Police say PF would need to contact them not me, somehow I don’t think this is going to happen. Messaged them about this yesterday, no reply today. I won’t be using them again. BTW the item sold quickly on eBay before I knew about the claim payout otherwise I’d have bought it again, ironically the seller listed Parcelforce for delivery, you can only hope for karma.”
“Like many other parcels being shipped by this farce of a service, has yet again been lost in transit. Sat in the depot now for a week and not moved, tried calling but it looks like the phone has been thrown away and it’s an empty point.
Total and utter shambles of a company.”
“Absolute scam!!! Posted via royal mail and tracked the parcel as it was due to be delivered. There is a scammed who is using they profile and scamming customers into paying customs fees and you never get your parcel. After hours on the phone I managed to find out there is no depot in South Africa, they use the SA postoffice which anyone who lives there is non existent. If you want to post via royal mail make sure you know who they are partnering with for the delivery!!!”
“Yesterday I booked for a parcel to be collected for international shipping. I paid for the shipping. Early the next day I got an email saying I'd made an error with a code I'd provided, but I wasn't told which code it was so I couldn't correct it. I rang Parcelforce six times to try to find out which code was incorrect. On three occasions I got to talk with real people, one of whom was no help, and one who gave me incorrect information, and one who advised me I would get the best service via their Chat service. I tried the Chat service two times and on both times my contact was shut down after 10 minutes waiting time (with no reply from any agent) and I was given a survey "HELP US IMPROVE!" to complete. My battle now is getting the 79 pound refund. I strongly caution anyone on using Parcelforce.”
“Parcelforce services are opaque and non transparent. in my recent experience the agent that sold me the service was un trained and lacked knowledge in the variety of services and mis sold me a service that was totally unsuitable and did not provide what I explicitly asked for. I asked for an item of high value ( jewellery) to be sent fully tracked, insured and signed for and paid for extra insurance. I send in the post office frequently, but usually within the UK. The staff know what I am sending as you declare it and consign it with the customs form attached. They sold me the Global Value service which is not tracked at all. Also NO services on Parcelforce are suitable for jewellery and no compensation will ever be paid. The unthinkable happened. The parcel is lost / late 6 weeks since sending. Parcelforce sent me a dismissive 4 line email when I claimed loss that I was not covered. I paid, needlessly for extra insurance which cost an extra £15 for a cover that was never going to honoured anyway. There is no
re imbursement for the postage if an item doesn't arrive on most services . They have taken weeks to reply and I still have no updates whatsoever. it is like playing the lottery sending overseas with this company. Terrible, cold and robotic customer care and responses. Would NEVER, NEVER recommend this courier to anyone. They urgently should train their staff / post office agents who sell on their behalf their products so they sell them correctly. I lost over £800 AND THEY COULD NOT GIVE 2 HOOTS.”
“Parcel due for delivery but not until 8pm that evening was I told it wouldn't be delivered. Then tried to deliver without notice. Poor service no wonder people go elsewhere.”
“Ordered a coat from Ukraine and it came in 2 weeks. Parcelforce was the last courier in the chain and I know they get a lot of bad reviews on here but my experience was Great. The parcel was delivered on 28th February. I was told it would be with me between 12 and 1pm and it arrived at 12.15pm Excellent Service 😁😁”
“Always late.....never ever seem to be able to deliver anything on time.....i now cringe everytime i have a parcel being delivered to me by them....do not use!!!”
“A big box of plants arrived at my door in Edinburgh.
There were clear instructions on the outside saying there were plants inside and to keep the box a certain way up. Those were completely ignored and left the wrong way up and if it hadn't been for excellent packing by the garden company I would have lost many of the plants.”
“Couriers are the ultimate downfall of e-commerce.
I booked with Parcelforce because I thought they had a good reputation, and I used Trustpilot to conclude that—mistake number one.
Ultimately, the order I shipped to an eBay customer in Wales using a 24-hour Parcelforce label was not delivered because the driver couldn't find the address. A postcode with ten houses, which he apparently couldn't find, now deemed as the incorrect address for an eBay customer who has over a 1000 buying feedback score. The driver couldn't be bothered to locate the correct house, and now, four days late, the order sits in the Parcelforce sorting office with "error" on the tracking.
I contacted Parcelforce, and they wouldn't hold the driver accountable nor contact the buyer to confirm the location. I'm informed that Parcelforce drivers do not have work mobile phones but are allowed personal mobile phones.
My advice, avoid Parcelfarce.”
“Never, never again ! I sent a letter with the Global express option on 21/02 for £47 and after 1 week, it's still not arrived! And when I want to raise a claim, I am asked evidences that I can't provide (such as invoices), while inside were important legal documents that do not come with invoices! Terrible service. Never again!”
“Would give 0 stars if I could. Worst delivery service and drivers are just a bunch of lazy liars. Drivers don't even attempt to deliver the parcels, they just mark that "noone is home". Complaining to the depot they admit that driver was 3 miles from my address ( according to GPS) marking that I was not home!!! No card left - (obviously!). Regardless this evidence nothing can be done about that - "sorry we'll try again tomorrow". All three 'failed' attempts look the same, I was at home waiting for parcel each time. Complaining to live chat or customer services on the phone they just hung up during conversation or give misleading information. Complaint resolved with some ridiculous excuse - apparently I live on "unaccesible hill". Wow! Lost for words... where is that hill I never even noticed?! Finally give me option to either pick up from "local" depot which is 20 miles from my house or pick up point for a charge! What a joke!! Using them will make your blood boil!!! Avoid like a plague!!!
Worst thing is they deliver parcels for post office - why on earth would they use this awful company. Just use anyone but them.”
“My package from the USA was helld pending customs at Heathrow then Coventry by Parcel Farce as I call them. Somehow, they take control on occasion between unloading the aircraft and delivery. This particular parcel was held for a couple of weeks in their warehouse before I was notified of charges which included £12 to them for service (what) of which I was not happy. Thousands of packages arrive at Heathrow but being held up and charged for for unreasonable time periods? - no, they’re not! Those picked up by PF don’t go directly to customs but are intercepted by P Farce and taken to their warehouse BEFORE customs inspection - fair or honest??? I am now being subjected to this same nonsence for another package from the US, and probanly another £12, which reached Heathrow on 23 Feb (today is 26th). Other companies ie Fedex, JBL etc., usually get packages to MY HOME in a couple of days from Heathrow WITH NO HANDLING CHARGE.
We’re all well aware by this time of the highjinks of P Farce and this is another ploy to relieve some customers of their cash. Requested explanations have proved futile. PF needs investigating on this game too and hopefully put out of business…….after refunding my £24..”
“Waited all day for a £480 parcel tracking driver around the town. Eventually tracking said attempted delivery with note through door. Nobody had turned up at all. Contacted company sending who found he had tried to deliver to the wrong address. Wrong on two counts . He delivered to …Grove instead of … Hill and postcode 7HU instead of 7HY. The latter takes you to our house. Driver is plainly either illiterate or blind. Still awaiting delivery next day (today) but with no tracking number (I have asked the company to get one so I can follow him around town all day again. This is fifth time Parcelforce have failed in three different addresses all over England - from delivering to a neighbouring village to slipping a note through letterbox (twice on same delivery but caught red handed the second time in Sussex and the same in Lincolnshire fir inv me to drive 15 miles to the depot to collect) Parcelforce is without doubt the worst delivery group in the Uk and I sincerely hope that it loses all custom and goes bankrupt.”
