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Papier Reviews

4.7 Rating 14,666 Reviews

94 %

of reviewers recommend Papier

Company Reviews

Product Reviews

4.7

Based on 14,666 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Phone:

01164647180

Email:

support@papier.com

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Papier 5 star review on 24th April 2024

Papier 5 star review on 19th April 2024

Papier 5 star review on 19th March 2024

Papier 5 star review on 19th March 2024

Papier 5 star review on 19th March 2024

Papier 5 star review on 18th March 2024

Papier 5 star review on 3rd March 2024

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my Papier Daily Planner - the cover design is stunning and the planner is very high quality. My only feedback is that I wish I were able to customize the content a bit more as there are a few sections of pages that are not relevant to me and feel wasteful.”

Posted 2 years ago

Hi Elena - thanks for your review! So glad to hear you love your planner and I will be sure to pass on your feedback regarding the inner pages, no problem! Best wishes, Alicia :)

Posted 2 years ago

“I got 2 items, a daily planner and an academic planner. I love the set out and design. Definitely worth it ! However one did come slightly damaged but I feel that’s because of postage.”

Posted 2 years ago

“Lovely quality. Very pleased with the non-shiny card. It would be lovely to have more sizes available.”

Posted 2 years ago

“Loved the quality of my wedding save the dates and everyone loved the design of them. Definitely be ordering the rest of my stationery from here. The only reason I would knock a star off is because I dk belive the price is quite steep. £80 for 20 invites with info cards. Other than that though it's brilliant.”

Papier 4 star review on 29th June 2021

Posted 2 years ago

“Excellent thank you”

Posted 2 years ago

“Was really easy to order my designs online and the quality was fantastic. Will definitely order again!”

Posted 2 years ago

“It’s smaller which is good because I’ll have more space to put my books in my backpack for classes. The only thing I didn’t like was how big the boxes were. I’m going to have to find another way to write all my homework down. It’s good for middle school- high school but not for college when take more classes!”

Posted 2 years ago

Thanks for your review, we really appreciate it! I will pass on your feedback for consideration :) Best wishes, Alicia :)

Posted 2 years ago

“I have used ``Papier several times for Birthdays and Christmas and found everything spot on but I must add this time I found it very difficult to change the Font on my order”

Posted 2 years ago

“Great notebook! Great colours and a beautiful finish.”

Posted 2 years ago

“I love the cards and have used them a lot in lockdown - I’d love there to be more selection on the gifts you can add to cards!”

Posted 2 years ago

Thanks so much for your feedback! I will be sure to pass this on for consideration for you! Best wishes, Alicia

Posted 2 years ago

“I ordered the minimalist photobook for my wedding photos. The book came out brilliantly and it was lovely quality. Very happy with the final product! The book was delivered within 2 weeks which was pretty fast and on time! My only complaint was the frustration of making the book as it took so long to upload the photos and then the site kept crashing with the large influx of photos. It took me two days to put the book together and I was hoping it would only take a couple of hours. Otherwise very happy with the product and would definitely use their services again, will just lower my expectation of how long it should take to put a photobook together.”

Posted 2 years ago

Thank you for your feedback Stephanie - I will pass this onto our website team for you! Really glad to hear you are so happy with your photo book! Best wishes, Alicia

Posted 2 years ago

“I love the diaries and it's my third year of owning one. One change that I struggle with is the application of the last week /first week cross over for each month. I end up writing on both and getting confused. And the lovely notes section at the back of the book has been reduced to allow for this, please change back to old style! Apart from that, I really do love your diaries.”

Posted 2 years ago

Hi Lisa, thanks so much for your feedback! I will be sure to pass this on to our product development team. In regards to the 2022 diaries, these will be amended to our original format following further customer feedback :) Best wishes, Alicia

Posted 2 years ago

“Beautiful quality and lovely selection. The only reason it is not 5 stars is because of the high delivery costs - had to pay for postage twice because order had to be shipped in two batches”

Posted 2 years ago

Thanks for your review! As products can be printed at different printers, this can result in multiple shipping costs sadly, I do apologise for this! So glad to hear you are happy with your order! All the best, Alicia

Posted 2 years ago

“Very pleased with product and delivery”

Posted 2 years ago

“Pleased with service; felt images printed a little ‘flat’ however”

Posted 2 years ago

Hi Simon - so sorry to hear you are not 100% happy with your order! Please do contact us on support@papier.com and we can look into this for you! Best wishes, Alicia

Posted 2 years ago

“Really easy to send cards to friends and family. Would be nice to have a bigger selection to choose from. Also, would be great if I could send cards to the non-U.K. destinations.”

Posted 2 years ago

Hi Min, Thanks so much for your feedback, I will be passing this on for you! Due to ongoing complications surrounding Brexit, we are sadly unable to ship to EU countries but can ship to other parts of the world, no problem! Do let us know if you have any further queries! Best wishes, Alicia

Posted 2 years ago

“Delighted with the service and at how quick the delivery arrived”

Posted 2 years ago

“It was my first time using the site and creating a journal! Navigation within the site is ok and I'm happy with the purchase. I hope they get even more designs.”

Posted 2 years ago

Hi Matt - thanks so much for your feedback, I will be sure to pass this on for you! Best wishes, Alicia

Posted 2 years ago

“Order shipped same day as placed and arrived really soon. Quality of card was good and looked lovely”

Posted 2 years ago

“The album is beautiful and we are pleased in general. The only disappointing thing is for such an expensive item not to arrive in a nice keepsake box.”

Posted 2 years ago

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Papier is rated 4.7 based on 14,666 reviews