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Papier Reviews

4.7 Rating 14,666 Reviews

94 %

of reviewers recommend Papier

Company Reviews

Product Reviews

4.7

Based on 14,666 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Phone:

01164647180

Email:

support@papier.com

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Papier 5 star review on 24th April 2024

Papier 5 star review on 19th April 2024

Papier 5 star review on 19th March 2024

Papier 5 star review on 19th March 2024

Papier 5 star review on 19th March 2024

Papier 5 star review on 18th March 2024

Papier 5 star review on 3rd March 2024

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is STELLAR — Olivia was so helpful and kind. I picked up an undated planner which had super useful content (weekly overviews, habit trackers, goal reviews every 3 weeks) but the paper itself…not the quality I was expecting. The paper is very thin, so instead of using my nice pens, I have to use pencil. I LOVE my planner and use it every day, but the quality of the paper is disappointing. Just for that, I would want to give 4.5 stars, but since that’s not possible, 4 stars it is :(”

Posted 2 years ago

Thanks so much for your review! We really appreciate it! I will be sure to pass this onto Olivia for you, as well as forwarding your feedback regarding the paper to our product team. Best wishes, Alicia :) Papier CS Team

Posted 2 years ago

“I’m a big fan of Papier and I’ve bought cards several times and just taken delivery of my 3rd photo book. This one is for my younger daughter’s 40th Birthday, so there are some very old, poor quality photos. Generally Papier has done a great job reproducing them for me, however there are two or three where the image reproduced is less sharp/more blurred than the original photo and how it appeared to me when I was placing them on the page. In fairness they’re poor photos, so presumably this is a technical issue. However, on one page, there’s a border of my photo showing with a date and consequently the other photo alongside on that page is not aligned because of this border. This was clearly an error on my part as it obviously doesn’t look right and it would have been appreciated if someone had noticed this and contacted me to check whether this was intentional so it could be corrected. Can’t fault the speedy turn around time and delivery as always was bang on time. So in summary, although I’m a tad disappointed about a couple of things, generally the finished product is excellent and I’m quite happy.”

Posted 2 years ago

Thanks for your feedback on this experience, I will be sure to forward this onto our website team for you, no problem. Best wishes, Alicia

Posted 2 years ago

“I've been using the 2022 Koyo planner for a few months now. I really love it! It's beautiful and the paper is really soft, definitely high quality. The only thing I'm not the hugest fan of is the placement of the pages. You have all the month calendars front, then all of the months notes pages, and THEN the dates by week. There is a lot of flipping back and forth when entering dates in. And it makes it impossible to use the monthly notes pages. It should be grouped together by months, not types of calendars. It would also be helpful to have more than just 1 bookmark ribbon to keep track of this. Otherwise, a great planner with ample space if you're a busy body with many appointments. :)”

Posted 2 years ago

Hi Wes, Thanks for your review! I’m so sorry to hear you don’t like the setup of the 2022 diary! We originally developed our 2021 diaries in a different format due to consistent customer feedback on our 2020 diaries, asking for a clearer ‘month end’ setup in 2021 whereby months not finishing on a Sunday have the rest of the week on either side of the lists page, to allow for easier planning and simpler continuation month on month. Previously, our customers found that events in the second half of a week which fell over the end of the month were getting lost on later pages (after the list page), hence us making this change. The new setup gives you the option to plan your events and days either on the end of month week, or start of month week depending on your preference, and you can simply cross off whichever set you prefer not to use. However, following further feedback from customers regarding issues with this new format, we have reverted back to our original setup for our 2022 diaries. Apologies again for any disappointment caused and do let me know if you have any further queries. Best Wishes, Alicia

Posted 2 years ago

“I absolutely love the paper products! I've bought so many wellbeing journals as gifts (and for myself) and I love the list pads to keep my sanity I'm a stylish way. The only thing I haven't been 100% in love with is the pen, which seems a bit scratchy and doesn't write as smoothly as I hoped, but such a minor complaint”

Posted 2 years ago

Hi Alex - thanks for your review! I am sorry to hear you are not 100% happy with your Papier Pen! If you can contact us on support@papier.com with any relevant images/video and we can find a resolution for you :) Best wishes, Alicia Papier CS Team

Posted 2 years ago

“Feeling better - received poor quality stationary that was not printed correctly. Initially left poor review as I reached out per their website and not reply after 5 days when their website promised reply within a day. Disappointed as I received no return correspondence, but they did reship my order with the printing errors corrected. I only wish they had communicated before I took time to post a review and cancel the credit card transaction which I since reinstated.”

