Papier Reviews

Name: Papier
Rating: 4.71

4.7 Rating 14,666 Reviews

94 %

of reviewers recommend Papier

4.7

Based on 14,666 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Phone:

01164647180

Email:

support@papier.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice website with very interesting content and very good quality products that are very beautiful 😍”

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Posted 2 weeks ago

“excellent note cards - high quality and a perfect gift very gratefuly received”

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Posted 2 weeks ago

“Quality of product very nice. Classic style, and personalization was accurate.”

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Posted 2 weeks ago

“I bought a planner as I kept writing on pieces of paper which always got lost or forgotten about. I’ve used it so much already, it’s kept me accountable and it’s been a game changer. I’ll never not have a planner!”

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Posted 2 weeks ago

“Amazing customer service and top quality”

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Posted 2 weeks ago

“I ordered the ‘ tulip well-being journal ‘ as a personal gift for my daughter. The colours are vivid and bright and it was special to be able to add my daughter’s name in a choice of bright script. Looked every bit as nice as the photograph! She was delighted with her gift and felt it was almost too beautiful to write in”

Helpful Report

Posted 3 weeks ago

“Papier lost my wedding invitations, and have refused to take any responsibility. I ordered express delivery for my invitations so that they arrive on time. The invitations were "lost" in the post, with Papier blaming the couriers at DPD for the mixup. They have told me that it is "human error," which is the last thing anyone who has had their wedding invitations lost in the mail wants to hear. They have prioritised sending me a new batch of invitations but that will take another week, which is simply too late for us. This is really appalling service. I strongly urge anyone shopping around for wedding invitations NOT to work with Papier as I'd genuinely hate for this to happen to anyone else. It has been incredibly stressful, and simply not worth the anguish we have experienced in dealing with customer service and trying to figure out what happened to our parcel. It's such a shame as I've always been such a supporter of Papier and its products. I can't believe they let me down for my wedding in such a colossal way.”

Helpful Report

Posted 3 weeks ago

We're so sorry to hear about your experience, I can see Nicole has now processed a full refund for you to apologise for the stress of not receiving your invitations on time. Sadly in rare cases DPD do lose items but we do really appreciate that this has been a big let down and is not the level of service we ever want to provide. We will keep you updated on the progress of the replacement invitations to make sure they reach you safely. Wishing you all the best for your special day, Papier Customer Service Team

Posted 3 weeks ago

“The variety of journals and other products is excellent and I have been enjoying getting different journals and using them. My Wellness Journal has been a huge benefit to my emotional wellbeing and I am so very glad I got it and have been recommending them to others.”

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Posted 3 weeks ago

“Really pleased but because I wrote a personalised motto instead of a name on my book it was really small”

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Posted 3 weeks ago

“I bought a card and recipe journal and it was my first order but wont be my last. Beautiful quality and lots to choose from with the additional choice of personalisation. I thought it was good value for the quality.”

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Posted 3 weeks ago

“We ordered a Save the Date sample from Papier. alongside a few other printing vendors. Papier didn't provide tracking, and the shipment ended up arriving a few days late. When it arrived, the invite itself didn't print as vibrantly as another vendor, and the paper quality was a bit thinner, so we ultimately went elsewhere for our save the dates.”

Helpful Report

Posted 3 weeks ago

We're sorry to hear your order was delayed in the post! Thank you for taking the time to leave some feedback. Papier Customer Service Team

Posted 3 weeks ago

“Very impressed with the service we received. Papier were very quick and helpful with our order even though we made a few mistakes.”

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Posted 3 weeks ago

“Ordered three journals, one wellbeing, two recipes. Plus some cards and a personalised card. All beautiful quality. All arrived swiftly.”

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Posted 3 weeks ago

“Love this!”

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Posted 3 weeks ago

“The Well was Journal is simple to use, great way to check in and keep yourself on track. I have gifted this to several friends too.”

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Posted 3 weeks ago

“I sent my friend in Vancouver a card with her Output! 4 pics of her sons & their families... She says it's the best present she's ever had :))) As it was Canada I expected the postage to be much more but I think it was the same as UK - maybe posted in Canada... Thank you Papier”

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Posted 3 weeks ago

“Unfortunately the notepad arrived with a lot of the gold foiling on the front having come off. As it was a gift I didn’t have a choice but to give it as it was.”

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Posted 3 weeks ago

Hi Bilal, we're sorry to see this is not up to our usual standards! I have sent you an email so we can resolve this for you. Papier Customer Service Team

Posted 3 weeks ago

“This is a beautiful planner and looked exactly how I hoped it would. The goal setting pages at the beginning are great bonus as well! However, for how expensive the planner is, I would have hoped that the pages would be a bit thicker. No matter what kind of ink you write with, you can see it on the other side of the page. As I prefer to write with fountain pens, this is a major downside.”

Helpful Report

Posted 3 weeks ago

We're sorry to hear you weren't 100% satisfied Tiff, thank you for taking the time to leave some feedback! Papier Customer Service Team

Posted 3 weeks ago

“The quality of the album and photo pages was excellent. Looked very expensive. Would highly recommend”

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Posted 3 weeks ago

“I love these notebooks and calenders. Not only have I bought 2 for myself but I have bought 2 for my friends. I lvoe the ability to personalize the notebooks.”

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Posted 3 weeks ago

Papier is rated 4.7 based on 14,666 reviews