Posted 2 years ago

“Made 2 wedding albums for each of my sons. I'm not great at IT but soon managed to download photos and move them around the set formats. I am so pleased with both albums, it's lovely to look at the photos in a tactile well and take to show relatives and friends. I will definitely use Papier again, in fact my daughter is getting married later in the year - another wedding album!..”

Posted 2 years ago

Thanks so much for your review Julie! Best wishes, Alicia Papier CSS Team

Posted 2 years ago

“I received a personalised diary and 2 Papier pens as a gift for Christmas. Despite the pens being faulty and there being some print issues with the diary, I felt I had to write a positive review as their customer service was second to none. I received a reply on the same day I sent my query (a Sunday!) from Steph and by the following week, my issues were resolved. Thank you Steph, Olivia and Joel for your exemplary customer service.”

Posted 2 years ago

“I love my daily planner but I wish the planners were avaliable with more front covers. There's a notebook that I love that I wish I could get as a planner!”

Posted 2 years ago

“Cute and useful personalised diary. Not the cheapest on the market, but well-designed.”

Posted 2 years ago

“They are well made and make me want to be productive! The color is a little bit darker in person and my design was skewed to the side!”

Posted 2 years ago

“Papier make quality diaries with all the kinds of essential pages one requires - year planners, month planners and the day to day pages. I also like their selection of cover designs and the fact that you can choose to have your name printed on the cover. I wish they would make a slightly smaller size too.”

Posted 2 years ago

“The price is I guess normal for a wellness journal as opposed to a planner. I really liked the layout although some things I found repetitive such as thankful for//what went well during the day, the paper was kind of thin too. I loved the meals part and space for thoughts and feels. I just sort of made my own use of the pages rather than strictly following each section- theres so much you can do with it really you can put whatever. I've now come to the last few pages of my journal and I love seeing how far I've come over the days.”

Papier 4 star review on 26th January 2022

Posted 2 years ago

Thanks so much for taking the time to write your review. I will be sure to pass on your feedback to our product development team! Best wishes, Alicia Papier CS Team

Posted 2 years ago

“I really like the planner but the only complaint I have is that print was a bit crooked.”

Posted 2 years ago

“It’s so pretty!!”

Posted 2 years ago

“Purchased an undated daily planner and it's been really helpful when I am mapping out my week. I bought it for helping me plan my academic work, so there are a few pages that I don't need (like the meal planning pages -- I use GoogleKeep since I don't want to be holding a notebook/pen when I'm grocery shopping).”

Posted 2 years ago

Thanks so much for taking the time to write your review and we will be sure to pass on your feedback to our product development team for you :) Best wishes, Alicia Papier CS Team

Posted 2 years ago

“I think the 2022 planner is beautiful, but it is frustrating not to have room for a to-do list nearer the planner portion. I’d really like room for a weekly to do list, rather than monthly. This is my first foray into paper planning though, so that is based on no experience with the feature.”

Posted 2 years ago

Thanks so much for your feedback - I will be sure to pass this on as feedback for you :) Good luck with your paper planning! Best wishes, Alicia Papier CS Team

Posted 2 years ago

“I like just the right amount of room for writing in a diary.”

Posted 2 years ago

“Lovely designs, but a little disappointed in the paper quality. I love to use fountain pens in my journals, and was expecting a better quality of paper. It doesn’t bleed but you can see it on the other side. Even highlighters are visible. Otherwise I love them!”

Posted 2 years ago

“I love my planner BUT have a couple of suggestions! I would love for the printed copy to have all of the month pages together. It would help to not have to flip flip flip from the front, to the back, then to the middle. OR, add a couple of more ribbons to for better marking of places. Would be grand! Other than that, happy to have found this company, have been searching for awhile. Will see if I stay, depends on the flipping. :-)”

Posted 2 years ago

“I bought a photo album, very very good quality. Bought next-day delivery, very fast and efficient!!”

Posted 2 years ago

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Papier is rated 4.7 based on 14,666 reviews